Lipton Toyota

Loyal to Lipton, for 11 yrs and counting I started off with Lipton with my XLE Camry 2003. Once I found confidence with my service rep, Sean Kesson, I stuck with him for every check up. I t I started off with Lipton with my XLE Camry 2003. Once I found confidence with my service rep, Sean Kesson, I stuck with him for every check up. I took impeccable care of my XLE Camry. When Sean left for a short time, I really felt loss and was ever so happy when he returned to Lipton. The other reps in service were very friendly but Sean and I developed a good working relationship through the years. My plans were to keep my car for another 1-2 yrs but an accident changed that path. This is a difficult financial time for me so buying a car I really wanted was not within my reach. Sean and Anthony suggested leasing. Which I am still nervous about as I do put miles on my car but I am hoping within 3 yrs I will not go over the 45,000. Getting a Sport Corolla was a compromise I felt I could make in a more economical car and my payments are within my budget at this time. I felt the entire staff, from Sean putting me in touch with Anthony Lanzaro and meeting Jimmy Lagle who helped complete the deal, were all very supportive of my concerns with my budget. They worked hard to help me achieve getting a car I would be happy with and not disappointed that I had to downsize. I am thrilled to be driving a car with great gas mileage and is cute to boot! I am confident in 3 yrs I will stick with Lipton and be able to upgrade to the Camry XLE once again. I can't imagine working with another dealership. Lipton is not the closest Toyota dealership near my home, but the ones that are have never proven to me to be the same with customer service. Due to such fantastic customer service, I have become a loyal Lipton customer. More

Dont know their product/no follow through on resolution My husband and I were in the market for a new car for two reasons: we were having a baby AND we got a boat we needed to tow. I knew we wanted to go To My husband and I were in the market for a new car for two reasons: we were having a baby AND we got a boat we needed to tow. I knew we wanted to go Toyota so we were between the Rav4 and the Highlander. The Rav4 satisfied our requirements for the baby but at the end of the day we went with a Highlander because it could accommodate the baby AND tow the boat. We were not expert towers and didn't know much about it. When you look up the towing capacity of a highlander you get a very general answer of 3500lbs. However the owners manual makes a very important distinction between a highlander with and without a tow package (which I only learned after we got the car home). When I spoke with Marie at Lipton Toyota (she was our sales rep) and asked what the towing capacity was she said that it was 3500lbs. She did not take the time to actually look it up and never did anyone at Lipton ever make the distinction between a Highlander with a tow package and one without. Without a tow package, the Highlander only tows 1500lbs with the 4 cylinder. With the tow package it tows 3500lbs but that was never addressed. So we bought the Highlander, only to find out after the fact that OUR specific Highlander does NOT tow 3500lbs. I would also like to say, we drove up from Key West to Fort Lauderdale to buy this car. So we called Lipton Toyota and spoke with Marie who passed us off onto Billy, her supervisor, who also did not know what the towing capacity on the Highlander was and also did not know to make the distinction between one with and one without the tow package. We got passed around quite a bit trying to even get a clear answer from them on what the towing capacity was. When we got transferred to the service department, they were very nice but the man on the phone (I do not remember his name) Googled what the towing capacity while he was on the phone with me! And of course it said 3500lbs (finding the correct answer online is very difficult and only after I knew there was a distinction to be made, could I even kind of find an answer other than 3500lbs) which I knew was not correct because my owners manual said so. So I ended up calling Corporate Toyota just so that I can get a clear answer on the towing capacity and they looked up the owners manual and confirmed what I already knew. I did not for the life of me understand why no one at Lipton Toyota knew to make the distinction between with and without a tow package. This all took place over the course of a few weeks, with me of course calling them, when they said they would call me back. Now I understand these kinds of things happen and mistakes happen but what was most disappointing was the follow through on the resolution, which was zero. We felt like they should have at least attempted to make this right. The way we left off was that Billy was going to call us when a Highlander with a tow pack or a 6 cylinder Highlander came in so we could trade it in. He never did and I watched online for Highlanders that were comparable in price and no phone call, not that I expected it really. When I finally did call back, there was very little enthusiasm to help. Billy tried to pass me off on Alberto I believe his name was, who we had spoken to before but also never got calls back from. Billy and the service department both replicated the problem which occurred in the first place with Marie, which was not knowing the product but still did little to accept responsibility. Which was disappointing. I was hoping they would work with us and help us out considering they were most of the problem. We were willing to accept some responsibility for not knowing to dig really deep on the towing capacity. 3500lbs is what I read online and so when Marie told us it was 3500lbs, I believed her. We weren't even expecting to get off without losing money but we were extremely disappointed to find how little initiative they took, if any at all. So now we have a Highlander, that cannot do what we ultimately bought it for. If I only wanted a 1500lb towing capacity, I would have bought the Rav4 and saved myself money! Lots of it. We ended up buying a crappy truck just to tow the boat because we didn't feel like dealing with being passed around anymore, which was probably Lipton Toyotas goal. I guess a positive thing about them is at least they were nice...... More

