Litchfield Ford

They were top notch. They took my truck in early and I had it back in a week. It had to be towed. There was a driveline issue. It was totally covered. I did not have to pay a cent had it back in a week. It had to be towed. There was a driveline issue. It was totally covered. I did not have to pay a cent More

I give 0 stars to Litchfield Ford customer service and product reliability for my 2015 Escape, which I bought from them with an extended warranty. Over the course of the past nine months, my transmission product reliability for my 2015 Escape, which I bought from them with an extended warranty. Over the course of the past nine months, my transmission failed twice while driving on busy roads, leaving me stranded. When I asked about a loaner car, I had to wait days and pay for a rental car with my own money. When I asked about the repair timeframe, I was told that customers with appts get priority. Our family have always been fans of Ford. Those days are over. Shame on Litchfield Ford! More

Everyone was very helpful and kept me informed all along the way. They got my car back to me sooner than expected. That was great! the way. They got my car back to me sooner than expected. That was great! More

Great buying experience. Worked w me to reach affordable payment. Salesman Dan gave us VIP service. Good value on trade. 5 stars 5 stars. 5 payment. Salesman Dan gave us VIP service. Good value on trade. 5 stars 5 stars. 5 More

The best dealership the only place I will go. They are fast and efficient and the tech that worked on my vehicle did a great job. fast and efficient and the tech that worked on my vehicle did a great job. More

The service I received at Litchfield Ford was excellent. The coordinator was very responsive and explained the results of the diagnosis in understandable terms. Very satisfied. The coordinator was very responsive and explained the results of the diagnosis in understandable terms. Very satisfied. More

Easy deal and they found the vehicle I wanted and delivered on time. I felt they were more than fair with regards to accuracy of the paperwork. They found a thousand dollar error iny favor and bright delivered on time. I felt they were more than fair with regards to accuracy of the paperwork. They found a thousand dollar error iny favor and bright it directly to me. More

I was so pleased with my entire truck buying process through Litchfield Ford. The process was very easy and smooth. They treated me like family. I was looking for a very specific type of truck and they through Litchfield Ford. The process was very easy and smooth. They treated me like family. I was looking for a very specific type of truck and they went above and beyond to find it and ship it. More

Great dealership, great staff. I have been buying and servicing my cars there for the past 25 years. I now live in South Carolina yet I still bought my new car there this past April. They even registere servicing my cars there for the past 25 years. I now live in South Carolina yet I still bought my new car there this past April. They even registered my car in South Carolina More

Professional staff at Litchfield Ford. Phil Buxbaum and his crew are very professional and efficient at Litchfield Ford. Every time I need service on my XL-F-150; the staff is very accommod Phil Buxbaum and his crew are very professional and efficient at Litchfield Ford. Every time I need service on my XL-F-150; the staff is very accommodating for appiontments. Also, expected time for completion of repair work on my F-150 is always accurate. Litchfield Ford mechanics are very competent; I never had to return my truck for incomplete repairs. I recommend this dealership to everyone. More