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Lithia Chrysler Dodge Jeep Ram FIAT of Spokane
Spokane, WA
1,378 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,378 reviews
September 18, 2020
Excellent communication and follow up. Nice they remember their customers. I did have to return 3 times to have my problem resolved. With better communication the problem was finally resolved. their customers. I did have to return 3 times to have my problem resolved. With better communication the problem was finally resolved. More
by sbaran1
Verified CustomerEmployees Worked With
Anthony
September 18, 2020
Customer service is great although the sales people may not be as knowledgeable as they should. I’m not sure about the service department though because I found that the rubber hose from air cleaner to tur not be as knowledgeable as they should. I’m not sure about the service department though because I found that the rubber hose from air cleaner to turbo hose clamp was loose! More
by KKOLTERMAN
Employees Worked With
Jon Stewart, James Traphagan
September 17, 2020
Justin was nice, kind, patient. He is still new to Jeep, so still time to learn more about the products and models. We are Happy with our Grand Cherokee. Just wished it had a hat to come with it. Jon so still time to learn more about the products and models. We are Happy with our Grand Cherokee. Just wished it had a hat to come with it. Jon did a great job with the finance and the papers. Kudos to both staying late on a Sunday evening while we finished up our purchase. More
by ARRONISOUTSIDE
Employees Worked With
Jon Stewart, Justin Stanger
September 16, 2020
Jennifer Hawk did a outstanding job. Despite the things she was going through she did not let it interfere with her professionalism. We could not be happier. I have bought many cars over the years includ she was going through she did not let it interfere with her professionalism. We could not be happier. I have bought many cars over the years including 4 new motor homes. She is definitely a asset to the dealership. Garry/Cheryl Richards More
by GACH.RICHARDS
Employees Worked With
Jennifer Hawk
September 16, 2020
We had a good visit. We bought what we wanted and it didn’t take too long. Justin was very friendly and helpful. I thought adding pulse braking to the price of the vehicle is a SCAM! You shouldn’t add t didn’t take too long. Justin was very friendly and helpful. I thought adding pulse braking to the price of the vehicle is a SCAM! You shouldn’t add things that customers don’t ask for and then try and charge them for it. Also, you should always honor what your website says for price and what your employees tell you for discounts. The customer should not have to negotiate price because of false advertising. More
by JEN_STEARNS
Employees Worked With
Justin Stanger
September 16, 2020
The young lady that helped me in the service department was very kind and courteous. She even apologized for taking longer than the estimated time they had given me. was very kind and courteous. She even apologized for taking longer than the estimated time they had given me. More
by Aggiepturner
Employees Worked With
Julie Winkler
September 15, 2020
They were great. I appreciated the fast friendly service. They made sure I was informed about my car . They are a mile from my home and couldn't be more convenient. They made sure I was informed about my car . They are a mile from my home and couldn't be more convenient. More
by GCUSICK
Employees Worked With
Julie Winkler
September 15, 2020
Julie is always amazing. Unfortunately, I did not work with her this time, I had to have my car towed to Lithia and was not once impressed with the woman (who never gave me her name). She was rude, hung u with her this time, I had to have my car towed to Lithia and was not once impressed with the woman (who never gave me her name). She was rude, hung up on me, was snobby, and did not seem to like her job. She needs to learn from Julie how to be a better customer service representative! If it weren’t for Julie, I’d have already taken my car somewhere else. That unnamed woman was nothing but rude. More
by Jeep
Employees Worked With
Julie Winkler
September 14, 2020
It was a simple visit, oil change & engine air filter. Even after asking if the brakes were checked and told YES, I get home and discover the Multipoint inspection form is Blank ! so I check the form from Even after asking if the brakes were checked and told YES, I get home and discover the Multipoint inspection form is Blank ! so I check the form from the previous visit and found that the rear disks were getting worn. So how worn are they now? More
by FOSTER.S.J
Employees Worked With
Nathan Hommel
