Lithia Chrysler Jeep Dodge of Missoula

If I could leave a negative star, I would ! This shop was horrible from start to finish. Our service man, Justin was completely detached from us as a customer and as a service person taking car This shop was horrible from start to finish. Our service man, Justin was completely detached from us as a customer and as a service person taking care of my cars warranty issues. After much t8me had past e called and texted, Justin would never bother to call back , answer his direct line or even a quick text. I finally had to call the parts department to actually get someone to answer the phone. I understand there were computer and phone issues for a week but, this horrible service went on for 3 weeks. I was told the part came in late, then I was told they found another issue and were fixing that too, ok I understood that can happen. However, after days of trying to get our service representative, Justin, to answer his direct line, we were told the mechanic made a mistake when he fixed the 2nd repair and that had to be redone so, another week in the shop. When I finally was told my car was done and I picked it up there was a gouge on the right side of the car on the fender top side. It was obvious it was from someone dropping a tool onto it. This car was my 1st new car in 30 years and I treated like iamy baby and it was never parked by another car in any lot and always garaged.( I also told Justin about the care I took of my car and he told me his wife was the same way ) I called and left a message about the damage (I picked it up on a Sunday, they left my fob in the car and were closed that day) of course when I called and left a message and texted about this issue there was not call or text back. At this point I just decided to wash my hands of this shop and will NEVER use them again. In my 55 years I have never had such horrible and been treated so bad. They have no care for their customers at all. I also gave the dealership over two weeks to respond to the damage on my car and all issues with service before leaving a bad review. Just goes to,show how horrible this dealership/ service department really is. More

Justin was amazing and kind. Our window got stuck while we were on vacation and he assisted us. Thank you so much. Our window got stuck while we were on vacation and he assisted us. Thank you so much. More

I do not recommend the Lithia family of dealerships. This whole process has been a problem from purchase to my latest horror service story. Do NOT purchase a used vehicle from Lithia Do NOT use the s This whole process has been a problem from purchase to my latest horror service story. Do NOT purchase a used vehicle from Lithia Do NOT use the service department at Lithia I am currently going on 3+ months "waiting for a part that the manufacturers stopped making"...for my 2019 Jeep Compass Trailhawk, (wth?) I just purchased this used from Lithia less than 2 years ago and this issue has been going on since I purchased it. (Mysterious disappearing coolant). No parts? But I can find the OEM parts available at several retail sellers online. I was told there is no loaner available and no rental coverage. So my newer jeep sits in their shop and I sit here without a vehicle, oh but I better make those payments or else. I get that I am just one person but this is so disappointing. I don't know what can be done but I am at the end of my rope with this. If you have a possible resolution, please reach out. My info is on record with Maddison, 2019 Jeep Compass Trailhawk - Initial date of service 2/7/2024 - still there. Jeff S. More

I’ve had the pleasure of working with Tyler Gunn on several occasions and each experience has surpassed my expectations. His professionalism and dedication to meeting my needs have consistently impress several occasions and each experience has surpassed my expectations. His professionalism and dedication to meeting my needs have consistently impressed me. Tyler exudes helpfulness and has streamlined the process of acquiring a new vehicle, making it surprisingly stress-free and enjoyable. Equally commendable is Matt Wallace, whose expertise in financing has made all the difference. His efficient and straightforward approach to handling the financial aspects of my purchases has facilitated a smooth and satisfying experience. I hold both Tyler and Matt in high esteem for their exceptional service and strongly recommend them for anyone seeking a trustworthy and seamless auto-buying journey. More

Subject: Urgent Review: Dissatisfactory Experience at Lithia While I typically refrain from negative reviews, I find it necessary in this case to seek resolution and offer a cautionary tale, especiall Lithia While I typically refrain from negative reviews, I find it necessary in this case to seek resolution and offer a cautionary tale, especially to the military community. I entrusted my elderly uncle, an esteemed Marine Aviator who served in Vietnam, to Lithia due to their reputation as a reputable company. It deeply troubles me that they have put him through such an ordeal. My uncle, in his 80s and with a back injury from his military service, required a Grand Cherokee with power seats on both sides. Unfortunately, a poor delivery and subsequent trip home revealed that the Jeep he purchased was not as equipped as promised. He immediately informed Mike, the salesperson he was working with. Lithia assured my uncle that he could trade the Jeep back in, incurring a significant loss, and then they would sell him the appropriate vehicle while paying off his current Jeep, costing him thousands more. This is a significant financial burden for him. I question why, after a 70-mile journey home and an explanation of his circumstances, Lithia cannot simply exchange the Jeep for the one he needs, with him willing to cover the difference in cost. The way my uncle has been treated is disheartening, disrespectful, and falls far below the standards I associate with Lithia. It is especially distressing to see a veteran of his stature subjected to such treatment. I respectfully request a call to resolve this matter promptly. You can reach me at donrugski@gmail.com, and I am readily available for further discussion. Thank you in advance for doing what is right. More

