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Lithia Chrysler Dodge Jeep Ram FIAT of Spokane
Spokane, WA
1,378 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,378 reviews
December 03, 2020
We were able to get an appt for an oil change within a few days of my call. We were greeted immediately upon arrival for service and were on our way within an hour. Great customer service ~ Thank you! few days of my call. We were greeted immediately upon arrival for service and were on our way within an hour. Great customer service ~ Thank you! More
by Linda
Verified CustomerEmployees Worked With
Nicolas Galletti
December 03, 2020
The reason I bought my dodge caravan from lithia is because the have always treated me special! I think they are special! My granddaughter bought her jeep there also. because the have always treated me special! I think they are special! My granddaughter bought her jeep there also. More
by VICKYGOULD
Employees Worked With
Julie Winkler, Scott Brewer
December 02, 2020
Julie is awesome! She should be the service manager! 3 Lithia vehicles. Wish I could only deal with her! You need 4 of her! She wasn’t my advisor, but step in with a smile! Lithia vehicles. Wish I could only deal with her! You need 4 of her! She wasn’t my advisor, but step in with a smile! More
by NONE3
Employees Worked With
Nicolas Galletti, Julie Winkler
December 01, 2020
Dustin was great with all of his knowledge on the Subaru I purchased. I would recommend Dustin in the sales department but not Lithia as a whole. The ball was dropped when an extra part was not ordered for I purchased. I would recommend Dustin in the sales department but not Lithia as a whole. The ball was dropped when an extra part was not ordered for me until I checked on it twice. Waited 3 weeks to get it, once it was finally ordered was in within 3 days. It was installed quickly at the downtown Subaru and I have been happy with it since. My husband has had nothing but issue after issue with the service department at Lithia on his truck. We spent thousands of dollars on repairs needed to have the engine light pop back on a week later. Yes, this will be the 4th time we have to "take it in". More
by Saramae
Employees Worked With
Dustin
December 01, 2020
Great & Fast service. I was able to schedule my appt via email, I dropped it off prior to my appt and they were able to finish my service very quickly. email, I dropped it off prior to my appt and they were able to finish my service very quickly. More
by tracynord71
Employees Worked With
Julie Winkler
December 01, 2020
ZERO OUT IF 5 STARS WORST SERVICE I HAVE EVER received 10/10 would not recommend this dealer under no circumstances! Horrible customer service, horrible warranty process with a vehicle with no even 7,000 10/10 would not recommend this dealer under no circumstances! Horrible customer service, horrible warranty process with a vehicle with no even 7,000 miles on. I’m unsure of this being a dodge issue but in the time I was there, you dealership lost 3 customers that where about to buy new cars. But after they watched a brand new truck get winched onto my flat bed with Dave smith plates on the front of it. They thought quick and hard and then left your lot. Talk about a great business strategy. Never will I buy a new dodge again and especially from your joke of a dealer...I’ll take my cash else where. Coming from the farm and ranch perspective we go through rigs hand over fist and same with my transport company. I will be changing who we do business with in the future and I will be making this overall experience very well known throughout my business partners. Congrats on your newest lost customers and future sales they won’t be taking place. And Julie and your service teams also got a -10 out 100 on their ability to be problem solvers. Never in a million years would I take apart a customer rig and have them pick it up it in an even worse condition than they dropped it off in. More
by T&K Ranch
Employees Worked With
Rob Croswhite, Chris DeJulia, Nicolas Galletti, Julie Winkler, Scott Brewer
November 30, 2020
Hunter needs to lose the e-cig. Especially in front of customers. Additionally, as he got more comfortable his language included swearing. Liked Jennifer Hawk customers. Additionally, as he got more comfortable his language included swearing. Liked Jennifer Hawk More
by SCHMITTBK
Employees Worked With
Hunter - 3, Chris DeJulia, Josh Charbonneau
November 30, 2020
Second Jeep I've bought from lithia. Great service, easy loans, very large selection of vehicle's to choose from. Financing gentleman always go out of there way to work with me. Thank you Kyle Johnson loans, very large selection of vehicle's to choose from. Financing gentleman always go out of there way to work with me. Thank you Kyle Johnson More
by KJWORK
Employees Worked With
Joe George, Josh Charbonneau
November 28, 2020
Thankful for lifetime oil change. Not happy with additional service charges that need to be done. Wasn’t aware of these at point of sale. additional service charges that need to be done. Wasn’t aware of these at point of sale. More
by jdpro
Employees Worked With
John Berger, Julie Winkler
November 27, 2020
Best ever experience at a dealership. Of course this was a straightforward transaction with no games no back and forth by either party. Remember, sometimes the consumer causes their own bad experience by br a straightforward transaction with no games no back and forth by either party. Remember, sometimes the consumer causes their own bad experience by bringing unreasonable expectations to the table. Highly recommend them for your next car purchase. Be nice! More
by RWEAVER
Employees Worked With
Josh Charbonneau
