Lithia Chrysler Dodge Jeep Ram FIAT of Bryan College Station

I have been using the Service Dept at Lithia for over two years. Until now I have received good service however they have made some very negative changes. I spent 3 days with at least 6 calls a day trying to years. Until now I have received good service however they have made some very negative changes. I spent 3 days with at least 6 calls a day trying to reach someone in the Service Dept. I left VM, used the chat feature, called the Sales Dept and no call backs. I had to cancel an appointment that I made online and had the same challenges. I have spent at least 3 hours total on hold for a simple question I had about service and to change my appointment. I finally spoke to someone in service and explained I live 1-1/2 hours away and would need a loaner while my truck received service and repair. They said they would call me back 2 days before my appointment to confirm. Just crickets...I had to cancel an appointment that I made online and again spent days trying to do so. Finally left a VM 2 days prior and then called me one hour before my appointment to confirm. I asked to speak to a Manager and after being transferred twice I was disconnected. The Service Rep had my phone number and did not bother to call me back after being disconnected. I prepaid for two years of service and now I must start the painful process of trying to speak to someone who can give me a refund so I can take my business elsewhere. More

Everyone worked as a team to compete my deal on a pre owned truck. That made it a value to me. Thank you to all. owned truck. That made it a value to me. Thank you to all. More

Zachary Caywood is an amazing salesman and was a big help with me getting my new Jeep with me getting my new Jeep More

Joshua was great and knowledgeable it was a quick process and Jon in finance, made it a quick and easy process process and Jon in finance, made it a quick and easy process More

Love the service was very fast. Was a great experience. Will recommend them for service. Was a great experience. Will recommend them for service. More

All went well. I am completely happy with our choice and service it was quick and easy. I am completely happy with our choice and service it was quick and easy. More

Overall Experience was great. Jake was awesome and very helpful. I would recommend Lithia to friends and family Jake was awesome and very helpful. I would recommend Lithia to friends and family More

Overall, my experience at Lithia was good with very friendly people. However, something important that was missing is that no one explained to me the built in technology features that my car has and th friendly people. However, something important that was missing is that no one explained to me the built in technology features that my car has and the different touch screen controls. Also, a couple of things were not removed from my vehicle before I officially received it: The front bumper guards and sharpie-like annotations on the top right corner of the windshield. Finally, the wait time to start negotiating the price of the car was extremely long! More

The service depart has always done their best to take care of me. In particular the service writers. They get overwhelmed at time but make up for that care of me. In particular the service writers. They get overwhelmed at time but make up for that More

I have to say, Matt was one of the most hands-off salesperson that I have ever met. This is a very good thing. We did not have pressure in the buying process, and that was greatly appreciated as we w salesperson that I have ever met. This is a very good thing. We did not have pressure in the buying process, and that was greatly appreciated as we were able to go through and purchase the vehicle with no issues or pressure. I would recommend anyone looking to buy a Jeep vehicle from Lithia to ask for Matt. You won't regret it. More