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Lithia Chrysler Dodge Jeep Ram FIAT of Spokane
Spokane, WA
1,380 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,380 Reviews of Lithia Chrysler Dodge Jeep Ram FIAT of Spokane
January 18, 2021
I brought my car in Monday for a scheduled oil change. When I left the dealership I heard a rattling in my engine. I called the next day, Tuesday, to ask about bringing my car in to have the rattling look When I left the dealership I heard a rattling in my engine. I called the next day, Tuesday, to ask about bringing my car in to have the rattling looked at. The girl from the service department seemed clueless and when I asked about getting a loaner while my car was being looked at, she immediately transferred me to somebody else without saying anything. I left a message with that person but never received a call back. Thursday I called the dealership again to ask about dropping my car off and getting a loaner. The woman on the phone said that I would need to pay a $35 fee for the loaner. I explained to her that the issue was caused during an oil change on Monday and that my car was still fully under warranty and I shouldn’t need to pay for a loner. She said that I would still need to pay the $35 fee and I immediately asked to speak with a supervisor. I again left a voicemail with the supervisor and hung up and called the dealership and asked to speak with the service manager. The service manager was able to get me an appointment the next morning and secure a loaner vehicle without a fee. The issue with the rattling was caused by the splash plate not being bolted back down after the oil change on Monday. I was an aircraft mechanic for four years and I’m not sure how a main plate doesn’t get bolted back down. I should not of had to call 4+ times and speak with a manager before being able to get an appointment set up. This issue took several hours out of my day, time off of work, and stress not knowing why my engine was rattling so loudly all from a basic service that I paid for. I’d like an oil change credited to my account to make up for this. The customer service I had was horrible other than the service manager who is able to quickly and efficiently able to get an appointment and loaner set up for me. More
by Dtav
Verified CustomerEmployees Worked With
Julie Winkler
January 16, 2021
Jennifer was professional, thorough and knowledgeable. I am completely satisfied with my buying experience. I got the vehicle I wanted at I price wanted. Perfect! am completely satisfied with my buying experience. I got the vehicle I wanted at I price wanted. Perfect! More
by castoldi292
Employees Worked With
Jennifer
January 15, 2021
Great price on my Ram. Everything was done in a timely manner with friendliness and professionalism. Our salesman Justin Kim was very friendly and helpful. manner with friendliness and professionalism. Our salesman Justin Kim was very friendly and helpful. More
by MARTYKOLKMAN
Employees Worked With
Justin Kim, Josh Charbonneau
January 15, 2021
Top notch customer service. Labor / service charges were a bit surprising but all in all a good experience. I will use this dealership again for any specialty auto work I may need for my vehicles. a bit surprising but all in all a good experience. I will use this dealership again for any specialty auto work I may need for my vehicles. More
by GREG_CARLA94
Employees Worked With
Julie Winkler
January 14, 2021
I like the sale lady Sarah Howard for the help. And professionals. She also returned phone calls. I also like the pickup. The people there also great help professionals. She also returned phone calls. I also like the pickup. The people there also great help More
by GODDAVSAN
Employees Worked With
Josh Charbonneau
January 14, 2021
Handled both my recalls in the same day. Reached out to James in sales as I have history with him and he set everything up. Researched my remote start kit that is oddly discontinued but took every step he James in sales as I have history with him and he set everything up. Researched my remote start kit that is oddly discontinued but took every step he could to locate one. All in all great experience More
by Xvinyardx
Employees Worked With
Nicolas Galletti, James Traphagan, Julie Winkler
January 12, 2021
Excellent customer service! Top notch! About 2 years ago, I had a bad customer service experience at the same dealership. I stopped using this dealer because of this past interaction. I was pleasantly surpri I had a bad customer service experience at the same dealership. I stopped using this dealer because of this past interaction. I was pleasantly surprised by the interactions I received this week by the customer service representatives I met. They were very kind and helpful. More
by GREG_CARLA94
Employees Worked With
Julie Winkler
January 12, 2021
Zach did a great job. Took the time to show us the 2 Jeep’s that we were interested in. We loved the no pressure environment and are very happy with our new purchase. We will be back! Jeep’s that we were interested in. We loved the no pressure environment and are very happy with our new purchase. We will be back! More
by DAVISKRIS20
Employees Worked With
Jon Stewart, Zachary Pyatt
