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Lithia Chrysler Dodge Jeep Ram FIAT of Spokane
Spokane, WA
1,378 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,378 reviews
Verified Customer
November 27, 2020
Good service. Julie got me in next day on a cancellation. Service was done on time.service was completed as expected. Had to type 25 words blah blah blah cancellation. Service was done on time.service was completed as expected. Had to type 25 words blah blah blah More
by CHOPPER934
Employees Worked With
Julie Winkler
November 25, 2020
We came in for a truck. We knew what we were wanting and had called in beforehand and talked to Justin about the availability of the vehicle. He made sure to double check if the vehicle was still in stock b had called in beforehand and talked to Justin about the availability of the vehicle. He made sure to double check if the vehicle was still in stock before we drove from Yakima. They were very nice and went over any questions we had about the vehicle and warranties/coverage. It was a good experience and we would definitely buy another vehicle from them in the future. More
by BELLES.G
Employees Worked With
Justin Stanger, Josh Charbonneau
November 25, 2020
I always come here for my oil changes because they always fully inspect my vehicle for other issues. I never feel like they are being dishonest about the service, & I don’t feel pressured into things that I fully inspect my vehicle for other issues. I never feel like they are being dishonest about the service, & I don’t feel pressured into things that I don’t need. More
by jminor
Employees Worked With
Nicolas Galletti, Julie Winkler
November 25, 2020
I always bring my vehicle there. I got charged for a oil plug. Was told last place I took vehicle must have stripped plug. Well, I only bring my car there. Then was told wear and tear would case plug to str plug. Was told last place I took vehicle must have stripped plug. Well, I only bring my car there. Then was told wear and tear would case plug to strip. So instead of discussing the plug I paid. I did not have time to disput the ten dollar plug. Thought that was not very professional. More
by DIANEFELDKAMP
Employees Worked With
Nicolas Galletti, Julie Winkler
November 25, 2020
Went in for an oil change and they had all the information incorrect in the system I understand mistakes are made but the way they handled it was horrible. I stood there waiting for the person to information incorrect in the system I understand mistakes are made but the way they handled it was horrible. I stood there waiting for the person to check me in I even had the registration so they could get it in the computer correctly. The unprofessionalism I endured was the worst I’ve had in a long time. I will not be returning. They had me sit down and then an hour and a half later I walked up to the counter to see how long it would be and was told the keep was ready. Horrible... they informed me to take a seat and they would have me sign paperwork and they never once came to look for me or tell me they got everything updated. More
by Michell
Employees Worked With
John Berger, Nicolas Galletti
November 24, 2020
Fixed the window of my truck in one visit under expected expense. Polite and efficient service and personnel. Thanks to all the people concerned again. expense. Polite and efficient service and personnel. Thanks to all the people concerned again. More
by Harneymike
Employees Worked With
Nicolas Galletti, Julie Winkler
November 24, 2020
Julie Winkler is the best service person ever they are very lucky to have her there always very sharp at her job she should be the boss there please take care of her very lucky to have her there always very sharp at her job she should be the boss there please take care of her More
by russell.beavercreek
Employees Worked With
Julie Winkler
November 24, 2020
I purchased my Jeep from Lithia, Jeep 7 years ago, brand new. The service and customer care has always been excellent. I wouldn't take it anywhere else. new. The service and customer care has always been excellent. I wouldn't take it anywhere else. More
by susanblair558
Employees Worked With
Julie Winkler
November 24, 2020
My oil change took 2 hours which is ridiculously long when someone is waiting at the dealership. My appointment was at 10:30..At 12:00, they came to ask me if I wanted a $65 air filter. I asked if they w when someone is waiting at the dealership. My appointment was at 10:30..At 12:00, they came to ask me if I wanted a $65 air filter. I asked if they were almost finished. They hadn’t started. When I walked in, three men were at the service desk. One had a mask but under his nose and the other two had NO MASKS AT ALL.! Then a women came in who did wear a mask. No one in the service area seems to be masked nor parts. You, LITHIA are part of the problem. I don’t intend to ever come back. Who do you think you are? More
by Joyce
Employees Worked With
Nicolas Galletti
