Lithia Chrysler Jeep Dodge RAM of Klamath Falls

Good Staff--Quick and Careful Having lived in other states for years, I'm always impressed when a business can attract and keep a good staff. Lithia Toyota of Klamath Falls does a Having lived in other states for years, I'm always impressed when a business can attract and keep a good staff. Lithia Toyota of Klamath Falls does a very good job of providing excellent service in the process. And, it is far less expensive than many other areas too--i.e. Southern California. More

Free coffee It’s nice to have coffee and a nice area to wait. They have comfortable chairs and a big screen TV. Plus there is Wifi available. It’s nice to have coffee and a nice area to wait. They have comfortable chairs and a big screen TV. Plus there is Wifi available. More

Good Experience I brought in my Prius Prime to reprogram the ICS system, per Toyota recommendation. I waited for the car to be ready. It was done, I hope. I do not n I brought in my Prius Prime to reprogram the ICS system, per Toyota recommendation. I waited for the car to be ready. It was done, I hope. I do not notice any evidence of the job done, but I am sure it was. Dan Arnold was the service advisor and I really appreciate his knowledge and advice. I have been a Lithia customer for over nine years and purchased several cars from them. I bought my Prius Prime over 18 months ago and have only used about 90 gallons of gas (this includes several trips to Grands Pass, and one each to California and Arizona. I was treated very fairly and well, by Lana and Randy, when I bought my Prius Prime. More

BAD CUSTOMER SERVICE On December 29/2018 my husband and I bought a 2017 Dodge Ram from Lithia Dodge of Klamath Falls. We had 2 requests with our trade in, which was also a On December 29/2018 my husband and I bought a 2017 Dodge Ram from Lithia Dodge of Klamath Falls. We had 2 requests with our trade in, which was also a Dodge Ram. We wanted the tool box and the brake controller for towing. They explained because it was a holiday weekend that it wouldn't be until Wednesday, January 2 that they could fulfill our request. My husband decided to pick up his tool box and wait for the tow brake on Wednesday. Our trade in was sold the day after we traded it in,with the brake controller... but this business WITH NO CUSTOMER SERVICE, found it easier to avoid our phone calls, including the GM, then be honest with us or just purchase us a new one. APPARENTLY, they found our persistence annoying and instead of doing the right thing, they went to the customer who had purchased our trade in and took the old brake controller out....OUT MEANS THEY SNIPPED THE WIRES!!!! Today, January 16/2019 we received the brake controller with the snipped wires. We will have to purchase the adapter, I have worked in CUSTOMER SERVICE all my life and can not believe how we have been treated.I want to put the name of our sales person on this review, but she will know this is about her and maybe work a little harder on her customer skills. We will never buy another vehicle from Lithia Dodge again. More

Excellent service Customer Service personnel were excellent and efficient. Service shops work was excellent. All service and warranty issues fully resolved. The wai Customer Service personnel were excellent and efficient. Service shops work was excellent. All service and warranty issues fully resolved. The waiting room and restrooms were clean and in good condition. More

Great service at the Quick Lube center I always get very prompt, courteous and complete service when I take my car in for an oil change. John Nichols is always very friendly and they notic I always get very prompt, courteous and complete service when I take my car in for an oil change. John Nichols is always very friendly and they noticed a problem with my axle, which I was able to get fixed in the Service Department before it caused a major problem with my vehicle. I appreciate the good service! More

Great service. Thanks Great service. Friendly fast and great to deal with. The service manager Matt snipes has built a top notch team and the know to take care of their gue Great service. Friendly fast and great to deal with. The service manager Matt snipes has built a top notch team and the know to take care of their guests. More

great Great service great people. Trust them to not sell me some thing I don't need. Always friendly. Service is fast and done right. John and Albert are th Great service great people. Trust them to not sell me some thing I don't need. Always friendly. Service is fast and done right. John and Albert are the best! More

Sold a truck with Bent frame Unknowingly Warning do not buy a used car from this dealership I was sold a 38k used truck with bent frame and went through ### Caution don’t use dealership they Warning do not buy a used car from this dealership I was sold a 38k used truck with bent frame and went through ### Caution don’t use dealership they do not look over used cars and they will take it advantage of you and overcharge you I traded in a car I purchased new as I needed a truck Tim Boozer needs to be fired if I would not have taken truck to another shop it would have went unnoticed by buyer More

Oil Change and Recall Updates The guys were extremely short handed and they were still able to get my trucks oil changed and the recall updates completed as promised. The Express The guys were extremely short handed and they were still able to get my trucks oil changed and the recall updates completed as promised. The Express Oil Change guys are so great to work with - I just wish there were more help overall and they would open at 7 AM for service - there is always a line waiting at 7:30. More