Worst Experience ever I visited the dealer on Sunday around 6.30pm , I was greeted by a salesman named Ojo Awe , who was from the beginning , very disrespectful . The reaso I visited the dealer on Sunday around 6.30pm , I was greeted by a salesman named Ojo Awe , who was from the beginning , very disrespectful . The reason for my visit was to take a new lease while delivering one I have currently . My visit lasted no more than 10 minutes. The seller could have told me if it was not possible to deal, instead , he gave me an unrealistically high price and turned his back while saying that if that was no good for me I can keep waiting until the end of my current lease, being very discourteous and impolite . I approached the manager ( JR Merrit ) to ask for another salesperson , likewise ( discourteous and rude ) told me not had anyone else. I requested their business cards and the seller gave me his in a poor condition , all written on the other side , I asked the manager how he can allows the seller to deliver the card in that condition, and to talk to the customers like that, his answer was" that is very normal and there is nothing wrong with it, those are stock numbers on the back ". I turned around and told my wife "This is the worst dealer ever" , at that time , the seller came out of the office , yelling in a threatening manner that if I did not come out of the dealer he was going to call the police . My wife and I were so scared, for a moment we were afraid for our physical integrity. Never again would put one foot on the dealer. I regret I ever bought my car there and my advise is : Do not let this people keep doing that, just check all the real reviews before you go there. More

Excellent customer relations I was out on my sales route working and was approached by Ed Lanzaro regarding the possibility of trading my Toyota corolla in for a new one at this d I was out on my sales route working and was approached by Ed Lanzaro regarding the possibility of trading my Toyota corolla in for a new one at this dealership. He was very polite and not pushy at all...I couldn't make my first or even second appointment due to work, but he didn't push me and was very understanding. I finally made it in to the dealership and felt like we were being treated like royalty. Definitely would recommend this particular location! They try hard to get you what you need along with what you want...without feeling pressured...all the while being extremely polite! More

THIS DEALERSHIP LOVES SENDING OUT "BAIT AND SWITCH" TYPE FLIERS IN THE MAIL AND LOYALTY TO LONG TERM CUSTOMERS IS NON EXISTANT. THE SALESMEN ACTUALY FIGHT WITH EACH OTHER AND THE BUYING PROCESS SWITCH" TYPE FLIERS IN THE MAIL AND LOYALTY TO LONG TERM CUSTOMERS IS NON EXISTANT. THE SALESMEN ACTUALY FIGHT WITH EACH OTHER AND THE BUYING PROCESS IS UNCOMFORTABLE. I HAD TO GO TO TOYOTA CORPORATE TO REMEDY WHAT SHOULD HAVE BEEN A SIMPLE WARRANTY FIX. THE OWNER OF LIPTON COULDN'T HAVE CARED LESS. HE ALSO TRIED TO CLAIM CREDIT FOR CORPORATE SENDING ME A CHECK TO COVER MY COSTS. HE WAS THE REASON I HAD TO CONTACT TOYOTA CORPORATE! THERE IS A BRIGHT SPOT AND THE ONLY ONE THAT I HAVE FOUND. SERVICE MANAGER SEAN KESSON. HE HAS GREAT PEOPLE SKILLS AND IS TOP NOTCH OVER ALL. HE UNDERSTANDS HOW TO SPEAK TO CUSTOMERS....HE SHINES IN A PLACE WITH FEW SHINIG AREAS. (THE SHUTTLE SERVICE BACK TO WORK IS ALSO NICE.) I SEE MR. KESSON FOR MY DEALER REQUIRED WORK, NOW AND IN THE FUTURE. EVEN WITH THE TWO NEW VEHICLES THAT I RECENTLY PURCHASED ELSEWHERE. LIPTON CAN THANK MR. KESSON FOR EACH AND EVERY DIME THAT I GIVE THEM. More

the most underhanded place I have ever seen I have spread the news to every site I can find so other people don't get ripped off like I did the news to every site I can find so other people don't get ripped off like I did More