Lithia Chrysler Dodge Jeep Ram FIAT of Santa Fe | Page 5

I’ve lived in Santa Fe for 17 years, I keep wanting to like this dealership. It’s like that movie, Fifty First Dates, but not positive. I believe the mechanics working on the cars are very good and have n like this dealership. It’s like that movie, Fifty First Dates, but not positive. I believe the mechanics working on the cars are very good and have noticeably improved over the years. I like and can work with the parts department. The service offered by the schedulers or dealership representatives for the service department is the worst! One should not be kept on, obnoxious pretty much covers it. It is very hard to make an appointment, then you go in and this representative stood one foot in front of me with her mask below her nose and rudely asked what I wanted. She had to have the parts dept send her some info before she could help me. I sat down and waited, 15 minutes later I asked how it was going. She said the parts dept hadn’t sent it to her, I walked over to parts and was told they sent it to her a good while ago. I walk back she finally helped me, she basically lied to me. This is about my third negative encounter with her, I keep telling myself she is over worked and underpaid. However, there is no fixing obnoxious. I left her a message about one of our cars and received a text back four days later, “your part isn’t in”, no estimated date, no further info and no response to my further questions. Another time she had to have someone else explain the bill to me because she couldn’t. We used to take our Jeep, Ram, and Fiat to Albuquerque just to get better service and are considering doing this again. Lithia, in general, is a good car dealership. I think they cannot find someone up to par to run it well. Not sure what the process is for scheduling car service here? It always take a great deal of effort. I give myself kudos for never buying my cars from them. Invest in people & companies who show you a little respect. More

Worst dealership ever. We have had 2 terrible experiences buying 2 different cars. I’m sorry I gave them a second chance. Purchased a used Jeep Wrangler less than a year ago. They promised to correct the ch buying 2 different cars. I’m sorry I gave them a second chance. Purchased a used Jeep Wrangler less than a year ago. They promised to correct the check engine light that was on when purchased. Took 2 attempts and repairs were not done properly. This vehicle has been in the repair shop more than my drive in the time we have owned it. Same issue reoccurred again and they now want $1500 to correct something that should have been fixed when we bought it. Anyone need a used jeep because I am DONE with this one AND Lithia Jeep. More

So glad I found the Lithia dealership and Elier reached out regarding my inquiry on a Jeep Grand Cherokee. He, and everyone else at the dealership, made the entire process so much easier and didn’t waste m out regarding my inquiry on a Jeep Grand Cherokee. He, and everyone else at the dealership, made the entire process so much easier and didn’t waste my time. I’ll definitely be back. More

Elier is a great guy to work with. Bought our 2021 Wrangler Rubicon through him and now buying a 2021 Ram through him. Elier, Cory and the rest of the team at Lithia Santa Fe are great to do business Wrangler Rubicon through him and now buying a 2021 Ram through him. Elier, Cory and the rest of the team at Lithia Santa Fe are great to do business with! Highly recommend! More

They were great especially Marc who is a internet salesman right up to the sale. Then once the deal was done they became hard to get in touch with and non-responsive when I was able to reach them. salesman right up to the sale. Then once the deal was done they became hard to get in touch with and non-responsive when I was able to reach them. I sent an email to general manager and still have not recieved a response. They owe me a refund and I'm am still waiting. Might be worth the drive to Albuquerque next time! More

I’m from a different city in New Mexico, all I can say is this is the best dealership on the north side of nm. Everyone is super helpful, and I got a great deal on my car! They made sure everything was perfe this is the best dealership on the north side of nm. Everyone is super helpful, and I got a great deal on my car! They made sure everything was perfect on the car before I left the dealership!THANK YOU CORY! More

Wouldn't trust these guys!!! All they want is your $$$$$. Rude and completely unhelpful. Needed a part for my 05 Dodge 3500. Talked to parts department but part is no longer available so suggested $$$$$. Rude and completely unhelpful. Needed a part for my 05 Dodge 3500. Talked to parts department but part is no longer available so suggested to go aftermarket. Got the part number and did exactly that. When it showed up ....... not for my truck!!!!. Talked to Cory, GM at that dealership, what a rude and unprofessional person. All he would say is "didn't sell it to you" ...... jerk. No responsibility for his people providing me mis-information. No apologies nothing...... They Cost me $200. Can't return the item. Go there at your own risk. More