Lindsay Volvo Cars of Alexandria

I brought my 2016 Volvo XC60 in for two specific items: to properly secure the battery with the bracket and to install a cabin air filter. At the time of drop-off, the vehicle was operational. The batte to properly secure the battery with the bracket and to install a cabin air filter. At the time of drop-off, the vehicle was operational. The battery had been installed two months prior but was not secured with the bracket, which I provided and asked them to install. After the service visit, I was told the vehicle would not start and that $700+ in diagnostics would be required to determine the issue. This was after the battery had been reinstalled. There were multiple breakdowns in communication: My appointment details were recorded incorrectly (stating the bracket was broken and omitting the coupon I provided) Key information I gave in advance was not communicated to the service team I had to restate details multiple times, including reading from my appointment confirmation I was also advised to replace a two-month-old battery that had already tested OK, at a cost of over $500, without a clear explanation of why it was deemed unusable. I repeatedly asked for clarification on what was done to the battery, including whether it was inspected, tested, and properly secured. I did not receive a clear answer, and I still do not have confirmation of the work performed on that component. I escalated the issue through customer service and ultimately to management. My request to review arrival footage (to confirm the vehicle’s condition) was declined. An invoice adjustment was eventually made, but only after follow-up and described as an “exception,” despite clear breakdowns in their processes. At this point, the vehicle is not operating as it did prior to service, and I do not have clear documentation of what was done. I’ve owned a Volvo 240DL, 760 GLE, and now an XC60. Based on this experience with Lindsay’s service department, I won't be back. More

I had a TERRIFIC experience with Lindsay Volvo. I live in WA state, but the model I wanted was only available on the East Coast. I submitted internet inquiries to several dealerships, and Seamus at I live in WA state, but the model I wanted was only available on the East Coast. I submitted internet inquiries to several dealerships, and Seamus at Volvo Lindsay got back to me the next morning. I was nervous it would be hard/impossible to lease across the country, but Seamus made it easy and quick. He was super straightforward and honest in his dealings, and had a contract in front of me with zero surprises that same day. Graham was terrific in helping me get signed up with VCSF and helped with paperwork plus some tips about this unusual car, and Markell their manager prepped the car for shipping on their day off since my shipper came by early. After the car arrived here, there was one tiny issue (temporary plates not included) and Graham responded to my email and fixed it on a Sunday! Outstanding job my all involved! By far the best car buying experience in my life and the most trustworthy dealers I've yet dealt with. Could not be happier with everything. More

Just bought a Volvo certified 3-year old S60 with 34k miles. The car is still under both new car and certified car warranties. The salesperson was reasonable, that is the only reason it is a 2-star rat miles. The car is still under both new car and certified car warranties. The salesperson was reasonable, that is the only reason it is a 2-star rating. Otherwise it is 1 or 0. The finance guy was actually a little upset after learning the car would be paid in cash, and he was so impatient that he left his office before me. Then came the worst part. When I took a long metro ride (1.5 hours) to pick up the car, one remote was missing and they could not fix it right away, the spare tire was missing and the compartment cover was not functioning. I had to drive a long way to go back to fix the issues. But it was very difficult to schedule an appointment, they kept telling me the earliest appointment was 2 to 3 weeks away. After many attempts and with the salesperson's help, finally got an appointment and wasted two hour drive and waited there for several hours to get the remote and spare tire. The other issues have not been fixed yet. More

I am appalled at thw discrepancies in pricing qotes for FOB replacement costs. One sevice technician is, without a doubt ATTEMPTING TO TAKE ADVANTAGE OF THE FACT I AM A FEMALE. When I find out his name,h FOB replacement costs. One sevice technician is, without a doubt ATTEMPTING TO TAKE ADVANTAGE OF THE FACT I AM A FEMALE. When I find out his name,he and trainnee apparent-Dean, I will report immediately to CEO, BBB, Certified Volvo Service Technicians at Volvo USA. Shame on these 2 scheme thirsty entities!!! More

Great dealership, specific thanks goes to Robert. Who took the time showing the ins & outs of now my Volvo XC40 Recharge! They even arranged a Lift for me to get back and pick the car up next day. Who took the time showing the ins & outs of now my Volvo XC40 Recharge! They even arranged a Lift for me to get back and pick the car up next day. More

Evan Flynn, Sales Consultant, at Lindsay Volvo was wonderful to work with. We already owned an older model Volvo and wanted to buy a new one. Evan spent a lot of time with us test driving various mode wonderful to work with. We already owned an older model Volvo and wanted to buy a new one. Evan spent a lot of time with us test driving various models and discussing the updated features. We fully felt that he wanted us to be completely satisfied with our purchase and we are! Evan did everything he possibly could to ensure we got just the car we wanted at a really good price. I highly recommend Evan and will use him for our next Volvo purchase. Thanks, Evan! More

Lenny is an awesome sales advisor! He took the time to ensure I knew the difference between each model of the XC60. He went above and beyond by showing me vehicles in Volvo’s overflow He took the time to ensure I knew the difference between each model of the XC60. He went above and beyond by showing me vehicles in Volvo’s overflow lot. I can tell he is passionate about his job and customers. He is definitely a shining star. See Lenny for your next car buying experience. Honorable mention Graham, Markell and Rob! Those gentlemen also added to my awesome experience. More

I am very pleased with Lindsay Volvo servicing my car. They were able to find and fix the problem I was having. I like their customer service and friendly employees. They were able to find and fix the problem I was having. I like their customer service and friendly employees. More

Danny and Charles provide outstanding customer service; my car was ready earlier than expected. Everyone is very nice and professional. Always a pleasure to work with Lindsay Volvo. my car was ready earlier than expected. Everyone is very nice and professional. Always a pleasure to work with Lindsay Volvo. More

Mr Ken and Kevin were absolutely Incredibly Amazing Individuals. I will definitely work with these folks again… Individuals. I will definitely work with these folks again… More