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Lithia Chrysler Jeep Dodge of Grand Forks

Grand Forks, ND

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199 Reviews

2373 32nd Ave S

Grand Forks, ND

58201

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Showing 199 reviews

July 10, 2015

A great experience The sales agent Luke was tremendously helpful and honest. He provided a very comfortable and great experience. Even the GM was very polite and helpful More

by Shakir Mohammad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luke
June 22, 2015

Service on 2014 Chrysler Town and Country Courteous service. Steve in Service was A+. Also appreciated the shuttle service to shop while vehicle was being worked on. I was very favorably impre More

by Happy
Recommend Dealer
Yes
Employees Worked With
Steve
June 19, 2015

Qualifying Kevin impressed me. He did a great job of qualifying. Finding out my NEEDS and desires vs. my wants. He listened, asked questions and didn't pus More

by WindQuest
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin, Jeff, Ryan
June 06, 2015

Oil Change Time Popped in Saturday morning for an oil change, and had 4 vehicles ahead of me. Was told an hour and a half wait, and 45 min. later it was done. Amaze More

by Farmboy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave
June 03, 2015

Great Experience!! We wanted to purchase our 4th Ram in seven years. We found the perfect vehicle at Lithia in Grand Forks and the dealership bent over backwards to mak More

by doglovers123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glen, Don, Ryan
April 23, 2015

A very good buying experience I was in looking for a vehicle that was listed online. The vehicle had already been sold. But I talked to Kevin in sales and he invited me in to tak More

by dave1984
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Zimmerman
April 22, 2015

Pleasant experiance I came in on a Saturday morning, and they got me in right away. I don't think I was there for more than 20 minutes. The entire staff went out of the More

by heath.may
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Didn't look at name tags
April 08, 2015

New Vehicle Purchase We recently purchased a new vehicle from Lithia Chrysler Jeep Dodge and could not be happier! The experience was wonderful. The salesman was friendl More

by Dan and Jen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
July 27, 2014

$1300... and they didn't even fix the problem. Brought in my PT Cruiser to get the AC fixed last week. They said it would be a $200 1-day fix. It was a 3-day $1300 fix, did not have any loaner vehi More

by VanaLee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe
Jul 30, 2014 -

Lithia Chrysler Jeep Dodge of Grand Forks responded

Hello Vana, I want to offer you my sincere apologies for your experience. I think our service department should have done a better job communicating your A/C problems with you. I looked into the A/C repairs on your PT Cruiser and I had a long visit with my service manager reviewing the entire transactions. We normally start with the least possible repair estimate then we address any additional repairs that we may found. We do not want to fix or charge our customers more than they should. We started with fixing your fan since it was not working hoping this would fix your problem, but it did not. Then we found out that your A/C had some sort of restriction due to using “Freon with stop leak” Product which gummed up and plugged your entire A/C system. This problem was communicated to you by my service advisor and new estimate was giving to fix the new founded problem. We had to replace the Orifice tube in order to allow the Freon into the A/C system because of the “stop Leak” products. Also, we did an A/C flush the best we could with the old parts still there and we recharged it with new Freon. My service advisor recommended additional repairs as an evaporator, condenser and receiver dryer to ensure that all traces to “Stop Leak” products are been removed. I was told that you turned those additional repairs down. Our best guess is that there could be more traces of the “Freon with stop leak” materials in you’re A/C system and specifically in the recommended additional repairs. My team always strive to provide the highest customer experience and the best possible pricing for our customers. Please do not hesitate to contact me personally if you ever need any help with servicing your vehicle in the future, I can assure you that you will be very well taking care of. Best, AJ Khalil, General Manager.

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