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Lithia Ford Fresno
Fresno, CA
425 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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425 Reviews of Lithia Ford Fresno
May 21, 2015
Use True Car Value before you buy your car from anywhere The test drive went well. I would improve on the "numbers" part. I asked several times to see what the car numbers would be with different APR terms v The test drive went well. I would improve on the "numbers" part. I asked several times to see what the car numbers would be with different APR terms vs months (48, 60 72 months) vs leasing. I also had an Xplan Pricing and didn't want to deal with the BS of the walking away and getting permission from the boss, and doing the back and fourth thing. I know how the game works, and I wasn't interested in it. The 5 hours I spent there could have been done in a hour if Steve would have listened to what I wanted instead of trying to play salesman. I also didn't like how the rebates were showing up online through FordPartner.com were not honored at the dealership. I know they were "holding on" to them as leverage. I also didn't like how I had such a great credit score and they said the interest would be 4.99% until I said, Im not paying that; then he casually lowered it to 1.99%. Im also not happy that i wasn't financed through Ford Credit. Had I have been, I know I would have received an additional $1000 rebate. I also had to join a credit union to get the loan, which I wouldn't have agree'd to had I been told I had to open a checking account at a bank. When I emailed the dealership about the possible (commission fraud) loss of a rebate, they were very quick to disclose that I signed a contract before telling me it would have negated another rebate. At least act like you care. I also wasn't a fan of having the survey laminated, shown to me, and discuss how I need to put a perfect score in order to make sure they get paid a bonus since they have kids to feed. I don't care about your commitments to your family, I care about my commitments to mine. And I feel like I lost $1000 in rebates, why should you score $750 bonus when I didn't score mine? On top of that, I sold my car to them, and I realized I was undercut in price. How? Well, the next day it was listed for sale $6k more than what they bought it for. So they wouldn't bud on the price of what they would sell the car to me for, but they could have given me more for my car to make the difference. I am also refinancing the car through my credit union since I didnt like how I have to have another bank. Oh, I am going to copy and paste this to the review websites. Steve will give you oil changes for life, a $399 value, but will try to over charge you on the APR, underpay you for your car, and avoid giving you the rebates. Again, how do I know? The internet is great. And it also has a True Market Value thing you can google and dealerships will honor the price if they are associated with that web site. I highly recommend it. And to be honest, I was expecting most of the pony show. But what REALLY got to me was the laminated survey. So I answered these questions honestly… Im not saying Steve is a liar (he just isn't upfront with you, unless you ask questions), he is just trying to make money instead of truly and genuinely trying to get referrals (which would make him more money). So I have been recommending Future Ford. More
by decab
Employees Worked With
John Salazar, Stephen Ash
May 14, 2015
good experience no high pressure, knowledgeable sales person, worked fast, no all day purchase. Salesman knew his product. Clean quiet dealership. Good product gre no high pressure, knowledgeable sales person, worked fast, no all day purchase. Salesman knew his product. Clean quiet dealership. Good product great value. Nice vehicle More
by Ford Guy
May 05, 2015
Great Service preformed on My 2011 Mustang Iam from Oklahoma City visiting My Parents in Fresno. I was due for Service on My Mustang. Chris &Brandon did a great job getting My service & Detail Iam from Oklahoma City visiting My Parents in Fresno. I was due for Service on My Mustang. Chris &Brandon did a great job getting My service & Detail of My Vehicle in less than 2hrs,Along with a lower price for service that was agreed upon in the written estimate. THX Much. More
by Spotdog
Employees Worked With
Christopher Klein
April 22, 2015
Kyle Blackmail was great, service on time. Warranty work, done well, and on time. Totally satisfied at this time, how more do you want me to wright, I did not win the Lithia Lottery! or did I? Warranty work, done well, and on time. Totally satisfied at this time, how more do you want me to wright, I did not win the Lithia Lottery! or did I? More
by Franklinmd
Employees Worked With
Kyle Blackmail
April 17, 2015
Friendly helpful people Work was done in time they said it would take. I try to maintain my vehicle , but am not always sure I ask for the correct service. I ask for all ne Work was done in time they said it would take. I try to maintain my vehicle , but am not always sure I ask for the correct service. I ask for all necessary service and this time I was told that I should have had some work done at 30000 miles. How do I make certain all service that should be done is done More
by Farm123
Employees Worked With
Luis Spera, Scott Rhoan
April 16, 2015
Good service department. Your service department is very much improved. Each time I bring my MKX in for service, I am very satisfied with your service, and they did a great j Your service department is very much improved. Each time I bring my MKX in for service, I am very satisfied with your service, and they did a great job with thewah and dry! More
by Newmbe
Employees Worked With
Scott Rhoan
April 09, 2015
repeat work Had work done on our daughter's car. After picking it up, we noticed that it seemed like the problem still existed. Took it back and they made it ri Had work done on our daughter's car. After picking it up, we noticed that it seemed like the problem still existed. Took it back and they made it right at their expense. Really appreciated that! More
by normalperson
April 09, 2015
Auto Repair Brought Jeep in early to do brakes and drums and took longer than promised but still done in time for me to pick up my Grand-Daughter from school. Brought Jeep in early to do brakes and drums and took longer than promised but still done in time for me to pick up my Grand-Daughter from school. More
by ladypat
Employees Worked With
KYLE BLACKMON
April 08, 2015
auto repair The service rep was a complete angel my husband was elated with his honesty and professional mannerizum Thank you so much we will ask for him again . The service rep was a complete angel my husband was elated with his honesty and professional mannerizum Thank you so much we will ask for him again . More
by bkhoe2750
April 07, 2015
Big Improvement There was a HUGE improvement in the communication with the people behind the counter who usually ignore me and don't even make eye contact, or say, "I There was a HUGE improvement in the communication with the people behind the counter who usually ignore me and don't even make eye contact, or say, "I/someone will be with you in a moment." True, it was less busy than normal, but I felt either the staff was different, or someone has given them a kick in the butt! More
by Driver
Employees Worked With
Scott? (Manager at Service Center) and a couple other guys.
