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Lithia Dodge Chrysler Jeep RAM of Yuba City

Yuba City, CA

4.6
184 Reviews

950 Harter Parkway

Yuba City, CA

95993

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184 Reviews of Lithia Dodge Chrysler Jeep RAM of Yuba City

August 30, 2021

Very nice dealership the staff is great, Spencer was very helpful and understanding, he made my car buying experience hassle free and enjoyable. Everyone is kind and courteous, and the dealership is clean an More

by zafmcleod143
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Spencer Ubbink 5 stars, Joshua Joseph, TJ Blackwell, Nicole Vidal, Luis Garcia, Michael Coronado, Luis Dorantes, Mike Woods, Michelle Serpa, Drew Ahment
Aug 31, 2021 -

Lithia Dodge Chrysler Jeep RAM of Yuba City responded

Making the car-buying experience easy and enjoyable is our goal, so this review is fantastic to hear! Thank you for trusting Spencer and the rest of the John L. Sullivan Dodge Chrysler Jeep RAM team to pair you with the perfect ride - we hope you love it for years to come!

August 23, 2021

Terrible! Sold me an unsafe vehicle that wasn’t inspected correctly, was back in their shop for the first 30 days I owned it. They charged me for LoJack and tracker for the 2 vehicles I bought at the same ti More

by Sttevil
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
All finance staff zero stars. , Michelle Serpa
Aug 24, 2021 -

Lithia Dodge Chrysler Jeep RAM of Yuba City responded

This is concerning feedback to receive, as the safety and satisfaction of our customers are our top priorities. I would appreciate the opportunity to clear things up and improve your experience from here on out. Please consider giving me a call at your earliest convenience. Thank you, Michelle Serpa - Customer Relations - 530-742-6406 ext 5899

Aug 24, 2021 -

Sttevil responded

1-When I brought vehicle home after the repair before last it died and had to be towed back. I was then charged for the repair. 2-I gave the sales dept and General Manager an opportunity to buy back the vehicle and sell me another potentially more expensive vehicle, they wanted to give me trade in value not what I paid. I then asked for a limited warranty but they wanted to sell me a 7000 dollar warranty. 3-I gave the finance dept an opportunity to rectify the LoJack and Tracker issue and they refused. Up until the last repair the service dept took care of the need repairs. The general manager said he already put too much into the repairs and wouldn’t do anymore which is why I had to pay for the last one. Is there really something you can do to solve all these issues?

Aug 31, 2021 -

Lithia Dodge Chrysler Jeep RAM of Yuba City responded

Hello Steve! I left you a voicemail. Please give me a call at your convenience. Thank you, Michelle Serpa - Customer Relations - 530-742-6406 ext 5899

August 10, 2021

Express lane claims fast iol change. Never the case here More

by Gladiator
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oil tech
Aug 16, 2021 -

Lithia Dodge Chrysler Jeep RAM of Yuba City responded

We pride ourselves on exceptional service and I want to apologize that your experience has left you wanting more. I will certainly bring your feedback to the team to ensure we are going above and beyond to deliver timely service for each of our guests. Again, I apologize we let you down, and if there is anything else I can help with, please consider giving me a call directly. Thank you, Will Miller - Service Manager - 530-742-6406 ext 5840

August 05, 2021

Took my truck in for oil change and tire rotation tires were not rotated and I don’t know if the oil was changed yet I was charged for an oil change I’ve been trying to call to talk to somebody for three d More

by Jcushman71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No clue
Aug 10, 2021 -

Lithia Dodge Chrysler Jeep RAM of Yuba City responded

I'm so sorry to hear that your most recent appointment with us left you frustrated. It sounds as though there may have been a misunderstanding surrounding the maintenance requested. I will check in with my service team to collect more details from your experience and to see what improvements can be made that will benefit future guests. I understand that you are waiting for a callback. I want to help here, but unfortunately, I can't find your contact information from this review. If you are able to reach out to me directly I would love to speak with you about your experience. Thank you, Michelle Serpa - Customer Relations - 530-742-6406 ext 5899

July 29, 2021

SERVICE,not experience.7/02/2021,truck loss power but was running.Rpm Gauge and speedometer stop working...They replace both batteries{ WRONG }, Replace the ALTERNATOR { WRONG }, now i needed a new computer More

by easyriderironhead
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Clay and Service Manager { manager don't care}
Aug 02, 2021 -

