Lithia Chrysler Jeep Dodge Ram of Wasilla

Lithia was great, all their personnel involved from Matt to the manager were awesome. The whole process only took a few hours and we were headed home with the wife's dream truck, Black Widow! Thanks Lithia! to the manager were awesome. The whole process only took a few hours and we were headed home with the wife's dream truck, Black Widow! Thanks Lithia! More

More staff is needed at the service counter. Getting an oil change is a giant hassle. It says express on the sign, its not! You can't get a hold of them, because they don't answer the phone. Getting an oil change is a giant hassle. It says express on the sign, its not! You can't get a hold of them, because they don't answer the phone. More

This service department is the worst, will not answer or return calls the only way to talk to anyone is you have to show up in person. As far as warranty we own a Canadian vehicle and they will not work on return calls the only way to talk to anyone is you have to show up in person. As far as warranty we own a Canadian vehicle and they will not work on it, I was told that I should not have bought a Canadian vehicle. We have given them chances to treat us right but they have failed again. We will be going to Anchorage Dodge or Lithia BMW from now on. More

Joel was one of the kindest people I’ve ever worked with, car buying experience or not. Zero pressure, answered all my questions, and was super patient. 100% recommend. Cody was also super nice and helpful i car buying experience or not. Zero pressure, answered all my questions, and was super patient. 100% recommend. Cody was also super nice and helpful in walking me through a bit of a confusing working/living location to get everything lined out. Great people and experience. More

My vehicle was having shifting issues, they got the vehicle right in and was out the door in an efficient manner. vehicle right in and was out the door in an efficient manner. More

I was so nervous about buying a car but honestly Cody, Joel and Matt made it such an amazing experience, they helped me every step of the way and made sure I was happy and understood everything Joel and Matt made it such an amazing experience, they helped me every step of the way and made sure I was happy and understood everything More

Absolutely avoid this place. No one in service answered the phone. The only way to get someone on the phone is call sales and pretend you’re gonna buy then make them walk 40ft to No one in service answered the phone. The only way to get someone on the phone is call sales and pretend you’re gonna buy then make them walk 40ft to Service and hand the phone over. They’ve had our pickup for a week and we finally got the text to say we could pick it up. We just drove 30min and we’re told that everyone in the service dept already left for the weekend and we are out of luck until Monday. We actually have jobs and have to get to work and need our vehicle. AVOID THIS PLACE AT ALL COST. More

Stewart was wonderful to work with! He asked what we were looking for and then showed us a few options that fit the bill. He was knowledgeable about the inventory and patient with our d He asked what we were looking for and then showed us a few options that fit the bill. He was knowledgeable about the inventory and patient with our decision-making process. More

Joe was very helpful. The problem was identified and fixed in a timely manner. The only complaint is the calling to schedule The problem was identified and fixed in a timely manner. The only complaint is the calling to schedule More

The service department is incompetent and lacks basic communication skills. They will take advantage of women by recommending services not needed. They will tell you something is “fixed” and forget to te communication skills. They will take advantage of women by recommending services not needed. They will tell you something is “fixed” and forget to tell you that it’s not and parts actually need to be ordered when you get in your vehicle and realize the issue is still there. More