Lithia Chrysler Dodge Jeep Ram FIAT of South Anchorage | Page 122

I have been a repeat customer for 20 years + Service Representative Tony Allen takes a personal interest in making sure my vehicle is maintained and that I am happy with the results. All my vi Service Representative Tony Allen takes a personal interest in making sure my vehicle is maintained and that I am happy with the results. All my visits have been satisfactory, and the crew a Lithia is great at getting my vehicle in and serviced within a reasonable time frame. I have never had a better experience with any service department than with Lithia South Anchorage. More

Excellent service! Great service all around; everyone was so very helpful! Keith was very knowledgeable and wonderful to work with. And Matthew and Kenny were as well! Great service all around; everyone was so very helpful! Keith was very knowledgeable and wonderful to work with. And Matthew and Kenny were as well! More

Easy to work with Sales staff were friendly&meet my needs.Along with sum minor maintenance work needed to the used car i bought.They even gave me a free rental.Thanks m Sales staff were friendly&meet my needs.Along with sum minor maintenance work needed to the used car i bought.They even gave me a free rental.Thanks mike P. and Kevin lewis. More

First Visit 5 Star Rating !!!!! Dropped in without an appointment for oil change and received fast, courteous service. Jake answered all my questions as I am new to the state of Alas Dropped in without an appointment for oil change and received fast, courteous service. Jake answered all my questions as I am new to the state of Alaska. Thank you! More

Top Tier Experience I visited this dealership initially feeling a little hopeless and left feeling on top of the world. I had purchased my previous vehicle from the ot I visited this dealership initially feeling a little hopeless and left feeling on top of the world. I had purchased my previous vehicle from the other Lithia Chrysler location in Anchorage and it ended up being a complete lemon. I had only owned it for 4 years and I had already sunk over 5k into the vehicle replacing the engine, and then my transmission started to go and was estimated to cost another 5k to fix. I still owed 8k on the vehicle and it was valued at nearly a fraction of that. The sales and customer service managers were condescending and rude, offered no solutions, and I had nothing but poor experiences with their service department in the past. My options were shrinking before my eyes and I was losing hope about finding a solution without knocking my financial stability off the rails. I called Lithia CDJR Fiat of South Anchorage by mistake, thinking I had dialed for the 5th avenue location. I was calling to speak to a sales manager to complain about my experience. Before I realized I had called the wrong location, I had already explained the situation in detail to the man on the phone, Kevin Lewis, who politely corrected me and told me I had called the wrong location, but he said he felt so bad about my situation that he really wanted to help me. I went out on a limb and made an appointment to test drive a used vehicle. Given my less than exemplary credit and mind blowing negative equity, I though I'd leave this dealership in the same situation I entered in, but that wasn't the case at all! The gentleman who greeted me was a sales representative named John Palmer. Honest, caring, and patient are the best words I'd use to describe his demeanor during this process. Him and Kevin worked relentlessly towards creating a solution for me in this hopeless situation, and I ultimately left the dealership in a brand new 2017 Jeep Cherokee. Not only did they use their past experience to tackle the situation head on- they exceeded my expectations and even helped me arrange a plan to bring my credit score up and how to go about pursuing lower payments on my new vehicle in the future. I am so impressed by the level of care and understanding I experienced during the purchase of my new vehicle. I would HIGHLY recommend doing business with this location and could've have asked for a better interaction. Thank you Lithia CDJR Fiat of South Anchorage! More

David did a great job of steering me to the right car I was very pleased with my buying experience at Lithia. David was very helpful in helping me find a car that was a good fit for my needs. He was a ple I was very pleased with my buying experience at Lithia. David was very helpful in helping me find a car that was a good fit for my needs. He was a pleasure to work with. More

Top Notch Service This dealership has always been able to correctly diagnose and service my car. More importantly, they explain to me what needs to be done, why, and pr This dealership has always been able to correctly diagnose and service my car. More importantly, they explain to me what needs to be done, why, and provides an estimate of cost before proceeding with work. More

Best experience ever!!!!!!! It was the most amazing experience my sales representative Mike Phommaxaysy was the most awesome guy. I would send all my family and friends to him It was the most amazing experience my sales representative Mike Phommaxaysy was the most awesome guy. I would send all my family and friends to him to buy a car. More

I am so happy Thank you David Dowd for helping me get my dream vehicle in Anchorage. I love driving it knowing my family is safe. Brand new vehicle. Thank you David Dowd for helping me get my dream vehicle in Anchorage. I love driving it knowing my family is safe. Brand new vehicle. More

Special Order Ram 3500 I ordered a Ram 3500 on 4/4/17. I was told 90-120 days for arrival. Seventy days later I was driving my new truck. Throughout the process I was kept I ordered a Ram 3500 on 4/4/17. I was told 90-120 days for arrival. Seventy days later I was driving my new truck. Throughout the process I was kept up to date and informed as to where my truck was from factory build through shipping. John Palmer was responsive to all my questions and went above and beyond to keep me informed. When the truck arrived he moved it to the front of the "detail" line and had me in finance for closing paperwork ASAP. His professionalism speaks volumes. More