I absolutely do not recommend this dealership. I received the worst customer service I’ve ever had, in my life, at Lithia CJD. They’ve lost any business we may have done with them, and we have fut I received the worst customer service I’ve ever had, in my life, at Lithia CJD. They’ve lost any business we may have done with them, and we have future drivers that will need cars. I attempted to escalate the issue to the GM. Once I needed to reschedule the phone call, he stopped responding. He wasn’t interested in solving anything. I honestly believe he just hoped I’d go away. Anyone GM, or President for that matter, interested in solving a serious customer service issue should be on top of it. Their actions prove they don’t care. Just like the salesperson I dealt with. More

My truck broke down as I was passing though Montana mud August....had it towed in and they assured me they would "expedite my repairs" to make me having to fly back out not a hassle.... here we are 6 weeks August....had it towed in and they assured me they would "expedite my repairs" to make me having to fly back out not a hassle.... here we are 6 weeks later they "fixed" the repair and then it happened on their test ...bone for 4 weeks they have told me daily "we will get it done". It's a 2 hour wireing harness fix... every day it's a new excuse that the "tech didn't show up". It's to the point I am debating legal action because this is ridiculous . And yes bmy trucks STILL at that xxxx shop.....maybe if their techs are incompetent they should have it towed to Dave smith. Wish I would have been closer I never will bring another vehicle to lithia Missoula...and I will never recommend anyone... More

Terrible communication & incompetent techs. We took our 2004 Dodge Ram 3500 to Lithia Dodge in Missoula on August 7th for an oil change & an issue with the cruise control. It has worked in We took our 2004 Dodge Ram 3500 to Lithia Dodge in Missoula on August 7th for an oil change & an issue with the cruise control. It has worked intermittently for several months. I told the service advisor, Nathan, that it would work for a while then just shut off. When I hit resume, it wouldn’t take off. It would work again only after we stopped & turned off the truck. He told us it was probably the switch, and that it’s not supposed to take off when hitting resume so you don’t run into the car in front of you. He said the truck doesn’t have a vacuum to the cruise. He called the next day & said the part was on order & would be there by the end of the week he would call us on Friday. No call. Called him on Monday Aug 14. He said they were still working on it & he would call us on Friday. No call back, so I called & left a message that Friday. Called him on Monday Aug 21 & he said it wasn’t fixed yet. We had to have it no later than Thursday the 24th for a planned trip. He said he would call us on Wed. No call. We finally got ahold of him & he said it wasn’t fixed – told him I would pick it up that day. Got the truck back paid over $500 for an oil change & a new switch, but still have the same problem. He said after our trip when we bring it back, he would have a senior tech look at it. We said we weren’t bringing it back, due to lack of communication & why didn’t the junior tech ask for help when he couldn’t find the issue. Not much to say. After a google search, I figured it out on my own. The truck DOES have a vacuum to the cruise control. I traced it joint by joint until I found a tiny worn spot that was leaking. I had the hose to fix it. Cost me nothing. Question is why didn’t the new tech ask for help & do a search himself. I just paid over $500 for an oil change. Service Manager called & I told him the same thing – no call backs when promised & why don’t their techs communicate. He said that was a good point about the techs asking for help. Never again, I’ll drive to Dave Smith in Kellogg. More

I bought a new dodge ram 1500 in 2008. Their service department was poor then and in 15 years has not improved. Drove 70+ miles for an oil change knowing that I might have to wait becaus Their service department was poor then and in 15 years has not improved. Drove 70+ miles for an oil change knowing that I might have to wait because service agent said they didn't take appointments for oil change. When I got there I was told they were filled up for the day and I should have made an appointment. Agent said to make it worth my time he would fill my gas tank if I promised to write them a good review. Obviously, I left without filling my tank. More