Lithia Chevrolet GMC of Helena

We were traveling with a 5th wheel trailer from Canada to Arizona in January .2026. Coming up to Helena, Montana we got a check engine light on our duramax diesel truck. We stopped at Lithia for service. to Arizona in January .2026. Coming up to Helena, Montana we got a check engine light on our duramax diesel truck. We stopped at Lithia for service. They got us in the next morning and replaced our DEF pump, module and harness. We paid $2550.00 usd and were on our way. We made it 70 miles and the same issue came up. It was Friday afternoon and we had to return to Lithia in Helena. They said the GM pump they installed must be defective. They ordered another part but we would have to wait until Monday for their service department to open. Three nights in a hotel later we brought our truck back early in the morning on Monday. Waited all day for updates, nothing. Called in, and when we could get through they said they were waiting for the part to arrive. Truck was not ready that day. Tuesday was more of the same. Calling in for updates and given the runaround. Truck wasn't ready again. They said that the GM pump they installed was defective. Service rep said it was common to have GM parts be defective., sometimes taking 3 or 4 attempts to get a good one. Another night in a hotel. Wednesday we waited for the part again. Asked for updates on progress, didn't get any. Tried calling in, but all of a sudden their number was no longer in service. I think they blocked my number, but I can't prove it. In frustration I phoned the car sales line and asked for the dealerships manager. Left an lengthy voicemail explaining everything that had happened over the last several days. Never heard a word from him. Late Wednesday afternoon we finally got a call saying the truck was ready. After all this we were skeptical of the repair being ok. Asked questions and they lied to me about the test drive and other things. We took the truck and drove 80 miles to ensure everything was OK. Next morning we got up and drove straight home for 11 hour. This dealership was the worst experience I have ever had for service. They really didn't seem to care that we were stranded and paying for hotel rooms and meals. They lied and ignored us. They are the reason we turned around and headed home. They say that employee communication and attitude starts at the top. This experience rated a 0 stars. More

Chantelle was terrific. She was knowledgeable and very professional. Will send family and friends to her in the future. She rocked it She was knowledgeable and very professional. Will send family and friends to her in the future. She rocked it More

Great experience getting my daughter her first car. Ryan Storseth was fantastic to deal with. Ryan Storseth was fantastic to deal with. More

My purchase of a 2018 Ram 2500 at Lithia Chevrolet GMC of Helena was by far the worst dealership experience that I have ever had. This experience involved the remote purchase of a vehicle, relying on staff d Helena was by far the worst dealership experience that I have ever had. This experience involved the remote purchase of a vehicle, relying on staff description and promises with transactions done remotely. I take full responsibility for not being vigilante during this transaction, and so you should note that you must be on top of everything. During vehicle search and sale, salesperson was accommodating and beyond helpful. However, post-sale, I quickly learned that the only thing that mattered to this dealership from sales to financing staff was the purchase of an over-priced, extended warranty. After they had my signature, it was one gaff after another. Whether it was through incompetence, just not giving a xxxx, or a combination of both, they are simply awful. I e-mailed the dealership General Manager and never received a reply. I did not do my homework on warranties. If you do decide to purchase a vehicle from this dealership, you should note that you can get better warranties for much less through higher-rated warranty companies such as Line 5 or Endurance. Some highlights of my experience are as follows: • On September 19, I negotiated a sales price of $27,400 (from listed $28,400) IF I purchased auto warranty and used Lithia Driveway financing. Everything was very high-pressured to do things that night and I should have refused to conduct the sale in such a manner. Shame on me for not catching that sales docs listed vehicle at $27,800. Dealership would not sell me a warranty below $5,000. • Salesperson had repeatedly mentioned how well cared for the truck had been and that they knew the vehicle owner who had traded it in. I learned after the sale that the truck had been driven with almost all of its $130k miles with a large gooseneck trailer for a construction business. The bed of the pickup, (the one area with no good photos on website) was trashed. I let them talk me out of having a third party mechanic inspect truck, so shame on me. But they knowingly misrepresented the use and condition of the truck. • I was promised by salesperson that my truck would ship on Monday, September 22. That they could have it on a truck on September 22 if I closed on the 19th. I never heard from the salesperson or dealership again on shipping. I was contacted on September 25 by transport company that my truck would be shipping on September 29. I tried calling dealership and salesperson and calls were not returned. • On September 29, transport company called in evening from Missoula to verify my pick up of my GMC Acadia. I was confused as I had purchased a Ram 2500! Dealership had written down the VIN wrong and sent an Acadia instead of 2500 pickup truck! Dealership had to drive the truck I purchased 120 miles to Missoula to exchange the Acadia for the pickup truck. Throughout all of this, my only contact was with transport company as dealershiop would not return calls/ • After the wrong purchase price, misrepresenting vehicle condition and use, and ghosting me about transportation, I made a written request to have my warranty with Driveway canceled. The sales manager nor finance company would return multiple phone calls and e-mails to provide me with the cancellation paperwork. I ended up having to go through multiple channels with Driveway National to get the paperwork. It took from October 8 to December 10 to be refunded for the warranty. • It took from September 19 to December 2 for my state DMV to receive the sale and title paperwork from dealership. I had to get a temporary registration to bridge gap from temp license expiration to DMV having my paperwork. They then put the wrong sales price of $28,099 instead of actual sales price of $27,800, which left me paying a $50 higher tax bill than I should have (let alone, agreed upon sales was $27,400). More

