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Lipton Toyota

Fort Lauderdale, FL

4.0
2,734 Reviews

1700 W Oakland Park Blvd

Fort Lauderdale, FL

33311

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Showing 2,734 reviews

February 22, 2011

I went to Lipton based on an advertisement in the newspaper. I had to put a little money down but I was able to lease a brand new Camry at $169 a month. I have a great low payment, two years of fre More

by foccatio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lincoln Clarke
May 18, 2013 -

Lipton Toyota responded

Thank you for taking the time out to share your experience. Your feedback is highly valued here at Lipton Toyota and we look forward to assisting you in any future purchases. Jimmy Lagle GM

January 23, 2011

Very rude people , Am treated better at burger king ordering from the 99 cent menu , Heres a tip Lipton Toyota If someone comes in and wants to buy a $20000 car try being nice and not acting like your More

by zipdip1212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not worth remembering Their Names !
Mar 30, 2011 -

Lipton Toyota responded

Hello. My Dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. Please contact me if there is any way to salvage the relationship. Michelle Suchecki Customer Relations Manager crm@liptontoyota.com 954 735 1330 EXT 246

Apr 01, 2011 -

Lipton Toyota responded

Hello zip dip, Please let me know if there is anything that I can do for you or if I could personally work with you to make things right.

Apr 01, 2011 -

zipdip1212 responded

Was treated very poorly at your dealership , even the so called general manager was very rude and yelling at me and trying to bully me into a bad deal ,offered me $10,500 for my trade and told me I paid too much , funny how i got $13,000 for it at the dealership i made the deal with the same day ? And a lower price on the car , Thanks for the contact but after my experience at your dealership I would not buy a seat cover from you people let alone a car .

Apr 01, 2011 -

Lipton Toyota responded

Hello, I completely understand as I have had a bad experience at a couple dealer's prior to working here. I am not looking for you to buy a car, seat cover, or even a air freshner. I am simply here to apologize and would like to offer you someting - with no strings attached. I would like to give you a full tank of gas (not that it would by any means make what happened right) and if you are disgusted enough with our dealer not to even want to come in, I would be happy to mail the voucher to your house along with the directions to the gas station (a few blocks west of the dealership). Again, I'm not a salesperson so you coming in here would not help/hurt me at all. I am simply looking to apologize for the experience that you had. Michelle Suchecki Customer Relations Manager crm@liptontoyota.com 954 735 1330 EXT 246

Apr 04, 2011 -

zipdip1212 responded

You seem like a very kind and courteous professional , and I thank you for the apology , too bad I could not have dealt with you on my visit even if I would not have bought at least it might have been a pleasurable experience . I appreciate and accept your offer for the gasoline , I am not interested in coming in but if you wish you can mail to me at the following address . Katie Mayberry 13032 SW 9TH CT Davie Fl 33325 Thank you

Apr 04, 2011 -

Lipton Toyota responded

Katie, I have put the gas voucher in the outgoing mail bin and it should be sent out tomorrow. Thank you for allowing me the opportunity to apologize and I truly regret that you have had a bad experience at our dealership. Michelle Suchecki Customer Relations Manager crm@liptontoyota.com 954 735 1330 EXT 246

Apr 14, 2011 -

Lipton Toyota responded

I just wanted to follow up with you to make sure that you received your gas voucher by mail. I hope that you have received it and were able to use it by now. Please let me know. I would like to do something else nice for you, what type of vehicle are you currently driving? Michelle Suchecki Customer Relations Manager crm@liptontoyota.com 954 735 1330 EXT 246

Apr 15, 2011 -

zipdip1212 responded

Received the voucher and used it , Thanks . Am currently in a 2011 camry so i am not looking for a new car right now .But I may be in the future if its something I can use later ? Discount or Etc.

Apr 15, 2011 -

Lipton Toyota responded

Like I said before, I'm not looking for you to buy anything as sales don't affect me directly. I am strictly in charge of customer service and reputation management. I do have a cool little cleaning kit (tire shine, wax, and interior cleaner) that I would like to send you. In the future I would also like to send you another full tank of gas. I will look out for any service coupons in the future to see what else I can offer you. I will mail out the kit on Monday for you if that is okay with you. Michelle Suchecki Customer Relations Manager crm@liptontoyota.com 954 735 1330 EXT 246

Apr 17, 2011 -

zipdip1212 responded

Wow that would be great, Thank you

Apr 18, 2011 -

Lipton Toyota responded

I sent out the cleaning kit via Fed Ex today. I hope you like it (it was sent overnight)! Michelle Suchecki Customer Relations Manager crm@liptontoyota.com 954 735 1330 EXT 246

Apr 19, 2011 -

zipdip1212 responded

Thank you

Apr 26, 2011 -

Lipton Toyota responded

Hello, Just wanted to follow up and make sure that you received the cleaning kit. Please let me know if there is anything else that I can do for you in the future. I would also like to do a few more things in the near future. I am not looking for you to delete your review but I would like you to update the review to say both the positive and negative things that went on as I made an effort to help you out. Like I said before, my job is not about sales but about customer service and reputation management. Whatever you decide to do I will still help, I am just asked for an update. Thank you for your understanding. Michelle Suchecki Customer Relations Manager crm@liptontoyota.com 954 735 1330 EXT 246

Jun 06, 2011 -

Lipton Toyota responded

I never asked you to CHANGE the review, I asked you to UPDATE it to say both the positive and negative, there is a huge difference. Not to mention the fact that I said that I would do nice things for you EVEN IF YOU DID NOT WANT UPDATE THE REVIEW. Thank you for being so kind Katie! Michelle Suchecki Customer Relations Manager crm@liptontoyota.com 954 735 1330 EXT 246

Jun 07, 2011 -

zipdip1212 responded

Has nothing to do with kindness , I gave a accurate and honest review of my experience at your dealership and you think a tank of gas and a cheap cleaning kit and a promise of future bribes fixes everything and should make me alter my feedback ! Piss off and do not contact me again you Lipton Witch !!!!!!!!!!

