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Lithia Chrysler Dodge Jeep Ram Fiat of Eugene - Service Center

Eugene, OR

4.0
1,514 Reviews

1,514 Reviews of Lithia Chrysler Dodge Jeep Ram Fiat of Eugene - Service Center

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September 02, 2023

I spent $19+k in services that I feel I did not get. I have been tipped off, called 3 times and haven’t gotten a call back. More

by thesirchristian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Sep 07, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact us so we can discuss details of your time with us.

Helpful
September 02, 2023

I always get taken good care of when I go in for an oil change. More

by Amethyst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy
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Sep 05, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Sam Barnard, Service Manager

Helpful
September 01, 2023

Having problems with the air-conditioned unit wish they were able to help recently widowed More

by Wesley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James McLean
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Griesel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dane Paddock , Devin Pratt,
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Sep 07, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Sam Barnard, Service Manager

Helpful
August 31, 2023

Service department was great and most helpful , thank to a great service manager ,would definitely use again More

by brian_jackie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
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Sep 01, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Lithia Chrysler Jeep Dodge of Eugene, we value our customers and we look forward to seeing you down the road. Sincerely, Sam Barnard, Service Manager

Helpful
August 31, 2023

Very friendly and helpful staff! Very clean and nice dealership with great inventory and prices More

by JEFRAM941
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guy Germann
5.0
This rating includes all reviews, with more weight given to recent reviews.
James McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Griesel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Sam Barnard, Service Manager

Helpful
August 30, 2023

Keep my truck in tip top shape and take care od all my service needs More

by JCOWLE4.JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Monia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Lithia Chrysler Jeep Dodge of Eugene. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Sam Barnard, Service Manager

Helpful
August 30, 2023

Disappointed it takes 2 hours for oil change. And now my car is smelling like rotten eggs, and I called to talk to someone about it a week ago and no response. Poor customer service More

by ROGPRTY6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
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Sep 01, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Sam Barnard, Service Manager

Helpful
August 27, 2023

Little up set you saw my vehicle then 2 weeks later it doesn't start it says you check my battery too More

by KRISSY215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
They said my battery was dead really dead and you could of warned me what happened to peace of mind
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Aug 29, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Sam Barnard, Service Manager

Helpful
August 26, 2023

Super awesome folks work at this dealership. From the sales force to the service and parts departments. Billy in service will get you taken care of as well as all the other associates. Super awe More

by Meltsboro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy in service
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Aug 28, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

Helpful
August 25, 2023

Communication was horrible throughout the whole process. It took weeks to get a seatbelt in which is a safety hazard. And once they had it in, it took several more weeks before. Someone could put it in. Whi More

by tedwalkup
Recommend Dealer
No
Employees Worked With
That was weeks ago, don't know the guy's name. But it seemed like a failure in the complete service department communication.
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Aug 25, 2023 -

tedwalkup responded

Communication was horrible throughout the whole process. It took weeks to get a seatbelt in which is a safety hazard. And once they had it in, it took several more weeks before. Someone could put it in. Which was an hour-long process as I was told. I made several phone calls and no returns on status throughout the whole process. Even left messages on the service manager's line. And nobody would answer the phone or return my calls. Sometimes for 3 or 4 days.

Aug 29, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Robert Bennett | General Manager

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