I just purchased a brand new Chevy Trax and Tyler was the man to get it done!! The best service I've ever received when buying a new vehicle! Tyler really went above and beyond to make everything work out fo man to get it done!! The best service I've ever received when buying a new vehicle! Tyler really went above and beyond to make everything work out for my family with the most kindness and respect! He was extremely understanding, helpful and compassionate with his service!! If you are looking for a down to earth and easy going buying experience this is it! Well worth the trip from Great Falls!! I highly recommend shopping here as this is my go to for here on out! 10 out 5 star if I could rate it that way! Thank you once again!!!!!! More

Very friendly people waiting on you up front in the service department . A good cup of coffee and a short wait is what you can expect in most cases. I’m very happy with their services and atmosphere. service department . A good cup of coffee and a short wait is what you can expect in most cases. I’m very happy with their services and atmosphere. More

Easy to work with, and hold true to their word. would work with them again.. would work with them again.. More

I enjoy the fast friendly service. There always quick at getting me into my appointments and going over the results. There always quick at getting me into my appointments and going over the results. More

If I could give 0 stars for the service department I would. The general manager of the dealership was awful when I tried to communicate with him over email and they put my vehicle and myself at risk. Th would. The general manager of the dealership was awful when I tried to communicate with him over email and they put my vehicle and myself at risk. They released my truck to me promising that the work had been completed and it was good to drive, just to get a call 10 minutes later saying they hadn’t touched my truck or done anything to it. This was a major oil leak that the service department had advised me was and I quote “unsafe to drive with and could create more issues and dangerous situations”. That was a complete fraud and thank god my truck, my dog or myself were seriously injured. They refused to compensate me at all for the rental car I had to pay for during the month long time since I schedule my appointment and said they don’t offer loaner vehicles or rentals, just for me to arrive at the service department to find a customer of theirs arriving to pick up a rental car, they completely lied. An awful experience and I wouldn’t recommend service at this dealership at all and they still refuse to help me in any way and were rude about it. I have consulted a lawyer over this and even providing them with that information they still refused any help to me at all. Terrible experience and I will never ever recommend this place or have them touch my truck again. Awful place to go. More

Go see Chanelle for all your needs! She's fantastic and will take care of everything. Best sales experience ever. She's fantastic and will take care of everything. Best sales experience ever. More