Litchfield Ford

The staff here are so professional, from the salesman, sales manager, service manager, as well as the help at the service desk. I was offered an appointment quickly for my truck to be serviced, and the pr sales manager, service manager, as well as the help at the service desk. I was offered an appointment quickly for my truck to be serviced, and the price is quite reasonable. This Ford dealership is outstanding in every way! I love my truck and will never go anywhere else! More

Had a greatHad a great experience the service and sales department were great would highly recommend buying a vehicle from themThey have a very knowledgeable staff friendly and courtesy courteous department were great would highly recommend buying a vehicle from themThey have a very knowledgeable staff friendly and courtesy courteous More

Service Have been dealing with Litchfield Ford for several years. Very knowledgeable and friendly staff. Always a pleasure to deal with them. I would cert Have been dealing with Litchfield Ford for several years. Very knowledgeable and friendly staff. Always a pleasure to deal with them. I would certainly recommend Litchfield Ford without hesitation. More

Easy and quick to get a service appointment. Great and friendly service writers, and efficient tech teams. Recommend to anyone to Go to Litchfield Ford, Litchfield CT. friendly service writers, and efficient tech teams. Recommend to anyone to Go to Litchfield Ford, Litchfield CT. More

Director of facilities Hey are a great customer service dealership. They r very personable and go out of there way to help in anyway they can. Good leadership from owners Hey are a great customer service dealership. They r very personable and go out of there way to help in anyway they can. Good leadership from owners More

Fast friendly service Great communication, Fast service. The service representative checked the work that needed to be done with all the recalls and TSB’s from Ford and fo Great communication, Fast service. The service representative checked the work that needed to be done with all the recalls and TSB’s from Ford and found that my repairs were covered under an extended warranty issued by Ford. Transmission work was done and truck was ready in less then a day outstanding service. Mechanic even worked around some of the after market equipment I had on the vehicle with no issues More

Dishonest and not caring I brought my Mustang to Litchfield Ford for an airbag recall. I figured this should be an easy service. After being told the car was all set and ready I brought my Mustang to Litchfield Ford for an airbag recall. I figured this should be an easy service. After being told the car was all set and ready to go I was handed my key. I walked outside open my door and immediately noticed the dashboard look like a two-year-old tore it apart then tried to put it back together. I walked back in and was told I need to speak with the service manager. The service manager looked at it and said he's not sure how that could have happened because they've done so many. Before letting the conversation go any further I told him I had full pictures and video of the condition of my car in their lot that morning and I also had a full recording of the incident because the car has a dash cam equipped. AT that point he said none of that was necessary and they would repair it. They did make good on repairing my car. Even after reviewing the dash cam the second time all you hear is the mechanic swearing and using profanities because of how difficult the job was for him and in my opinion the lack of expertise he has. I was directed to general manager Patrick hill to express my concerns but he has not returned my phone call. I understand accidents happen but I do not understand the mechanic putting everything back together and the dealership hoping I would not notice they damaged my car. I view this as lying to me. I still have not received a simple apology for one damaging my car, two not telling me / lying to me about it and three inconveniencing me and wasting my time More

Litchfield Ford is great you get it back when they promise Litchfield Ford always has the best service the girls behind the counter are great salesman always says hello quick service never have to go back Litchfield Ford always has the best service the girls behind the counter are great salesman always says hello quick service never have to go back More

Wheel Problem I had a shimmy felt through the steering wheel at slow speed , I was told one tire had worn in a way to cause it . I was told the wheel nuts had .... I had a shimmy felt through the steering wheel at slow speed , I was told one tire had worn in a way to cause it . I was told the wheel nuts had ....SWOLLEN......and was charged for new nuts !!!!!!!. If you look at my service record the car has received a filter and oil change every 5000 miles or very close. I believe if the wheel nut were some what deformed , the only way that could happen is to use a wrong size socket. Only Litchfield Ford mechanics have ever touched the car . The mechanic also pointed out I needed 4 new tires. It is advised to renew the tires when the center tread measures .125 inch, I declined to replace the tires. On returning home I used a vernier depth gauge to measure the center tread of all 4 tires , all of them measured about .170 inch , proving the tires do not yet need replacing. In my opinion Litchfield Ford should refund the charge of replacing my SWOLLEN nuts !!!!!! More

2011 Edge and Service Department Litchfield Ford was fantastic to deal with when my 2009 Edge was rear-ended and totaled. They got me in a newer Edge, and their service department has Litchfield Ford was fantastic to deal with when my 2009 Edge was rear-ended and totaled. They got me in a newer Edge, and their service department has been awesome to deal with for years! Keep up the great customer service, girls!!!!! More