Lithia Chrysler Dodge Jeep Ram FIAT of South Anchorage

HORRIBLE. I PURCHASED A VEHICLE IN 2019 BRAND NEW BY THE WAY THAT ENDED UP BACK IN THE SHOP THE NEXT WEEK AFTER PURCHASE, THEY HAD THE TRUCK FOR THE FIRST 3 MONTHS AFTER I PURCHASED THE VECHILE FIXING THE P WAY THAT ENDED UP BACK IN THE SHOP THE NEXT WEEK AFTER PURCHASE, THEY HAD THE TRUCK FOR THE FIRST 3 MONTHS AFTER I PURCHASED THE VECHILE FIXING THE PROBLEM, FINALLY GOT MY TRUCK BACK "FIXED" THEN THE HAD TO HONOR THE DEAL FOR PLACING AN AUTOSTART ON MY VEHICLE WHICH WAS PART OF THE SALE. WE DID NOT GET A SAY IN THE AUTOSTART THAT WAS PLACED. WE THEN MOVED TO TEXAS STARTED HAVING THE SAME STARTING ISSUES WE HAD JUST AFTER WE INITIALLY PURCHASED THE TRUCK SO WE TOOK IT TO THE LOCAL DEALER IN TEXAS A FEW TIMES ONLY TO BE TOLD THAT DUE TO SECURITY FEATURES PLACED ON THE 2019 RAMS THE AFTER MARKET AUTOSTART WAS NOW CAUSING THE STARTING ISSUES AND WOULD NEED TO BE REPLACED WITH A MOPAR AUTOSTART. CALLED THE DEALERSHIP IN ALASKA SPOKE WITH GREG THE SALES MANAGER AND WITHOUT EVEN LOOKING AT OUR TRUCKS SERVICE HISTORY DENIED THE PROBLEM AND STATED IT WAS NOT THEIR ISSUE AND WOULD NO PAY FOR THE REPAIRS OF THE AUTOSTART THEY PLACED ON MY VEHICLE. I ASKED THE PROBLEM TO BE SENT TO THE GM, I WAS TOLD I WOULD RECEIVE A CALL EXPLAINING TO ME WHY THEY WOULD NOT BE RESPONSIBLE FOR THIS ISSUE BUT THE GM NEVER CALLED US BACK. DO NOT BUY A VEHICLE FROM THIS DEALERSHIP. THEY HAVE EXTREME LACK OF COMMUNICATION, LACK OF FOLLOW THROUGH AND LACK OF CHARACTER. THEY COULD DO THE RIGHT THING IN THIS SITUATION BUT REFUSE TO EVEN CONSIDER OR NEGOCIATE OPTIONS WITH US. THEY WILL PAY ALL NICE AND FRIENDLY UNTIL AFTER YOU SIGN THE DOTTED LINE. FINE SOME ONE THAT WILL DO BETTER AND HAS INTEGRITY. More

Living in the interior of Alaska, it is hard to find a quality dealership. After many futile attempts, I finally found this dealership. Joshua Catiller was the easiest salesperson to work with. I knew wha quality dealership. After many futile attempts, I finally found this dealership. Joshua Catiller was the easiest salesperson to work with. I knew what I wanted, and they had it. Communication was a breeze. Every expectation I had was met. The transaction, from Joshua the salesperson, to the sales manager (Patrick), and the financial advisor (Cody), never deterred me from what it was that I wanted. The sale was true to form and I am the proud new owner of a 2021 Jeep! Thank you Joshua so much for your professional and down-to-earth attitude. More

Great experience at Lithia! I came with a strict budget and a special need and Michael Hiett met all those expectations! The paper work was easy and actually fun as we joked along the way. Our circumstanc and a special need and Michael Hiett met all those expectations! The paper work was easy and actually fun as we joked along the way. Our circumstance was unusual as a non-profit needing a reliable car for a client, we didn't think we could get this nice of car for our budget but Lithia stepped forward to exceed what we thought was possible! Thank you all! More

Dave Franco made this whole process very simple from beginning to end! I just moved from LA to Alaska, and he was helpful and attentive! We talked on the phone a few times before I went up to Anchorage. beginning to end! I just moved from LA to Alaska, and he was helpful and attentive! We talked on the phone a few times before I went up to Anchorage. When I met him in person, he was prepared and knew exactly what I was looking for! He was kind, patient, and friendly! He is also very professional and down to earth. I would recommend anyone looking to buy a car to hit up DAVE FRANCO! Jared was also very knowledgeable, caring, and helpful! He did everything he could to satisfy me! You won’t feel rushed to make a big move! The whole team out here will make you have an enjoyable & unforgettable experience! My purchase was fun, laid back, and easy! Buying a car shouldn’t be stressful, so make sure to contact them for the best deals out there! More

Great place with great staff. Would definitely return for services on both vehicles. Definitely would refer friends and family. Not pushy and willing to work with you. 10/10 services on both vehicles. Definitely would refer friends and family. Not pushy and willing to work with you. 10/10 More

I ordered a new Durango through Jonathan and worked with Jared in Finance. I appreciate the outstanding job they did. They made the process work. Jared in Finance. I appreciate the outstanding job they did. They made the process work. More

One star is too much. I sat and waited for an oil change for six hours after trying to schedule a maintenance appointment which I was not allowed to do because it oil change is an expressed service for six hours after trying to schedule a maintenance appointment which I was not allowed to do because it oil change is an expressed service More

Dave went above and beyond to ensure we found the best option for the different things my husband and I wanted. He is extraordinarily knowledgeable about the vehicles he’s selling and always dealt with us option for the different things my husband and I wanted. He is extraordinarily knowledgeable about the vehicles he’s selling and always dealt with us while using a genuine, responsive and friendly approach. We will certainly be back to work with Dave in the future! More

Amazing customer service all around. This was my 1st experience and it definitely will not be my last. Made it stress free and easy. I will definitely be back when I am ready for another upgrade. Thank experience and it definitely will not be my last. Made it stress free and easy. I will definitely be back when I am ready for another upgrade. Thank you so much for going above and beyond my expectations. You sir, got my business and my recommendations. More

His service was Top Notch Customer ServiceHe was His service was Top Notch Customer Service He was Professional and Knowledgeable with the different parts if the new vehicle He made everything see His service was Top Notch Customer Service He was Professional and Knowledgeable with the different parts if the new vehicle He made everything seems easy. More