6 Ford Dealers near 93710near 93710

Months of warranty repair delays, failed fixes, poor - Ulises

Months of warranty repair delays, failed fixes, poor communication, missed callbacks, and lack of accountability from Lithia Ford service.

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On April 5th, I was looking at prices for the Ford - Dissappointed

On April 5th, I was looking at prices for the Ford Mustang Mach-E GT Performance Edition online and saw that there were two of these available at Future Ford of Clovis. I went to the Future Ford of Clovis website and saw that Future Ford of Clovis was advertising a Future Ford discount of $15,600 and $16,600 on these two vehicles. The prices advertised were $41,635 and $41,430. I went to the dealership and saw both vehicles on the lot and I asked to verify the price. The sales person had me talk to the finance manager, who told me that he could not honor those advertised prices. He referred me to the MSRP prices of $60,235 and $61,030. This was not the advertised price and to add insult to injury, two hours later they increased the prices to $73,630 and $72,835. This is fraudulent and there is California Code protecting consumers from these sales tactics. Reports have been filed with the FTC and the BBB. Be extremely careful, if you choose to do business with this dealership.

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I recently purchased a vehicle through Will, and the - jakeallison733

I recently purchased a vehicle through Will, and the experience was outstanding from start to finish. He was knowledgeable, transparent, and patient in answering all my questions, ensuring I felt confident in my decision. Will went above and beyond to make the process smooth and efficient, with excellent communication every step of the way. Highly recommend working with him for anyone seeking a stress-free car buying experience!

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The sales rep was knowledgeable and was able to answer - mmeza521

The sales rep was knowledgeable and was able to answer all my questions. From start to finish it was very easy no pressure and no hidden fees or surprises. They were upfront about pricing. The finance manager wasn't pushy to try and get us to buy services we didn't want.

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Very frustrating experience trying to purchase a used - austinturner9696

Very frustrating experience trying to purchase a used F-150 from Will Tiesiera Ford. The truck had a known radio/audio system issue, and I was told multiple times over about a week that someone would call me with updates and explain what needed to happen next. That did not happen. I had to keep calling them myself just to get basic information. I later spoke with Chris in sales, who was rude and told me they still could not figure out the issue. I was also told there would be no discount, even though the audio system was not working. After that, I was told by the GM directly that the deal we had discussed at about $31,600 out the door was now void, and the new price was around $34,000. His reason was that I “lagged” and did not jump on the deal, even though I was never clearly told the truck had been fixed. The whole reason I was waiting was because the truck had a known issue and I was waiting on the dealership to follow through. They wanted me to come in person to talk about the deal, but at that point it felt like I would have to go in and beg them to honor a number that had already been discussed, after their own lack of communication caused the delay. The lack of communication, poor follow-through, rude sales experience, and then raising the price after the issue was supposedly resolved made this one of the most frustrating dealership experiences I have had. I would not recommend shopping here.

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I had a less than satisfactory experience working with - Ms. Anonymous

I had a less than satisfactory experience working with Johnny. He does NOT call with updates you have to call him or go down there. If you point this out to him he becomes very defensive while deflecting & projecting on you. Attempting to make you the customer the person in the wrong. I never was treated this way at Lithia, ever! The reason I gave your business an opportunity was a coworker (I work in Madera but live in Fresno) suggested it because of your pick up and delivery service. If I hadn’t been for Lee staying late and getting me I would have been stranded. Now we fast forward two months. I return for my transmission repair again seeing Johnny (reluctantly) he had my paperwork to repair my transmission. Did not tell me I didn’t have to pay for it I found this out by coming in to check on it (was supposed to be on on June 14th Ryan his supervisor informed me and I told him I had been paying for a rental and Ryan had Dan get me a rental from their own rental I had me return mine back to Enterprise. Again Johnny did not call with any updates I had to return to the dealership for an update. Johnny leaves early and takes time off ( not that is a bad thing) but please call your customers. Your very attentive when your selling me additional goods and services then you forget to follow up. Both times I have come in. This would be zero starts if it hadn’t been for Dan, Lee and Ryan excellent service. A little advice and constructive criticism if you want to know how to take of a customer do what Dan, Lee and Ryan are doing which is your job. You seem more qualified in selling used cars, telling people what they want to hear and being nice in the beginning of the transaction and then forgetting them and moving on to someone else after a sale has been made. You should know I am now out the money for a weeks worth of rental you could have either gotten covered or got me a car from your lot. The only reason this is a five star review is due to the fact your coworkers made it to be. My advice to future customers, avoid Johnny ask for Dan or Lee. Ryan thank you for kindness and the loaner.

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