Lithia Ford Idaho Falls

Excellent Service! My wife, 2 kids and I were on our way to a week long vacation at Yellowstone from Portland, Oregon when my 2006 Escape Hybrid broke down on I-86 late My wife, 2 kids and I were on our way to a week long vacation at Yellowstone from Portland, Oregon when my 2006 Escape Hybrid broke down on I-86 late on a Saturday night. We go the car towed to the dealership and left the keys in the overnight box. I was worried it might be the high voltage battery and we were scheduled to go back to Portland on Friday. I called first thing on Monday and they hand not checked it out yet. Jason called on Monday afternoon and told me it was the electric motor coolant pump and if they order it soon, it might get there in time. Jason kept good communications with me and the pump came in sooner than expected. They repaired it the same day it came in (Wednesday) and I picked it up on Thursday. I was happy to have my car working and on time too. But it also came back washed and vacuumed as usual. Couldn't have asked for more! Thanks! More

Exceptional Service! My Fiancé and I had just left the hotel when we had the dreaded truck problems. We made it right down the road to Broadway Ford. We were greeted by Pa My Fiancé and I had just left the hotel when we had the dreaded truck problems. We made it right down the road to Broadway Ford. We were greeted by Paul and extremely friendly staff. They were prompt and considerate to our needs as we were stranded. The particular part that we needed was not in stock and had to be shipped in from Boise. Paul made some phone calls and we had a motel room as well as a ride to it. (With a great rate I might add). They were so understanding and helpful as we had found ourselves staying for another night. We were given an approximate time of noon to pick it up; however Paul called about 10:30 to tell us it was finished! We were so happy with the exceptional service! Broadway Ford has seemed to master not only their service department but they're customer service skills as well. It was so refreshing! Although our visit was due to unforeseen problems Broadway Ford went above and beyond what they could have done and we appreciated it! We will recommend Broadway Ford to anyone and everyone when it comes to the service department and due to our recent relocation to Nampa, we will check there first when it is time to purchase our next vehicle. Thanks so much Paul Helton and your team! You do a GREAT job! Sincerely, (your new customers) Joe Castillo and Dusti Pace More

Excellent Service My wife and I visited Broadway Ford and were greeted by Adam. He was friendly and not pushy. He was able to answer all our questions. Thanks Adam. We' My wife and I visited Broadway Ford and were greeted by Adam. He was friendly and not pushy. He was able to answer all our questions. Thanks Adam. We'll be back for future purchases. More

Great Dealership I was looking to get a newer car when I was met on the lot by Adam Johnson. He was very friendly and helpful. I really appreciate the work he and the I was looking to get a newer car when I was met on the lot by Adam Johnson. He was very friendly and helpful. I really appreciate the work he and the whole team at broadway ford did. Ben the finance guy was very professional never had such a great experience with purchasing a car. More

Price While having my truck serviced I checked into the price for 2 tires. The price quoted was $576.28. I thought that was high and checked with Big O rece While having my truck serviced I checked into the price for 2 tires. The price quoted was $576.28. I thought that was high and checked with Big O receiving a quote of $536 including balance and alignment check. I purchase Ford products. I have always done business with the Ford garage where we have lived. My next purchase will be another Ford. Since moving to Idaho Falls 2 years ago I would say my association with your garage has been almost a love/hate relationship. After my first visit and the ensuing kerfuffle, I received a very positive response and following action from the service manager. Based on that I have continued doing business with your garage. In that I am, what my be classed as a built in customer, I am perplexed as to why your quote to a known customer should be higher than a quote from Big O with whom I have no relationship. When I need to buy tires it will not be from your dealership. Why should I??? Hence the #3 for overall experience. Jack Hoffman More

Certified Service Consultant Paul Helton was kind, courteous, helpful & knowledgeable. The service was prompt & I was made to feel welcome & appreciated. My questions were answe Paul Helton was kind, courteous, helpful & knowledgeable. The service was prompt & I was made to feel welcome & appreciated. My questions were answered & I trust them because they didn't try to take advantage of my being a woman & didn't try to sell me things I didn't need. More

New Truck buy I spent maybe 15 minutes on the phone in four of five different calls with Randy And Ray. We made the deal and worked out the trade over the phone. I spent maybe 15 minutes on the phone in four of five different calls with Randy And Ray. We made the deal and worked out the trade over the phone. Smooth as could be !!! I drove in on a Saturday morning from Utah to finalize and sign. The truck was ready, doc's were ready with Ben. In and out in no time. Great experience !!! More

Above and beyond Tim worked tirelessly to find the best financing option for us when looking for a car. We had come in for a used car and actually ended up with a bra Tim worked tirelessly to find the best financing option for us when looking for a car. We had come in for a used car and actually ended up with a brand new vehicle due to his efforts at finding us the best deal for our situation! Outstanding customer service with a very positive attitude and we are extremely grateful for his dedication to helping us. More

Rate service I found Adam Johnson, Ben Roach whom I work with friendly and courteous and easy to work with and willing to go the extra mile. They made my purchase I found Adam Johnson, Ben Roach whom I work with friendly and courteous and easy to work with and willing to go the extra mile. They made my purchase an enjoyable experience. More

Crestliner boat repair followed by Ford Edge fender repair Late in 2013, I repossessed my fishing boat (1979 Crestliner) and found it to be completely gutted and without a floor. While investigating who I cou Late in 2013, I repossessed my fishing boat (1979 Crestliner) and found it to be completely gutted and without a floor. While investigating who I could contact to perform the repairs, I was struck by the fact that many could do part of the repair but none could do all of the repair work (including engine repair). I was then referred to Robert Wadsworth at Broadway Ford which is about forty five miles away from where I live. When I met with him showing him my boat frame, he assured me that he understood all the work needed to make my boat not only operational but look new again. He gave me a rough estimate of total costs for repair and we agreed upon an acceptable and fair rate for labor used to perform the work (he assured me that due to the size of this repair, he was reducing the normal rate by about 50%). This work would include floor replacement, boat seat replacement and re-upholstery of front seats and boat side walls, installation of a new Bimini Boat Cover, exterior hull polishing and fiberglass repairs, boat trailer repairs (including light replacement, rewiring and painting), electrical repairs to vessel lights and gauges, replacing the boat dashboard covering and performing outboard motor engine repairs and tune-up. When you think of all the items mentioned above, this requires a great deal of various skills and knowledge to perform these repairs satisfactorily. Not only were all repairs performed satisfactorily, they were all performed exquisitely. The timing for these repairs was also very good. The price was very close to the original estimate. We would recommend Robert and his skilled team of professionals to anyone! More