Lithia Chrysler Dodge Jeep Ram FIAT of Spokane

Lady I talked to the phone didn't know if they could reset the TPMS or not and didn't seem willing to check with anyone. Tech apparently didn't know either because it wasn't reset. Oil change was fine b reset the TPMS or not and didn't seem willing to check with anyone. Tech apparently didn't know either because it wasn't reset. Oil change was fine but won't go back for anything but basic oil change. More

Our family has purchased vehicles from several dealerships in town. Our purchase with Lithia was easily the most negative car buying experience we've had. The salesperson was hard to get informati dealerships in town. Our purchase with Lithia was easily the most negative car buying experience we've had. The salesperson was hard to get information from. We would ask yes/no questions and would get very vague responses, the kind that imply a lot but promise little. We would have to ask the same question repeatedly, and the salesperson became visibly irritated and we would say even confrontational with us. Certainly not the kind of response that inspires confidence and trust. We had hesitations but really wanted the car. The financier (who did good work and got us a rate we were pleased with) also was visibly irritated and impatient when we wanted to take the time to actually read, and ask questions, about the paperwork we were signing. After paperwork was signed, it was revealed to us that the car only had one of the electronic keys needed to start it. When I asked if we would be getting a backup, the salesperson implied everything would be fine, but wouldn't say it outright. When we asked for a yes/no answer for our yes/no question, the salesperson became visibly angry and still refused to give a yes or no. We actually left the lot that day not knowing if we would get a second key. In fairness, the dealership did later provide a key and fob to us at no cost, but it was something we felt we had to fight for. The overall experience made us feel like the staff at the dealership were more interested in getting our money and getting us out the door than they were with helping us make a good decision and taking care of our needs. Interesting postscript...weeks later the dealership called us because there was a discrepancy between the mileage on the contract and the car's actual mileage. No reason to think this was anything other than a clerical error, but still upsetting to find out the mileage we were looking at when we signed papers was less than the actual mileage. The person we spoke to was not apologetic or understanding, and when we expressed confusion and hesitation, we were told, and I quote, "I don't have time to argue with you." We were also expected to drive to the dealership that day and sign off on the discrepancy. We are busy people and live 45 minutes away, so that is a pretty significant request for an error that is not ours. The dealership did agree to send someone to us with paperwork, but again we felt it was something we had to fight for. It’s not that anything that happened to us during the process was terribly egregious. There are always hiccups when buying used cars. What stood out to us was the way we were treated when those hiccups occurred. We did not like the way we were treated at Lithia. With exception to the service department, the gal who assisted with getting the key programmed. And the service manager who discovered the milage discrepancy. We found it to be out of line with what we have experienced at other dealers in town, and are looking forward to taking our business elsewhere. More

Teach your folks how to wear masks I was at the dealership twice in a week and Chris my service rep was never wearing a mask. Another male service rep had his mask covering his chin and I was at the dealership twice in a week and Chris my service rep was never wearing a mask. Another male service rep had his mask covering his chin and referred to the COVID-19 situation as the "beer virus". Not funny. I sat in the waiting room for about 2 hours all together and would guess 1/3 of your employees were wearing masks and at least half of those were not wearing them properly, covering only their mouth or chin. I watched a salesperson actually REMOVE her mask all together when greeting customers walking in the door. The top moment was the fellow walking around cleaning and wiping down everything under the guise of sanitizing that wasn't wearing a mask AT ALL. Defeated the whole purpose of sanitizing, especially with his smoker's cough that he mentioned to me. Get it together. More