Lithia Ford Idaho Falls

Don't buy at this dealership We were told one thing and charged another on the price of the vehicle we bought. Never given any paperwork the day of the sale and was told that they We were told one thing and charged another on the price of the vehicle we bought. Never given any paperwork the day of the sale and was told that they'd have it the next day when we came back to pick the vehicle up. It wasn't until until 41 days later that we got the paperwork and only after we went in and wouldn't leave until they gave it to us. This is after 5 phone calls and was always told "it's in the mail". If they don't give you the paperwork at least take pictures of what you sign. Will not recommend this dealership to anyone!!! More

a new car after our new car was totaled on a trip we were looking for a vehicle after our's was totaled on vacation we had limited time before we had to take our rental car back Matthew Page was our s we were looking for a vehicle after our's was totaled on vacation we had limited time before we had to take our rental car back Matthew Page was our sales guy and did everything he could to make sure we got in and out in our new jeep as fast as possible we had a very plesent time dealing with the dealership and would buy here again thanks! More

Wonderful Customer Service Although I live in Washington I found the vehicle that I wanted at Broadway Ford in Idaho Falls. Shane, Dylan and Bruce went out of their way to prov Although I live in Washington I found the vehicle that I wanted at Broadway Ford in Idaho Falls. Shane, Dylan and Bruce went out of their way to provide wonderful customer service! The paperwork was overnighted to me and they stayed in contact with me until the process was complete. I will definitely recommend Broadway Ford to all of my family and friends. More

Excellent customer service I want to thank Shane Richins for great customer service. He's been helping us trying to find the right vehicle to fit our needs. when this Expedition I want to thank Shane Richins for great customer service. He's been helping us trying to find the right vehicle to fit our needs. when this Expedition came along he made sure that we got into it. And Robert Wadsworth and his tech did amazing job on the repairs. Thank you so much. More

Great customer service We love Ford, we love Broadway Ford. Thanks Shane Richins you are excellent to work with we will be back for our future vehicles. Thank you all so kin We love Ford, we love Broadway Ford. Thanks Shane Richins you are excellent to work with we will be back for our future vehicles. Thank you all so kindly More

Great Experience! Shane did a really great job. He made the buying process really easy and didn't put any pressure on us to make a deal. This has been one of the best Shane did a really great job. He made the buying process really easy and didn't put any pressure on us to make a deal. This has been one of the best buying experiences I have ever had. I'll definitely give him a call next time I need a new vehicle. More

Service Department Jason Eggertsen does a great job in the service department he explains the work that needs to be done and cost he keeps you updated on the repairs bei Jason Eggertsen does a great job in the service department he explains the work that needs to be done and cost he keeps you updated on the repairs being preformed and your given a call as soon as the work has been completed. More

The best I was passing threw and went into the service department to ask a few question. Matt, jason, and Tyronne. Took really good care of me. Awnsewered all I was passing threw and went into the service department to ask a few question. Matt, jason, and Tyronne. Took really good care of me. Awnsewered all my questions. We i need work done I will go there More

Great buying experience Broadway Ford made my buying experience easy, quick, and unstressful. When I went in initially they were having a meeting and I expected to wait, but Broadway Ford made my buying experience easy, quick, and unstressful. When I went in initially they were having a meeting and I expected to wait, but was pleasantly surprised to see Mr. Dale Reiman break away from the meeting and approach me. Mr. Dale was vey pleasant to work with. I found him respectful and was vey happy he never pressured me. He was kind enough to sit in the back seat as my primary reason for getting a new vehicle was my children growing so tall they didn't fit safely into the family vehicle anymore. Mr. Dale treated me like a person; like a parent trying too make sure their children are safe and will receive as little injury as possible in the event of a crash. I never felt like a deal or a sale which is a first. While I met several people at Broadway Ford while purchasing my vehicle, I never felt like a burden or number. I also had service done to my vehicle. The people there were always respectful and patient. I work retail and my parts came in before Thanksgiving and I wasn't able to get back to them. When i called the following Monday they were understanding and able to accommodate my schedule including transporting to and from the dealership. I would absolutely suggest Broadway Ford to car shoppers. More