Lithia Ford Idaho Falls

awesome in and out fast got what we wanted and on the road. no time wasted. gave us 2 choices of what we were looking for gave us the best deal the first time. road. no time wasted. gave us 2 choices of what we were looking for gave us the best deal the first time. More

We were pretty upset and distressed when we lost the keys to our 1995 Ford. We were in town for the day from Jackson and had been out at lunch at Olive Garden so Broadway Ford was just a short walk away. Whe to our 1995 Ford. We were in town for the day from Jackson and had been out at lunch at Olive Garden so Broadway Ford was just a short walk away. When we came into the dealership we were informed that Ford only provided access to the key codes for ten years prior and 1995 wasn't available anymore. We had looked everywhere for our keys inside the restaurant and out, but couldn't find them anywhere. Tyrel in the parts department was a polite young man and I'm sure he could tell that we were upset. He offered to get us in touch with a locksmith to cut the key from our door cylinder. He sold us the correct keys that the locksmith would need and set up the appointment within half an hour. We were so grateful for the help that he provided for us the keys and basically everything he did to make sure we were taken care of. That's true customer service! More

We were able to find a car that was just what we were looking for with the help of Jeff Youngstrom. He answered any questions we had and was very helpful! looking for with the help of Jeff Youngstrom. He answered any questions we had and was very helpful! More

My truck broke down on the interstate on a Sunday afternoon. I called Andy (tow operator) and explained to him that I needed a tow and I had a 30 foot fifth wheel trailer hooked to the truck. He show afternoon. I called Andy (tow operator) and explained to him that I needed a tow and I had a 30 foot fifth wheel trailer hooked to the truck. He showed up in a timely manner with a flatbed truck to haul my pickup and Robert brought a 1 ton dually with a fifth wheel hitch to get us into town. I live 115 miles from Idaho Falls but Robert told me to use his truck to take my trailer home. Jason called me the next morning to tell me what they had found with my truck, how much it would cost, and an approximate time it would be done. When I returned the dually Jason and Brock showed me my engine and were very considerate towards my wife and me. The repair was done in excellent time and was even cost a little less than we were expecting. Thank you Broadway Ford. I will probably buy my next truck from you. More

We got outstanding customer service from Marlow when we purchased our amazing new 2013 Focus. He was very informative about the additional items that we could have done with it like a clear bra from your b purchased our amazing new 2013 Focus. He was very informative about the additional items that we could have done with it like a clear bra from your body shop. Thank you Marlow for your time. More

marlow was very pleasant, informative and proffesional both in appearance and attitude. I wasnt quite sure what i was looking for yet marlow was able to help me figure out what luxurie features and safety both in appearance and attitude. I wasnt quite sure what i was looking for yet marlow was able to help me figure out what luxurie features and safety features would fit within my budget and the different combinations. He was so very helpful and patient with me and i highly appriciated it, because purchasing a vehicle is a very big commitment to me. Normally, a desion like this takes me days to decide, however Marlow helped break it down, so well,that the desision was soooo easy, and now im soo happy with my brand new car! More

We were looking for a ford escape. Randy was very personable and treated us exceptionally well. He is a great asset to the dealership. I would recommend him and the Ford dealership to my friends. personable and treated us exceptionally well. He is a great asset to the dealership. I would recommend him and the Ford dealership to my friends. More

Randy Martin has taken great care of me several times before and this purchase was no different. He goes above and beyond in running paper work back and forth for me while I'm at work. Simply the best c before and this purchase was no different. He goes above and beyond in running paper work back and forth for me while I'm at work. Simply the best customer service of any place I've ever done business. This vehicle was a surprise for my daughter and the guys all pitched in to make it a great experience for me and for her. Much appreciated!! Randy is low pressure but extremely helpful, (a rare quality) and always gets right back to me when I have ever called with a question. He does a great job and I will continue to recommend him and Broadway Ford to anyone looking to purchase a vehicle! More

Service & followup experience was xcellent from the body shop. They were very courteous & helpful. Christina provided me rides to and from while my car was in the shop. Very satisfied. body shop. They were very courteous & helpful. Christina provided me rides to and from while my car was in the shop. Very satisfied. More

I have made an internet enquiry on a Ford Escape early Tuesday morning. Quick response from Ray Corona resulted in a visit to the Broadway Ford dealership. We were impress with Ray's friendliness and prof Tuesday morning. Quick response from Ray Corona resulted in a visit to the Broadway Ford dealership. We were impress with Ray's friendliness and professionalism, even after I have to move our meeting time a few times. The cars were ready for us to do the test driving, and he took time to explain the features of the different models. We found him very responsive to work with us on the deal and with big smiles we drove our new Ford Escape home that evening. Thank you Ray for Excellent service. More