To: Title Clerk and Center Manager
Subject: Ongoing - Ashleigh Frazer
To: Title Clerk and Center Manager
Subject: Ongoing License Plate and Registration Issue – Immediate Attention Required
We purchased a 2025 RHO as cash buyers with no financing involved. As part of the transaction, we also traded in our fully paid-off 2023 TRX Lunar Edition. The sale was completed on April 12, 2025, and as of July 7, 2025, we still have not received our permanent license plate or registration.
Despite numerous follow-up phone calls, we have only been issued temporary tags twice. We are now driving with expired temporary tags while commuting daily on and off a military base—this is not acceptable, as expired tags pose a significant issue for base access.
We have had to initiate every update call ourselves, and the response has consistently been vague or lacking any actual resolution. Most recently, we were told it is now our responsibility to resolve this issue, which is unacceptable and has forced us to begin pursuing legal action.
This is extremely disappointing, especially considering that we are frequent buyers and sellers of vehicles—always paying cash—and you would expect a dealership to value customers like us. We’ve purchased and sold vehicles at dealerships across the country and have never encountered issues like this, nor such poor communication and lack of customer service.
While our salesman, Kaleb Foster, was excellent during the sales process, he has had no involvement or success in helping us resolve this issue and appears to be just as uninformed as we are.
We expect immediate action to resolve this matter.
Read More
Dealer Reviews
Cars for Sale
Dealer Log In