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Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

Eugene, OR

3.8
2,352 Reviews
Call Dealership (541) 225-5431
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2121 Martin Luther King Jr. Blvd

Eugene, OR

97401

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2,352 Reviews of Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

June 26, 2023

I trust this service department and feel they do a very good job. I just wish we could mashes appointments. It takes a big chunk of my day off to have my oil changed. Other than that I'm very happy wit More

by DUCBOY58
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service desk
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Jun 27, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Sam Barnard, Service Manager

June 25, 2023

The dealer did a good job of taking care of my truck repair. The service department was friendly. More

by Roger
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Justin Leighton
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Jun 26, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Lithia Chrysler Jeep Dodge of Eugene, we value our customers and we look forward to seeing you down the road. Sincerely, Sam Barnard, Service Manager

June 25, 2023

The service rep was very Profesional and addressed all the issues with my dodge ram More

by richardcyrus
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bobby
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Jun 26, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Sam Barnard, Service Manager

June 25, 2023

Straightforward. Trustworthy. Good deal and great car. Salesman Royce was great to work with. Thanks. More

by MARKIMARIE2
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Robert Monia
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Jun 26, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Lithia Chrysler Jeep Dodge of Eugene. Please feel free to contact us if you have any questions on your new purchase. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

June 24, 2023

Efficient, courteous, professional, informative, their service was prompt and they did what they said they would do. More

by JBOWLING232
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James McLean, Dakota Griesel
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Jun 26, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Sam Barnard, Service Manager

June 24, 2023

Took my jeep in 3 times, problem never fixed. Spent 3000 to get it fixed. More

by gogreen1130
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Seth
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Jun 27, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact me at your convenience. Sincerely, Sam Barnard, Service Manager

Jul 01, 2023 -

gogreen1130 responded

Hi Sam, I had my 07 Wrangler towed to your facility. i was told that they would have to work it in since it was a tow in. i understood that. 2 weeks later Seth Coffin the service writer, called my wife & she told him to fix everything that was wrong. 6,400 dollars later i took it home, halfway back to springfield the check engine light came on. i called Seth and he said to bring it back, again they said it was fixed. NOT! next day light back on. went back, hooked it to computer & they said evap sensor NOT! it was cat converter plugged. tired of games took it to different shop. repaired in one trip. haven't been back to shop. maybe should have gone there first!

June 24, 2023

Prompt response to my requests, easy to communicate and great response time for sudden changes More

by JARMAYES85
Recommend Dealer
Yes
Employees Worked With
Service department: Jake and Billy
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Jun 26, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Lithia Chrysler Jeep Dodge of Eugene, we value our customers and we look forward to seeing you on your next visit. Sincerely, Sam Barnard, Service Manager

June 24, 2023

Friendly, efficient people. Would recommend Lithia to others for quality service. Sold my car Saturday. More

by litecloud
Recommend Dealer
Yes
Employees Worked With
Marlie
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Jun 26, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Robert Bennett | General Manager

June 24, 2023

Never returned my call with an answer about if they had the parts to do the 60k service for my Fiat 124 Abarth. They said they could do it @ the same time as my oil change. I do not want to make multiple t More

by Margarette Deschwipple
Recommend Dealer
No
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Jun 27, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Margarette, we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Sam Barnard, Service Manager

June 23, 2023

I prefer to buy from Lithia dealerships. I feel I have enough history with Lithia that they treat me as a prefered customer. More

by globefarming
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Seth Cofin
Report | Print
Jun 26, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Robert Bennett | General Manager

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