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Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

Eugene, OR

3.9
2,351 Reviews
Call Dealership (541) 225-5431
View Awards

2121 Martin Luther King Jr. Blvd

Eugene, OR

97401

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2,351 Reviews of Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

April 17, 2023

Great staff. Rodrigo our salesmen went above and beyond what we expected. Fantastic guy!! Would recommend friends to him. More

by CAROLYNHALLIBURTON5
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rodrigo salesman 5 stars, Devin Pratt
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Apr 18, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Rodrigo went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

April 16, 2023

Good service nice to have vehicle needs tracked. Getting coupons a nice bonus. Will go again More

by MSTERN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Apr 17, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Lithia Chrysler Jeep Dodge of Eugene, we value our customers and we look forward to seeing you down the road. Sincerely, Sam Barnard, Service Manager

April 16, 2023

Worked with me to my car service was worried it was gonna be pricey, turns out just needed key More

by PAULROBERTS89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth
Report | Print
Apr 17, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Sam Barnard, Service Manager

April 16, 2023

Easy in and out for service. Good people to work with. Will definitely recommend to friends More

by ANGELICA.FRUIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Pratt, Dakota Griesel
Report | Print
Apr 17, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Lithia Chrysler Jeep Dodge of Eugene, we value our customers and we look forward to seeing you on your next visit. Sincerely, Sam Barnard, Service Manager

April 16, 2023

A trim piece below a seat was damaged during the time in the shop. No ownership or reconciliation of issue. More

by BP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Apr 18, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for taking the time to share your recent experience at Lithia Chrysler Jeep Dodge of Eugene. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Sam Barnard, Service Manager

April 16, 2023

I was serviced in time and the work was excellent as it always it each time More

by Dpfrimmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Pinz
Report | Print
Apr 17, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Sam Barnard, Service Manager

April 16, 2023

Waiting for door seals for over a month left message did not get a reply More

by NONE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know any of these people
Report | Print
Apr 18, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

April 15, 2023

Did not do what I asked for. I paid a lot of money though. Issue still not fixed. I will never ask for service from you again for my other vehicles. Or have anyone go here for se More

by NICKELBERRYPIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t recognize any of these
Report | Print
Apr 18, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Sam Barnard, Service Manager

April 15, 2023

They diagnosed the problem an said it was fixed. It was not. I paid 4,000 dollars to get this fixed through Lithia but it was not fixed an I was told I’ll have to pay another 6,500 to get it fixed!! More

by Justin Riley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not in pictures
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Apr 18, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Justin, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Lithia Chrysler Jeep Dodge of Eugene does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Sam Barnard, Service Manager

April 15, 2023

Great experience, easy transaction Sure, service was fine even though vehicle was not charged enough to test drive. More

by CALISE0126@COMCAST.NET
Recommend Dealer
Yes
Employees Worked With
Dylon and his crew
Report | Print
Apr 17, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

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