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Linwood Chevrolet Buick GMC
Mayfield, KY
23 Reviews
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23 Reviews of Linwood Chevrolet Buick GMC
April 20, 2023
The service dept did an incomplete diagnostic before just changing out parts. I was charged $1,310 for a DEF pump only to be told that the problem with the newly installed pump was that the ECM was bad .... changing out parts. I was charged $1,310 for a DEF pump only to be told that the problem with the newly installed pump was that the ECM was bad ...... for another $1,510 ..... I was also told the Nox2 sensor was bad ..... but after taking it to another Chevrolet dealership I was assured that the Nox2 sensor was functioning properly. I tired calling the General manager, Mr. Rick Kupper several times and he refused to speak to me about my concerns. I emailed him “Mr Kupper. I have tried several times to discuss my concerns with the service I have received from your Service Department. I would like to explain my concerns, get some answers and get your personal assurances that the work done to date … and the newly identified and proposed fixes are accurate and complete ….. and I’d like to get your personal word on a full warranty. I’d like to get my truck fixed ….. after we have an opportunity to meet. I have tried to discuss these things in a calm, businesslike, professional, and Christian manner. I hope that you would be amenable to meeting with me. Respectfully, Dan Lynn. 2 March 2023” and again, he refused to meet with me or to discuss my issues. In my humble opinion (IMHO), I was sold parts I didn't need. IMHO there are two possible explanations for this: 1. The Linwood motors technician DID NOT DO A THOROUGH DIAGNOSTICS prior to replacing parts. If a thorough and proper diagnostic had been done, the ECM issue would have been found first. 2. The Linwood team knew that if they replaced the pump for $1,310 knowing the ECM was truly the problem, they could then charge me another $1,510 for the ECM thus doubling their profit. The refusal of the General Manager Mr. Kupper to meet with or speak with me leads me to believe that he knew I wasn't being treated fairly. More
by Dana L
Employees Worked With
Rick Kupper
May 03, 2022
I had my transmission serviced, filter an fluid changed was there 3 hours waiting for it I left an went home an didn’t drive it for a couple of days then I went for a 4 hour round trip out of town when I was there 3 hours waiting for it I left an went home an didn’t drive it for a couple of days then I went for a 4 hour round trip out of town when I got home I parked it an later moved it an noticed oil on the concrete I called the dealership to take it back , another hour round trip to return it an again an sat there for 2 more hours waiting for it an they said they over filled the transmission an it was leaking out the vent tube . I go to the dealership to get work like this done so it will be done right if I wanted half xxx service I would go somewhere cheaper . This cost me a half day off work an another 50 mile round trip because of there ignorance to fix there mistake More
by Brenthbrownjr
Employees Worked With
Toni Bennett
November 28, 2021
Worse dealership experience. Do not be expected to be treated with respect and honesty at Linwood of Mayfield. "Banks don't write checks, I write checks! and this is all your vehicle is worth" Far B treated with respect and honesty at Linwood of Mayfield. "Banks don't write checks, I write checks! and this is all your vehicle is worth" Far Below NADA value, Kelly Blue Book Value, Current Market Value and what other dealerships have offered for my vehicle. KNOW YOUR VALUE because they sure don't More
by BRamsey
Employees Worked With
Brian
November 09, 2021
Linwood Motors of Mayfield has always been a top notch dealership to for all my vehicle needs an I highly recommend anyone needing a new vehicle or just a service to give them a chance for your business. dealership to for all my vehicle needs an I highly recommend anyone needing a new vehicle or just a service to give them a chance for your business. More
by Joe 1
Employees Worked With
Levi
August 17, 2021
I loved how easy it was to make a deal at this dealership. Lori made this process so easy and hassle free! She took the time and worked with me, and I was not disappointed! dealership. Lori made this process so easy and hassle free! She took the time and worked with me, and I was not disappointed! More
by Drewjoyce2005
Employees Worked With
Lori Rios
July 12, 2021
Salesman intervention in a prearrangement with the bank resulted in an increase in loan amount (unwanted) and an increase in interest rate. Offer on our vehicle was $1500 under what another dealer paid for resulted in an increase in loan amount (unwanted) and an increase in interest rate. Offer on our vehicle was $1500 under what another dealer paid for it, the Kelly Blue Book value. More
by New owner
Employees Worked With
Armando ?
March 13, 2021
Needed basic oil change and tire rotation service. There were no issues prior to the service. And during the service the tires were checked to see if they were part of a recall. They were not. Since the were no issues prior to the service. And during the service the tires were checked to see if they were part of a recall. They were not. Since the service we have taken a 2000 mile road trip with no issues. More
by wcowan1905
Employees Worked With
Toni Bennett
March 13, 2021
James was great to work with. He took the time to listen to what we were wanting and help us pick out our car. He was very courteous and always willing to answer any questions we had. I honestly do not like to what we were wanting and help us pick out our car. He was very courteous and always willing to answer any questions we had. I honestly do not like car shopping but James made this process very smooth and was a great experience. Thank you! More
by DarylandDana
Employees Worked With
Finance Manager in Mayfield
