I’ve lived in Santa Fe for 17 years, I keep wanting to like this dealership. It’s like that movie, Fifty First Dates, but not positive. I believe the mechanics working on the cars are very good and have noticeably improved over the years. I like and can work with the parts department. The service offered by the schedulers or dealership representatives for the service department is the worst! One should not be kept on, obnoxious pretty much covers it. It is very hard to make an appointment, then you go in and this representative stood one foot in front of me with her mask below her nose and rudely asked what I wanted. She had to have the parts dept send her some info before she could help me. I sat down and waited, 15 minutes later I asked how it was going. She said the parts dept hadn’t sent it to her, I walked over to parts and was told they sent it to her a good while ago. I walk back she finally helped me, she basically lied to me. This is about my third negative encounter with her, I keep telling myself she is over worked and underpaid. However, there is no fixing obnoxious. I left her a message about one of our cars and received a text back four days later, “your part isn’t in”, no estimated date, no further info and no response to my further questions. Another time she had to have someone else explain the bill to me because she couldn’t. We used to take our Jeep, Ram, and Fiat to Albuquerque just to get better service and are considering doing this again. Lithia, in general, is a good car dealership. I think they cannot find someone up to par to run it well. Not sure what the process is for scheduling car service here? It always take a great deal of effort. I give myself kudos for never buying my cars from them. Invest in people & companies who show you a little respect.