Lithia Chrysler Dodge Jeep Ram FIAT of South Anchorage

Terrible service. Had an 8:30 a.m. online appointment, but it was never checked or acknowledged. No updates, no communication. Called the service department four times Had an 8:30 a.m. online appointment, but it was never checked or acknowledged. No updates, no communication. Called the service department four times—no answer. Left a voicemail and still no call back after 90 minutes. They never even started the service. Completely unacceptable. More

Dragon and Mark were great to work with! Car buying can be difficult, but they made it pretty quick and easy:) Car buying can be difficult, but they made it pretty quick and easy:) More

I can’t say enough about the team at Lithia. They all took care of me and put me and my family in exactly what we wanted. Our salesman David Franco even ran to his house and got me a diaper and They all took care of me and put me and my family in exactly what we wanted. Our salesman David Franco even ran to his house and got me a diaper and wipes for my three year old!!! Now that’s customer service!!! Thank you all! More

Great service. Shaun was awesome. Answered all my questioned thoroughly. Great deal on our vehicle. Shaun was awesome. Answered all my questioned thoroughly. Great deal on our vehicle. More

Drago is amazing. Patient, knowledgeable and has great follow through. I had some set backs in the new truck and he has kept up with me every step of the way, even at Patient, knowledgeable and has great follow through. I had some set backs in the new truck and he has kept up with me every step of the way, even at 10pm! More

We have had a continually degrading quality of service from this dealer and Lithia in general. Starting around 2016 this dealer provided and offered good prices and reasonable service and service times, from this dealer and Lithia in general. Starting around 2016 this dealer provided and offered good prices and reasonable service and service times, but a few years later it began to decline starting with longer and longer maintenance times and general quality declines. It took 3 years for them to discover the smell of antifreeze was a radiator leak that required constant top-off of fluid. After they replaced said radiator several components were not put back and reattached correctly. After photoing and reattaching most things myself, the only recourse with Service was was “oh yes, that technician was fired shortly after they worked on your car”. They didn’t even offer to review the current status of the vehicle. Fast forward to now. My wife and I have called the dealership multiple times in the past couple weeks and left messages and received no return calls. I even got through to Parts who was confused as to “yes Service is working today” and they forwarded me to the same dead end phone message. Also the operator wouldn’t answer. I resorted to texting the Apple Maps message contact who stated they would look into and contact service to call me for an appointment. Still sitting here typing this review waiting for a call back. The dealership has basically become not worth my time and effort. Pretty said that their Service dept will kill future sales. SAD… More

Very helpful sales staff. They were able to help me get into the vehicle I wanted quick and easy. They were able to help me get into the vehicle I wanted quick and easy. More

Evan Griffin was the person who helped me find the car I have today! He was a very kind and nice person! Evan really did an above and beyond service! Was great with any questions I had and just took the tim have today! He was a very kind and nice person! Evan really did an above and beyond service! Was great with any questions I had and just took the time to hear exactly what I wanted! I am so pleased with my new car! More

great service, completed in one day as stated. had an issues with billing but they fixed on the spot. had an issues with billing but they fixed on the spot. More

Donovan Evan and Mark are great sales and finance. Service needs to do better by initiating calls to give progress updates even if its we haven't received the parts currently there is a backlog of thi Service needs to do better by initiating calls to give progress updates even if its we haven't received the parts currently there is a backlog of this part nationwide or something like that. More