
Lithia Chevrolet GMC of Helena
Helena, MT
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 218 reviews
The vehicle we chose wasn't exactly in our price range but lithia gave us a great offer! I definitely pretty happy with it! I would definitely shop here again. but lithia gave us a great offer! I definitely pretty happy with it! I would definitely shop here again. More
Lithia Chevrolet Will Not Honor Promises nor Even Discuss Lithia Chevrolet will not honor their promises and further, will not even bother to respond when asked about it. In February I bought a fairly expensi Lithia Chevrolet will not honor their promises and further, will not even bother to respond when asked about it. In February I bought a fairly expensive new vehicle from Lithia Chevrolet in Helena, Montana. As a part of the deal, they promised to obtain out of stock roof rack crossbars and install them. They failed to do so. I spent hours back at the dealership on March 9 and asked to see the General Manager but was not allowed to see him. They finally were able to find the part in the parts department. Then they balked at doing the installation. The sales manager told me he had $200.00 in the budget for installation of the crossbars and would cut me a check. I asked that the check be mailed. It never was. I wrote an email with an attached letter to the General Manager, Mr. Chad Netherly, that afternoon expressing my displeasure and asked that he please acknowledge receipt. Mr. Netherly neither acknowledged nor responded. I reprinted the letter and sent it to Mr. Netherly 10 days later. Again, Mr. Netherly neither acknowledged or responded in any way. Thirteen days later, I wrote a letter to the Chevrolet Customer Assistance Center and included my original letter to Mr. Netherly. In about a week, I received a phone call from Chevrolet to discuss the situation. They said they would contact the dealer and try to resolve the matter. Turns out, Mr. Netherly disagrees that he should make good on either of the promises made and further, has no explanation as to why he refuses to make any contact to make his position known or make any attempt to resolve the complaint. For these reasons, I will never again purchase a vehicle from Lithia Chevrolet in Helena and it will need to be an emergency situation for me to have any business with their parts or service departments. I sincerely hope no one else has this problem in the future. Lesson learned: do NOT accept any promise from these people without them putting it in writing, although I don’t have a lot of confidence that even that would make much of a difference. Note that no one on the contact list matches any of the several people I worked with More
Don't ever get your vehicle worked on. They will rob you blind. Test your vehicle and the service before you pay. They can't be trusted. 1 star is too much. They don't deserve that much. blind. Test your vehicle and the service before you pay. They can't be trusted. 1 star is too much. They don't deserve that much. More
We had a great experience working with Jake in the purchase of our new GMC Terrain. Jake took plenty of time showing us several different models. purchase of our new GMC Terrain. Jake took plenty of time showing us several different models. More
Excellent and knowledgeable service. Provided pleasant test drive, very good explanation of options, displayed in depth product knowledge, and very fine feature demonstrations on delivery. test drive, very good explanation of options, displayed in depth product knowledge, and very fine feature demonstrations on delivery. More
My salesman Marc was great to deal with, no pressure. He listened to what I wanted and understood that I would not make a hasty decision. I would recommend him. It took almost 3 weeks dealing with the deal listened to what I wanted and understood that I would not make a hasty decision. I would recommend him. It took almost 3 weeks dealing with the dealership directly to get my car starter set up and 5 phone calls so that was a pain. More
Wonderful Service I thought I was in a situation where I was stuck in a lease that was running out of miles, but Josh was wonderful! The no pressure approach and the de I thought I was in a situation where I was stuck in a lease that was running out of miles, but Josh was wonderful! The no pressure approach and the dealership's willingness to go the extra mile made all the difference. We are now free to roam and couldn't be happier! More
Awesome Easy to deal with, not at all pushy, and more than competitive pricing on the sales front. Parts department was also great to deal with. Easy to deal with, not at all pushy, and more than competitive pricing on the sales front. Parts department was also great to deal with. More
Sales Associate The sales person, Chris Holcombe, was very helpful, knowledgeable, and friendly. He was not high pressure. He helped with all aspects of my purchase The sales person, Chris Holcombe, was very helpful, knowledgeable, and friendly. He was not high pressure. He helped with all aspects of my purchase of the Subaru! More
New Pickup Purchase Taustin was a delight to work with. He took the time to explain the pickup and all of the components. He thoroughly went through all the paperwork a Taustin was a delight to work with. He took the time to explain the pickup and all of the components. He thoroughly went through all the paperwork and explained or provided an answer to all my questions. He reassured me that if I had any additional questions with the operation of the pickup to call him or stop in and he would be more than happy to explain again. "Computers are definitely not my thing - but he did simplify it for me!!!! Thanks Taustin for all your help. More