2016 Ram1500 scheduled for oil change and tire rotation on 5/17/2019. 45 minutes later was notified that vehicle was ready to go. Once I approached the vehicle, I quickly noticed the front tires which I had marked, had not been rotated, as they were still on the front of vehicle. The service attendee made a few checks and asked me to return at 2:00, which I did, and the tires were then rotated. It's for this reason that I always mark the tires to ensure the work is completed.
I was offered a complimentary rotation the next time I return for and oil change to offset the set back.
No problem with management!