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Lithia Ford Lincoln of Boise

Boise, ID

4.7
8,825 Reviews

8853 West Fairview Ave

Boise, ID

83704

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8,825 Reviews of Lithia Ford Lincoln of Boise

November 02, 2022

Took care of service on car and did full review of items needed to maintain More

by MIKEANDERSON1971
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curt Carlson
Nov 03, 2022 -

Lithia Ford Lincoln of Boise responded

Mike, Thank you for your very kind review. Curt and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Ford Lincoln of Boise. Best Regards, Jim Sterk General Manager

November 02, 2022

Chris and the finance team were great in helping me get into my new F150. I highly recommend Lithia for your next vehicle purchase. More

by TREVOR7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Robinson
Nov 03, 2022 -

Lithia Ford Lincoln of Boise responded

Trevor, We are very happy to hear Chris provided you with such a positive experience! Congratulations on your new F150! We sincerely value your business and look forward to your next visit. Best Regards, Jim Sterk General Manager

November 02, 2022

My new Bronco’s air conditioner has failed 4 times since spring. Although the service scheduler, Lisa Crabtree, has been excellent, I have never heard from the service manager. I am disappointed in the lack More

by Teri Shannahan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Lisa Crabtree
Nov 06, 2022 -

Lithia Ford Lincoln of Boise responded

Teri, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Jim Sterk General Manager

Nov 09, 2022 -

Teri Shannahan responded

I’ve traded the Bronco in for another car since there were so many service problems. If you would really like to help, you can help me get a refund for my extended warranty and prepaid oil service. Thank you

November 02, 2022

After several attempts with other dealers, I was referred to Allen at Lithia motor. In a couple of days they were able to diagnose the problem and repair it under warranty. Our heavy duty 550 is running grea More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Oltman
Nov 03, 2022 -

Lithia Ford Lincoln of Boise responded

Mike, Thank you so much for your excellent review! We are so glad that Allen had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Ford Lincoln of Boise to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Jim Sterk General Manager

November 02, 2022

Had a new motor put in my truck. They were supposed to fix the 4 wheel drive while they had it. Check engine light came on after about 20 miles. Took it back and they zip tied the o More

by jnelson0520
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Teddy Tobar
Nov 05, 2022 -

Lithia Ford Lincoln of Boise responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Jim Sterk General Manager

Nov 09, 2022 -

jnelson0520 responded

Thank you for your response. I have contacted Teddy the repair service agent and would like to get it back in again, as far as I was aware he had to speak with his manager. I am having trouble with only being down to one vehicle. The last time I took it in, the truck was in for over three weeks. I can't afford to change my families' work schedules for that long again. I would love to get this fixed and taken care of asap. Please email me or call me-I'm sure Teddy knows who I am.

November 02, 2022

Tyler is doing a great job for me. He summarizes what’s going on very well. More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Neal
Nov 03, 2022 -

Lithia Ford Lincoln of Boise responded

Mark, We are very happy to hear Tyler provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Jim Sterk General Manager

November 02, 2022

They helped me in the best way possible with finding my dream car. 100% recommend More

by BUNNELLBE14
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Nov 03, 2022 -

Lithia Ford Lincoln of Boise responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Chris here at Lithia Ford Lincoln of Boise. Best Regards, Jim Sterk General Manager

November 02, 2022

Service department was very cooperative and extremely knowledgeable about my problem and kept me informed about the progress More

by Loras.prier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Neal
Nov 03, 2022 -

Lithia Ford Lincoln of Boise responded

Thank you for your business and this service review. We're happy to hear Tyler and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Jim Sterk General Manager

November 02, 2022

Very quick in and out oil change. Sam was a great help as usual. Thanks guys More

by parkerallen15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Stevenson
Nov 02, 2022 -

Lithia Ford Lincoln of Boise responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Ford Lincoln of Boise, we look forward to having you as a valued customer for many years to come! Best Regards, Jim Sterk General Manager

November 02, 2022

Mike was so helpful and communicative through the entire process! The car drop off and pick up was smooth, and he was so nice throughout the entire experience! More

by m.vanslix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike - Service Advisor
Nov 03, 2022 -

Lithia Ford Lincoln of Boise responded

Thanks for sharing your thoughts about your experience with Lithia Ford Lincoln of Boise. Mike and our service team appreciate your business and hope to see you again soon! Best Regards, Jim Sterk General Manager

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