Jun 07, 2011 -

Lipton Toyota responded

Ms. Mayberry, I am truly sorry for the way that you feel as a whole. I don’t want you to feel as if I bribed you because that wasn't my intention at all. The tank of gas, typed up apology, and cheap cleaning kit was not to alter your feedback, it was my way of saying sorry. I was trying to make up for the bad experience that you had by apologizing (there's not much else that I can possibly do when I wasn't involved in your visit to the dealership). I am definitely no witch, I am simply a 22 year old girl trying to get through college by working a customer service job. I only asked you to update the review because dealerrater sent me the following: ""You may remind the reviewer of their opportunity to update their review at any time. They may edit their comments by logging into their account and clicking "Edit" next to their review"" and I didn't think it would hurt but instead it made me look bad. Don't worry, I will no longer attempt to fix a relationship that’s beyond repair. Please let me know if there is anything else that I can do for you in the future. Michelle Suchecki Customer Relations Manager CRM@Liptontoyota.com 954 735 1330 EXT 246

December 15, 2010

I met Blake while I was waiting for my car to be serviced. He told me about a loyalty program that would give me 0% APR and free car maintenance for 2 years. Much to my surprise everything that he More

by espnjunkie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake
May 18, 2013 -

Lipton Toyota responded

We are happy to hear that you love your new truck. We would also like to thank you for sharing your experience. Your feedback is highly valued here at Lipton Toyota. We look forward to assisting you in the future. Jimmy Lagle GM

August 24, 2010

I was debating between buying a Camry and Accord Coupe. After emailing Rick Case and Lipton, I found the service at Lipton to be absolutely welcoming. I agreed on price and when I came in, they didn't try More

by Terry2Da
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wonnell (sp?)
May 18, 2013 -

Lipton Toyota responded

Thank you for taking the time out to share your experience. Your opinion is highly valued here at Lipton Toyota and we greatly appreciate your feedback. Jimmy Lagle GM

August 06, 2010

After my 2005 Toyota Matrix (that I bought in Oct.09 for $8995.00) was totaled when I was rear-ended 8 weeks ago, I needed to replace my vehicle & decided I wanted another Matrix. Found an '04 Toyota nearly More

by thebeverageninja
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Antonio & Dorwin
Mar 30, 2011 -

Lipton Toyota responded

Hello. My Dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. Please contact me if there is any way to salvage the relationship. Michelle Suchecki Customer Relations Manager crm@liptontoyota.com 954 735 1330 EXT 246

July 28, 2010

I was forwarded to this dealer after I submitted a credit app via a financial institution. I was told that I was approved, received an email from "a finance person" at the dealer and was called 3 times to co More

by dan2010
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Would not like to disclose
Mar 30, 2011 -

Lipton Toyota responded

Hello. My Dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. Please contact me if there is any way to salvage the relationship. Michelle Suchecki Customer Relations Manager crm@liptontoyota.com 954 735 1330 EXT 246

June 16, 2010

Lease a car from Lipton 2009 Carola. The head lamp went out. We went there on a Saturday at 3 PM and were told they are closed. The web site says open till 4pm- Wasted my afternoon. Went back for the same More

by patrolman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Asst Manager Service Writer Manny or Marty
Mar 30, 2011 -

Lipton Toyota responded

Hello. My Dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. Please contact me if there is any way to salvage the relationship. Michelle Suchecki Customer Relations Manager crm@liptontoyota.com 954 735 1330 EXT 246

June 11, 2010

I was contacted by Mitch Nathan from Lipton Toyota on 6/2/2010. I informed him of my budget and what I was looking for and he managed to match a vehicle to my needs. He was extremely kind and accomodat More

by pdouglas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitchel Nathan
May 18, 2013 -

Lipton Toyota responded

As your opinion is highly valued here at Lipton Toyota, we would like to take the time out to thank you for sharing your experience. We look forward to assisting you in your future purchases. Jimmy Lagle GM

May 07, 2010

Marty Pollock is the most arrogant, unprofessional car salesman I have ever met! I have had my share of car's and along with them car experiences. Due to life's circumstances I've had some up's and down More

by shooney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marty Pollock
Mar 30, 2011 -

Lipton Toyota responded

Hello. My Dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. Please contact me if there is any way to salvage the relationship. Michelle Suchecki Customer Relations Manager crm@liptontoyota.com 954 735 1330 EXT 246

April 10, 2010

I called the dealership prior to arriving to arrange a deal over the phone. I talked to the general manager who was extremely pleasant and polite. Jim Riger treated me with respect and never gave me the More

by lovemycam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
lincoln clarke, jim riger, ira goldstein
May 18, 2013 -

Lipton Toyota responded

It is a true pleasure to hear that you are enjoying your new Camry SE. Your opinion is highly valued here at Lipton Toyota and we do appreciate you taking the time out to share your experience. We look forward to assisting you in the future. Jimmy Lagle GM

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