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Lithia Chrysler Dodge Jeep Ram FIAT of Spokane
Spokane, WA
1,378 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,378 reviews
December 11, 2020
As always, I am extremely pleased with the professionalism and courtesy the service staff exhibits in dealing with servicing my Dodge RAM. Because of this experience I will continue to use the professionalism and courtesy the service staff exhibits in dealing with servicing my Dodge RAM. Because of this experience I will continue to use them for all my service needs. More
by GFriestad
Verified CustomerEmployees Worked With
James Traphagan
December 11, 2020
Took almost two hours. I was first in line for a 7 am appointment to have just 1 new tire put on. On top of that they didn't even put the spare tire back in its place. appointment to have just 1 new tire put on. On top of that they didn't even put the spare tire back in its place. More
by Debi
Employees Worked With
Nicolas Galletti, Julie Winkler
December 10, 2020
They made the process very easy and quick. I knew what I wanted, and they helped me get it at a price that was very reasonable. wanted, and they helped me get it at a price that was very reasonable. More
by JOEYH0306
Employees Worked With
Rob Croswhite, Chris DeJulia, John Berger, Jon Stewart, Christos Dogas, Zachary Pyatt, James Traphagan, Scott Brewer, Joe George, Justin Stanger
December 10, 2020
My tires were not rotated as requested during this service visit. Was told the tires still looked like new and didn't need to be rotated. It had been approximately 5,000 since last service and rotatio service visit. Was told the tires still looked like new and didn't need to be rotated. It had been approximately 5,000 since last service and rotation, so tires should have been rotated regardless of visual appearance. I paid up front for this service when I purchased the vehicle. It is now clear that I overpaid for this service and the dealership is not upholding their end of the contract. More
by pds3002
Employees Worked With
Matt Cunningham
December 09, 2020
Very personable employees. Customer service was great and they made sure I was informed every step of the process. I will be sure to schedule my next service with Lithia in the future. they made sure I was informed every step of the process. I will be sure to schedule my next service with Lithia in the future. More
by mpayne343
Employees Worked With
Nicolas Galletti, Julie Winkler
December 09, 2020
I called to ask a question about changing my oil and the lady talking with me said I should come in soon. My schedule isn’t wide open so she put me in the next day rather than waiting another full week. I lady talking with me said I should come in soon. My schedule isn’t wide open so she put me in the next day rather than waiting another full week. I was greeted very courteously even though I arrived a little earlier than my appointment. The gentleman quickly entered everything into the computer and then asked if I wanted to wait while the work was done. He directed me to the showroom where there was seating within the guidelines of COVID-19. I was surprised how quickly he came to get me as the car was done. I didn’t need to talk to anyone other than him so I left. I would refer anyone to this dealership with the kind of service I received. More
by Hodgsonkris
Employees Worked With
Nicolas Galletti, Julie Winkler
December 09, 2020
Love My Jeep!!! This was My first car salesman experience in 15 years and I was pleasantly surprised. Greg was honest and east to work with and even went the extra mile to fix an issue and deliver it to me t in 15 years and I was pleasantly surprised. Greg was honest and east to work with and even went the extra mile to fix an issue and deliver it to me the next day. Now with my first service complete I am just as satisfied with Lithia’s service team. More
by FAERIEMAMA25
Employees Worked With
Dont know the name
December 08, 2020
GREAT SERVICE AS ALWAYS FROM SALES TO SERVICE TO PARTS THEY ALL DO A GREAT JOB ! KEEP ALL THE GOOD WORK AND FRIENLY SMILES AND GREETINGS THEY ALL DO A GREAT JOB ! KEEP ALL THE GOOD WORK AND FRIENLY SMILES AND GREETINGS More
by ROBERTLJOHNSON
Employees Worked With
Chris DeJulia, Nicolas Galletti, Julie Winkler
December 03, 2020
I came to the dealership ready to buy a car, after much research and talking to Hunter who gave exemplary service over the phone. He provided prompt assistance, info and details to help me decide a five h research and talking to Hunter who gave exemplary service over the phone. He provided prompt assistance, info and details to help me decide a five hour drive was going to be worth my while. He was not available the day I arrived, and unfortunately I ended up with Greg Tiemann. From the onset the experience was subpar. He was not impressed to be helping two girls car shopping, offered zero info on the vehicle (but plenty about his toys and how the man with the most wins, how great his Chevy Silverado is, how he used to make $40K a month selling yachts and only does this job because he did not like being a manager, how armed his house is, and so on). He also spoke quite dismissively and poorly of his coworker Hunter, who over the phone had been much more helpful than Greg the whole day. I test drove two near-identical used Gladiator Sports. Greg offered no info on the vehicles, never provided the requested inspection report, and was pretty demeaning about any question I had. Negotiations did not go much better, and with every trip to the manager his attitude got worse - then downright rude. It was apparent that this guy did not deserve my dollars, and left. Had he at least pretended to do his job, tried to make this a good experience, and at least kept his darn mask on, he might have earned a deal that I had been ready to make. On the way home Hunter called from his day off to recommend a salesperson (Joe) to meet up with, unaware of what had happened. I told him I'd already left, after my experience with Greg. he was profusely apologetic, and I assured him it was not his fault. To top things off, when I looked up both vehicles after I got home, I saw that the dealership had increased the price of both trucks by $1000! I don't think I need to moralize about that move here, it speaks for itself and leaves me extremely disappointed with this dealership. More
by jrjetjock
Employees Worked With
Greg Tiemann
