Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lithia Chrysler Dodge Jeep Ram FIAT of Spokane
Spokane, WA
1,378 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,378 reviews
February 24, 2021
I will never go back. I bought lifetime oil changes went in for my first. 3 1/2 hour oil change cause they didn’t have the stuff for my car. Made an appointment for my next oil changed. Asked them to mak in for my first. 3 1/2 hour oil change cause they didn’t have the stuff for my car. Made an appointment for my next oil changed. Asked them to make sure that had what they needed for my car when I came in. I explained what happened last time. They said they would have it. Went in and asked them to make sure they had the parts before they started on my car. Came out 15 mins later and said they didn’t have the parts. I asked for my car back and left. Incompetence or just lazy? I’ll let the next person that reads this decide. Joe More
by joe.smith1
Verified CustomerEmployees Worked With
Jordan Groff
February 24, 2021
Courteous and friendly sales department. The service department is another story. Not helpful, the service manager won’t return calls or speak with you on the phone even when he is available. If you buy department is another story. Not helpful, the service manager won’t return calls or speak with you on the phone even when he is available. If you buy a none Chrysler product get the extended warranty to get work done elsewhere. More
by Mereinoehl
Employees Worked With
James Traphagan, Josh Charbonneau, Jordan Groff
February 23, 2021
Had my daughters 2016 Dodge Dart thermostat replaced under warranty. Took the car home and noticed a week later that it was leaking radiator fluid. It never had a hose leak prior to the thermostat repai under warranty. Took the car home and noticed a week later that it was leaking radiator fluid. It never had a hose leak prior to the thermostat repair. Scheduled it for service and took it in. Got a call midday that it had a bad upper radiator hose, but that it was not covered. Went in and talked to the service advisor and said it wasn’t a broken hose it just leaks and we won’t cover it. I explained that it didn’t have a hose leak until the thermostat was replaced and the service tech must have damaged the hose fixing the thermostat he kinda went silent and said they wouldn’t fix it without charging me. Asked for the service manager and was told he wasn’t there would be back in a week. Asked for someone in charge and was told there was no one. Asked for service managers card and I got the assistant service managers business card. They damaged a hose fixing the thermostat and wanted me to pay. I had the car serviced two weeks prior and it never leaked. Very disappointed and will not recommend them to anyone. More
by GLENNRSCHMIDT
Employees Worked With
Jordan Groff
February 23, 2021
Always very friendly and courteous on arrival… my wait time is always less than what they tell me… when in need for another vehicle… Will definitely keep in mind. time is always less than what they tell me… when in need for another vehicle… Will definitely keep in mind. More
by Bito_ybarra
Employees Worked With
Matt?, Julie Winkler
February 23, 2021
Christos is a great salesman who pays attention to every detail of the personal needs of his customers. He left no stone unturned in getting us exactly what we wanted for just the right price. We are very p detail of the personal needs of his customers. He left no stone unturned in getting us exactly what we wanted for just the right price. We are very pleased with the service from Jon in financing our vehicle getting us a great interest rate. More
by CHEERYHIGGINS
Employees Worked With
Jon Stewart, Christos Dogas
February 23, 2021
Thank you Joe and Sarah for helping me out with the Camry. It was an easy meeting and the car was at my house within a few hours. No one was pushy at all. I enjoyed the ethical approach. Thank you! I h Camry. It was an easy meeting and the car was at my house within a few hours. No one was pushy at all. I enjoyed the ethical approach. Thank you! I hope we work together in the future when I need another vehicle. More
by H Driving LLC
Employees Worked With
Jon Stewart, Joe George, Sarah Howard
February 23, 2021
I have purchased many vehicles in my life. This was as pleasant of an experience as I have ever had. Jennifer Hawk is hands-down the best sales person I have ever had. I am new to the area and plan to mak pleasant of an experience as I have ever had. Jennifer Hawk is hands-down the best sales person I have ever had. I am new to the area and plan to make this my one stop shop for my vehicles. More
by DONNIE.ELY
Employees Worked With
Scott Brewer, Josh Charbonneau, Jennifer Hawk
February 20, 2021
Always beyond helpful and lovely in every way! Thank you so much. Always fulfilled and pleased with great experience from sales to service. The one and only place to choose to go! so much. Always fulfilled and pleased with great experience from sales to service. The one and only place to choose to go! More
by DESTINYMASSEY
Employees Worked With
John Berger
February 20, 2021
Scott and Greg went the extra mile to find me the truck I was looking for. In and out of the transaction quickly and professionally. was looking for. In and out of the transaction quickly and professionally. More
by JEFFREY.BOND54
Employees Worked With
Scott Brewer, Josh Charbonneau, Greg Tiemann
February 19, 2021
couldn't have asked for better service, everyone was extremely friendly and ready to do what they needed to to get us into a new car. extremely friendly and ready to do what they needed to to get us into a new car. More
by TRISTENBANNING24
Employees Worked With
gabe and rich , James Traphagan
