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Lithia Chrysler Dodge Jeep Ram FIAT of Spokane
Spokane, WA
1,378 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 24, 2020
Everybody at the dealership was very friendly. Serina did a wonderful job of going back-and-forth as quickly as possible with us. Our finance person took great care without making the process drag on. did a wonderful job of going back-and-forth as quickly as possible with us. Our finance person took great care without making the process drag on. More
by MATT.MAYFIELD
Verified CustomerEmployees Worked With
Celina Eklund, Josh Charbonneau
June 24, 2020
Ann George, service representative provided top notch service and assistance in solving the problem. She listens to the car problems I described and ensured the right technician is aware of my concerns a service and assistance in solving the problem. She listens to the car problems I described and ensured the right technician is aware of my concerns and assigned to resolve thd issue. More
by spryossimatos
Employees Worked With
Ann George
June 24, 2020
Treated nice, but taken for a ride. Went in to get a replacement key programmed. I went in with only one fully functional 6 button key fob, 2 6 button fobs programmed to ignition only, two brand new 6 replacement key programmed. I went in with only one fully functional 6 button key fob, 2 6 button fobs programmed to ignition only, two brand new 6 button fobs, and one 3 button fob programmed to ignition only. I left with my original 6 button fob still working, the one 3 button fob still only programmed to ignition, the two 6 button fobs are now unprogrammed from the ignition and now told that they can't be programmed to the ignition, and the 2 brand new 6 button key fobs were untouched. I was told they were not programmable to my vehicle. However without being cut you cant insert them and program them to ignition, let alone the keyless entry. When asked was told they didn't need to cut them to program them. Checked with dodge and this is not entirely true. These two new keys were specifically ordered using frequency code on back of original working key fob.So they they charged me to unprogram my working keys and program only one key that still only works in doors and ignition. I already had that. I could have just stayed home and saved 2 hours and $78. I asked at that point that I would like to buy a replacement 6 button key fob from them. Was told they were no longer available from the dealer. I ask then what is a car owner to do? Was told nothing and that this is just how it is. I guess your supposed to just buy a new car if you want a vehicle with 2 working keyless entry key fobs. Hence my taken for a ride! More
by flatcapper
Employees Worked With
Julie Winkler
June 24, 2020
Appointment made, service done in a timely manner. Waited for service to be completed. Good customer service. Will return when needed. Will be looking for new truck end of 2020. for service to be completed. Good customer service. Will return when needed. Will be looking for new truck end of 2020. More
by GARY.BURTON
Employees Worked With
Nicolas Galletti, Julie Winkler
June 24, 2020
Great service,easy to schedule appointment,in and out same day. I will recommend this dealership to my friends and family. Fixed right the first time. same day. I will recommend this dealership to my friends and family. Fixed right the first time. More
by GETADDRESS
Employees Worked With
Nicolas Galletti
June 24, 2020
Great service!! We were treated Very well. Both in service and sales and are now loyal customers. We like the honesty and cheery employees. The building was exceptionally clean. service and sales and are now loyal customers. We like the honesty and cheery employees. The building was exceptionally clean. More
by FCHEYNEY_4
Employees Worked With
Rob Croswhite, Jon Stewart, Nicolas Galletti, James Traphagan, Julie Winkler, Scott Brewer, Joe George, Josh Charbonneau
June 23, 2020
The dealership had made a minor over site on a repair over two years ago. I admittedly neglected to bring it to their attention at that time. When I brought it to their attention, two years later, they i over two years ago. I admittedly neglected to bring it to their attention at that time. When I brought it to their attention, two years later, they immediately fixed the problem at no cost to me. That is outstanding customer service! I will be a repeat customer. More
by Tiffhervol
Employees Worked With
Chris DeJulia, Nicolas Galletti, Julie Winkler
June 22, 2020
Only game in town for Jeep warranty arrive. However, our advisor, Chris was not very communicative. He told us 1-1-1/2 hours and after 1 1/2 hours we hadn’t heard from him. So we checked on the progress. Pa advisor, Chris was not very communicative. He told us 1-1-1/2 hours and after 1 1/2 hours we hadn’t heard from him. So we checked on the progress. Paperwork and keys were in his desk but he wasn’t there. Another advisor, Jordan started the paperwork and then Chris came back. Needed up being about 2 hours. Just communicate with the customers! More
by David R
Employees Worked With
Chris, Jordan in service.
