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Lithia Chrysler Dodge Jeep Ram FIAT of Spokane
Spokane, WA
1,378 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,378 reviews
July 08, 2020
Answered all questions. Was very important to them that they were keeping me in the know as what was going on with the truck. Will return when I need service again. they were keeping me in the know as what was going on with the truck. Will return when I need service again. More
by dragondon99013
Verified CustomerEmployees Worked With
Nicolas Galletti
July 06, 2020
Let me preface this whole review with one thing. It is honestly hit or miss on which person you get on checking in. My luck the first few years of service was amazing but over the last 1-2 years has lack honestly hit or miss on which person you get on checking in. My luck the first few years of service was amazing but over the last 1-2 years has lacked the follow through you once had Most everything was ok. One concern I had was my sensor for a tail light out keeps coming on. I let them know and was told when I picked up the vehicle that all lights were checked and working. I left got in the vehicle and the sensor was still on. I went back in and stayed the light was still on. A service tech noticed me waiting and asked the if everything was ok. I let him know what was up and he stated he was there when lights were checked and all worked. He was very helpful I believe his name was Steve. When I stated the sensor was still coming on to the gentleman that checked me in he asked if I wanted it looked at. I did bring that up at check in and was told at pick up that everything was good. I was not told until I asked that it would need to be looked at again for sensor diagnostics. Long story short i should have been made aware that the sensor was not checked only bulbs. Also this is at least the second time I have had it looked at More
by Leah
Employees Worked With
New service gentleman. Unsure of name, Julie Winkler
July 05, 2020
pretty good first half great but second half had trouble getting parts. got parts and service was good after that. I had to find the part myself, and corp didn't first half great but second half had trouble getting parts. got parts and service was good after that. I had to find the part myself, and corp didn't seem to care about helping me More
by cdhanna733
Employees Worked With
Julie Winkler
July 04, 2020
I took my truck in to do a oil change and tire rotation. When I went to check out they didn't rotate my tires. They asked if I wanted to take it back into the shop and rotate the tires. I said no I was leav When I went to check out they didn't rotate my tires. They asked if I wanted to take it back into the shop and rotate the tires. I said no I was leaving to go on a road trip I would have them rotated at a later date. I got into my truck and drove to Moses Lake. I got out of my truck and notice oil dripping from underneath driver side. Climbed under my truck and the whole underneath was covered with oil. The oil plug was hanging on by half of a thread. The oil barely registered on the dip stick. Called the service department spoke to Todd, explained what happened. He apologized for the service wanted to send me a tow truck. I declined the tow truck and drove it acrossed the street to get a 2nd oil change for the day and a truck wash. I was told to save my receipts and would be reimbursed. Mark called me back and said at my earliest convenience to drop off my truck for a complimentary detailing inside and outside. More
by AK_SINBAD
Employees Worked With
Mark, Todd
July 04, 2020
It was the easiest car purchase I’ve ever made, even though I am almost 300 miles away from the dealership. Celina was great to work with and answered all my questions-even on her days off. though I am almost 300 miles away from the dealership. Celina was great to work with and answered all my questions-even on her days off. More
by MATT K.
Employees Worked With
Celina Eklund, Josh Charbonneau
July 03, 2020
A+++ customer service!!! Got a sweet loaner vehicle to boot! Rep Jordan is the man...highly recommend this dealership. Do not go to the other dealership in Spokane. boot! Rep Jordan is the man...highly recommend this dealership. Do not go to the other dealership in Spokane. More
by chefaldev
Employees Worked With
Jordan Groff
July 03, 2020
Happy 4th weekend all Just wanted to say that we were Happy 4th weekend all Just wanted to say that we were extremely pleased with our experience buying from Lithia....to be more specific, John you we Happy 4th weekend all Just wanted to say that we were extremely pleased with our experience buying from Lithia....to be more specific, John you were great to deal with....you get 5 stars for customer service...!!! More
by David
Employees Worked With
John Berger
July 03, 2020
1st service on our used at that we bought from them Quick and efficient is all there is to say. Very clean and a nice place to wait while out service was done. Everyone was wearing a mask so we felt q Quick and efficient is all there is to say. Very clean and a nice place to wait while out service was done. Everyone was wearing a mask so we felt quite safe.It More
by CLARE_MAR
Employees Worked With
Do not know names
July 02, 2020
Fast service and incredibly friendly. Really impresswd by the level of communication. There was never a doubt about what stage in the repair my car was at, or what still had to be done. the level of communication. There was never a doubt about what stage in the repair my car was at, or what still had to be done. More
by SMITHY83
Employees Worked With
Unknown
