Lithia Chrysler Dodge Jeep Ram FIAT of Santa Fe

Horrible customer service! I had to deal with upper management for about 3 months after my 2013 Jeep Grand Cherokee broke. It needed an entire new motor so I ended selling it b I had to deal with upper management for about 3 months after my 2013 Jeep Grand Cherokee broke. It needed an entire new motor so I ended selling it back. The dealership gave me the run around for 2 months! They also were very belittling and changed the purchase price multiple times. BUYERS BEWARE. This dealership will try to cheat and lie to get more money! It is definitely worth going to Larry H Miller in Albuquerque, NM. More

Good experience with dealership! They are really down to earth and will work with you as best as they can! They are very professiinal and I had a really great experience with them! They are really down to earth and will work with you as best as they can! They are very professiinal and I had a really great experience with them! More

Knowledgeable, friendly Excellent customer service....knowledgeable mechanic....Great job!! The waiting area was clean and all staff was friendly....thanks for the coffee and Excellent customer service....knowledgeable mechanic....Great job!! The waiting area was clean and all staff was friendly....thanks for the coffee and donuts...Will definitely return.... More

Excellent Customer Service and ability to meet our needs. I really appreciated having the salesperson work with us. We were very pleased with the outcome. I would highly recommend anyone seeking a new vehic I really appreciated having the salesperson work with us. We were very pleased with the outcome. I would highly recommend anyone seeking a new vehicle to come visit Lithia Jeep. You will not be disappointed! More

Doing car sales the old fashioned way It seemed to me that car dealers in general, over time figured out that pushing and then screwing the customer is not a growth strategy. Lithia isn't It seemed to me that car dealers in general, over time figured out that pushing and then screwing the customer is not a growth strategy. Lithia isn't there yet. The longer this relationship goes on, the less enchanting it is. I ordered a 300 limited AWD. They had none in stock. Placing an order was like giving birth, lots of false starts. It arrived - and it's a wonderful car. I had made a down payment. When the paperwork was presented for signature, the down payment was not being considered. A refund check was promised - re-doing the paperwork was too much effort. After 4 weeks I had to call to actually get the money back. More

great people This was a great experience from the top to the bottom. Alex was great, very knowledgeable about the product and was very attentive to me needs. The This was a great experience from the top to the bottom. Alex was great, very knowledgeable about the product and was very attentive to me needs. The truck was delivered above my expectations and was nice to see the details that they extended. More

Great guidance, assistance, service Knew what I wanted, but the one I saw on-line sold that morning. Andy Twentyman was amazing when we told him what I needed it for (RV toad) and he rem Knew what I wanted, but the one I saw on-line sold that morning. Andy Twentyman was amazing when we told him what I needed it for (RV toad) and he remember one that was just delivered. We knew it was "the one" as soon as we saw it. Service department hustled and got it prepped while we completed the paperwork with John Good. What a wonderful person he is, that we connected with right away, and made the paperwork a pleasure. Great folks in a great dealership. AAA+++ More

Factory recall for shifter Every sales and service visit here has been excellent. Waiting area is clean and comfortable, drivers are excellent, and service department explains Every sales and service visit here has been excellent. Waiting area is clean and comfortable, drivers are excellent, and service department explains everything very well. More

Awesome Selection Awesome Staff Awesome Experience! A internet search told us that Lithia had the Jeep we were looking for so we took the drive to Santa Fe. I am so happy we did. Andy met us in in A internet search told us that Lithia had the Jeep we were looking for so we took the drive to Santa Fe. I am so happy we did. Andy met us in in the lot, professionally determining our needs and steering us right to the car we came for. He was patient while we explored our options. Help set up a great deal that worked for us. Finance was smooth and easy, warranty was a no-brainer. I have had lots of experience with the large dealers in Albuquerque and they have bigger lots and fancier showrooms but, after this experience. I will take the drive to Santa Fe, where it is the quality that counts! Cheers Jeepers!! More

Comfortable Chris was very pleasant and polite. He did not give me the feeling of being pressured or manipulated to buy a vehicle. He was very attentive to our re Chris was very pleasant and polite. He did not give me the feeling of being pressured or manipulated to buy a vehicle. He was very attentive to our request and budget. He listened to us. More