Lithia Chrysler Dodge Jeep Ram FIAT of South Anchorage

Stay away from Lithia! They are sleazy and dishonest. I negotiated the purchase price for a new Jeep Wrangler and placed a deposit on it to hold it until my financing check arrived. When I returned to fina negotiated the purchase price for a new Jeep Wrangler and placed a deposit on it to hold it until my financing check arrived. When I returned to finalize the transaction a few days later, they had sold my vehicle to another customer for more money. This was evident as the vehicle was still on the lot with a new price sticker on the window with an additional dealer markup of $2,000 more than when I paid my deposit. I'm still trying to get my deposit back. They refused to refund it. After words and threats of complaints, they made believe they credited my deposit back to my card account, but mysteriously, the credit never appeared on my account. There is a much more reputable Chrysler/Dodge/Jeep dealership in town. Do yourself a favor and go there instead. More

Overall, this dealership used a little too much pressure, telling me "it made no sense" when I wanted to think the decision over and wanted make a deposit so i could contact my insurance agent first. Also, t telling me "it made no sense" when I wanted to think the decision over and wanted make a deposit so i could contact my insurance agent first. Also, the salesman told me oil changes were every 8000 miles (a real plus as far as cutting down on both time and money for oil changes); however, when i was in the finance guy's office he corrected this, saying oil changes were required every 3000 miles both for vehicle longevity and for any warranty work. More

Jeremy is excellent. He is extremely knowledgeable about Jeeps and answered every question directly. He asked me what price point I was looking for and did not try to "sell me up." After I purchased my Jeep Jeeps and answered every question directly. He asked me what price point I was looking for and did not try to "sell me up." After I purchased my Jeep, he called me a few days later to make sure I was happy with my vehicle. When I took my car in for service, I informed Jeremy and he followed up with the service department on the status of my SUV. I would purchase a vehicle again in a heartbeat and have recommended Jeremy and Jeep to a number of my friends. More

I was treated with respect and dignity even though my credit score isn't the greatest. Mr Tornberg was very helpful and knowledgeable about the product and answered all my questions to my satisfaction. H credit score isn't the greatest. Mr Tornberg was very helpful and knowledgeable about the product and answered all my questions to my satisfaction. He waited with me and we talked about the vehicles and all the things it could do. I didn't go there to buy a car, only to look around. When I ran into Mr. Tornberg I was whisked away on a journey to another place where all my dreams come true. I'm sorry, just messing with you. I've known Kurt for a long time. He's a great guy and you're lucky to have him. We go way back. PS. I love my new Jeep, it rocks. More

I have now purchased 3 vehicles from this dealership and every time I go in they treat you like part of the family. The sale and finance team are awesome with a no hassle approach and if you need parts the every time I go in they treat you like part of the family. The sale and finance team are awesome with a no hassle approach and if you need parts they have a top notch team to help you get want you need. The service team is the best I have ever had to work with. This dealership should be given a 10 star rating! I highly recommend Lithia Dodge of South Anchorage. More

In the beginning, we were surprised at how non pressure the salesman were but the experience turned for the worst. Once we decided on a vehicle, the paperwork started. Then they asked if they could see i the salesman were but the experience turned for the worst. Once we decided on a vehicle, the paperwork started. Then they asked if they could see if they could get us a better interest rate with a bank they use instead of the company we planned to use. This process took a lot longer than promised and wasted our time. In the end, THEY decided which company we would finance with and it was the same interest rate we had with our original company. After signing the papers, the man came out and said the car we purchased was not really a certfied vehicle, like we had been told and there was no warranty. When we expressed how upset we were about being led on, he replied that we should be happy that he told us as soon as he found out. Days later, they tell us it IS a certified vehicle. *** Update*** Part of the deal was that the bumper be replaced as there was a hole in the front. This took weeks to schedule. Once I get in thete, I was told it had to be sent to the auto body repair shop...and the part for the cruise control would be ordered. No one called me when it was in or the schedule an appointment for the bumper (as I was told). It took me weeks and over 20 phone calls to make the appointment. Once we got to the auto body shop, no one was prepared and apparently didnt have it together. They wanted to have me come back once they saw what they wouldneed to do (which was the agreement so it wasnt a surpise). They were going to patch it but realized thr bumper need to be replaced. My car sat there for three days(the time I was told it would take to fix bumper and cruise control) before they told me they got approval to replace the bumper and would start that day. I only found this out after calling. Then they told me it would be ready Tuesday. I called every hour that morning to see if it was ready....but I couldnt get my service rep and no one would help me.On Wednesday, I called before I was leaving Wasilla and was told it might be ready today (if it was ready for pick up it wouldnt be until 5pm). Our service rep has too much to do as he never calls me back or gives updates. It makes it hard for him since no one else seems to do there job. We have had our rental for a week now (for a three day fix). More

This is the third time I've purchased a vehicle from this dealer. Every time I go there I am very impressed with the sales team and how they treat me as a customer. At no point do I ever feel like they are dealer. Every time I go there I am very impressed with the sales team and how they treat me as a customer. At no point do I ever feel like they are getting pushy. I have and will continue to recommend them to my friends. More