Lithia Dodge Chrysler Jeep RAM of Yuba City responded

We're sorry to hear you disagreed with the evaluation of our service team, and we apologize we couldn't do more to help with your truck. I think it would be best if we talked through this situation together. Would you be willing to give me a call? If so, don't hesitate to get in touch at 530-742-6406 ext 5840. I will look for your contact information, as well. Thank you, Will Miller - Service Manager - 530-742-6406 ext 5840

July 26, 2021

Did not receive registration tags because of incorrect paperwork sent to the DMV. Had to make several trips and several calls to the DMV to get tags before temporary Registration expired. I purchased p More

by Jess dutzi
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michelle Serpa
Aug 02, 2021 -

Lithia Dodge Chrysler Jeep RAM of Yuba City responded

Jess - I apologize for the dealy with your paperwork and for any trouble you have had getting in contact with my team. We strive to deliver a seamless and efficient purchase experience, and it is never our intention to inconvenience our guests. I understand your frustration here and would be happy to speak with you to see what I can do to help straighten things out. I will search for your contact information, but in the meantime, please feel free to give me a call directly. Thank you, Gayland Schmitt - General Manager - 530-742-6406 ext 5873

Aug 05, 2021 -

Jess dutzi responded

Everything is straightened out. I hope my information helps future customers in these areas.

July 21, 2021

Worth a drive and no waiting in getting my dream Jeep from their inventory of hard to find latest models with professional internet savvy salesperson. More

by Rubicon Rocks
Recommend Dealer
Yes
Employees Worked With
Jennifer Patton
Jul 22, 2021 -

Lithia Dodge Chrysler Jeep RAM of Yuba City responded

Thank you for taking the time to leave us a review! We are proud that we earned your business here at John L Sullivan Dodge Chrysler Jeep RAM, and we will certainly pass along your kind words. We hope that you continue to enjoy your newly purchased Jeep!

July 13, 2021

You have the wrong name of the person that owns and brought in the car. Maybe someone needs to be retrained in their job. This brought a negative view of your dealership. More

by Esalacup
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hecter
Jul 14, 2021 -

Lithia Dodge Chrysler Jeep RAM of Yuba City responded

Thank you for reaching out and I apologize for the mix-up. I think it would be best to talk about this matter one-on-one so I can ensure that your concern is properly addressed. Would you be willing to give me a call? Thank you, Michelle Serpa - Customer Relations - 530-742-6406 ext 5899

July 12, 2021

Do not buy a car from them and do not purchase their dent care or any of their extended warranty services. They have been a nightmare to deal with. We cancelled the extra services we purchased because we tra More

by Gina
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joshua Joseph, TJ Blackwell, Nicole Vidal, Luis Garcia, Michael Coronado, Luis Dorantes, Mike Woods, Michelle Serpa, Drew Ahment
Jul 14, 2021 -

Lithia Dodge Chrysler Jeep RAM of Yuba City responded

Gina - I am so sorry to hear about the issues you have run into trying to cancel your services. I understand that you're frustrated and want to apologize that you haven't received the excellent service we expect for our guests. I would appreciate the chance to speak directly so I can address your concerns and make sure they are taken care of. I won't be able to find your contact information from this review, so please consider reaching out at your earliest convenience. Thank you, Michelle Serpa - Customer Relations - 530-742-6406 ext 5899

June 24, 2021

THEY ALWAYS TAKE US IN WHEN WE JUST DRIVE IN TO HAVE SERIVCE ALWAYS VERY HELPFUL WHEN YOU GET THERE AND GET YA IN AND OUT AS SOON AS THE SERVICE TAKES AND PRICES NOT SO BAD More

by TR2TR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DONT KNOW NAMES IT WAS THE SERVICE DEPT
Jun 24, 2021 -

Lithia Dodge Chrysler Jeep RAM of Yuba City responded

We appreciate the positive feedback - thank you! We're delighted to hear that we've been able to provide the timely and efficient service we strive for, and we're grateful for your continued support! Safe travels and come back soon! - your friends at John L Sullivan Dodge Chrysler Jeep RAM

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