Lithia Chrysler Dodge Jeep Ram of Great Falls - Service Center

Very long wait times I bought my car on May 10th from Lithia Dodge in Great Falls. On May 11th I took it back for a knock in the gears and the A/C not working. They finall I bought my car on May 10th from Lithia Dodge in Great Falls. On May 11th I took it back for a knock in the gears and the A/C not working. They finally got me in on June 4th for diagnostic. They told me the A/C needed a new compressor and that they couldn’t duplicate the knocking in the gears. On June 18th they got it in to fix the A/C compressor and advised that they found the knocking in the gears. They said the “gear pack” and struts needed to be replaced. I asked what the cost is to me and they said it would be the $100 warranty deductible for each, I said “no, I brought it back the next day, not months later, these are issues that should have been caught before the car was put on the lot. They also said that the parts would be in at the beginning of July, I called back after the 4th they said the parts would be in middle of July, I called back around July 17th, oh, they won’t be in until August 13th. I called today (14 Aug) and was told the parts did come in, but they couldn’t get it in to fix until Sept 11th. So I waited since May 11th, 3 months, and now I have to wait another month while knowing the parts are there and it’s only a day long process. I guess after they kept a co-workers car for a month, I shouldn’t have expected anything better. More

Recall work done This dealership always goes above and beyond to get the best deal for me and my family's needs. Whenever there is questions or services needed, they a This dealership always goes above and beyond to get the best deal for me and my family's needs. Whenever there is questions or services needed, they are spot on with getting me taken care of ASAP. More

Lack of consideration Had appointment for specific repairs. Told it would take 5 to 6 hours. After waiting for 5 hours we were told that the work could not be done because Had appointment for specific repairs. Told it would take 5 to 6 hours. After waiting for 5 hours we were told that the work could not be done because they did not have the parts. How would you have felt in waiting room for 5 hours? Why didn't they tell us when we arrived? More

Quick service Nolan was great. Fixed my car right up. He knew what it was right away just by talking to me about it. In and out would recommend him to anybody Nolan was great. Fixed my car right up. He knew what it was right away just by talking to me about it. In and out would recommend him to anybody More

Devin and Bobby are exceptional! Devin and Bobby were excellent. They really have the spirit to serve! Bill is the new service manager and he really turned that department around! Devin and Bobby were excellent. They really have the spirit to serve! Bill is the new service manager and he really turned that department around! More

Paid less got more. Used the wash and wax service and got a full detail. Exceeded my expectations and will use this service again in the future. Every experience with t Used the wash and wax service and got a full detail. Exceeded my expectations and will use this service again in the future. Every experience with this dealership has been exceptional. More

I Needed an Oil Change I needed an oil change. This Lithia dealership normally has no appointments shorter than a week out. The service writer I was dealing with knew of a I needed an oil change. This Lithia dealership normally has no appointments shorter than a week out. The service writer I was dealing with knew of a cancellation later in the day and was able to slip me into that slot. In addition, he also was able to make an appointment the following week for my other half's Toyota. I have been critical of this service department before however, this visit was 5 stars. More

Oil change Marnee is great, Matt is Great, Marnee is great, Matt is great Mat is great Matt is great Matt is great Matt is great ok Marnee is great, Matt is Great, Marnee is great, Matt is great Mat is great Matt is great Matt is great Matt is great ok More

Great prompt service on all of our rigs! We appreciate the “Great” service we get. The staff is always pleasant and concerned that we get taken care of. Well done Lithia of Great Falls! We appreciate the “Great” service we get. The staff is always pleasant and concerned that we get taken care of. Well done Lithia of Great Falls! More

Maintenance Experience My vehicle was scheduled and taken care of in a timely matter. All recalls and warranty items were taken care of without a question. Oil change cost My vehicle was scheduled and taken care of in a timely matter. All recalls and warranty items were taken care of without a question. Oil change cost was a little higher than I thought. More