Lithia Ford Lincoln of Boise

Both Mike and Tyler helped me out big time, even when dealing with my warranty company who (I’m learning) isn’t very easy to deal with. Thanks so much, Mike and Tyler! dealing with my warranty company who (I’m learning) isn’t very easy to deal with. Thanks so much, Mike and Tyler! More

I was very disappointed when I picked my car up. What made me the most upset was that I live in Mountain Home and I had to take it to Boise to be worked on and I couldn’t even make it home the day I What made me the most upset was that I live in Mountain Home and I had to take it to Boise to be worked on and I couldn’t even make it home the day I picked it up because I had 3 low tires and 1 completely flat tire. I called Lisa at Lithia Ford and she told me she couldn’t even send someone to help me and I was on my own. I was very upset about this because July 23,2022 I took my car to my local Les Schwab and had my battery replaced and my tires rotated and balanced. August 1st my car was dropped off with 109404 miles when I picked it up it had 109643. It had an appointment for August 2nd at 9:15. By August 4th I received a text saying my car still hadn’t even went into the shop. The day I picked up my car was August 15th 2022. After I picked up the keys and paid for the service I walk out to my car and it is filthy. My car had a detail inside and out on August 1st 2022. I was overwhelmed with the conditions of my car especially when they said nothing was wrong with it. Clearly, it was working well enough for someone to go joy riding in it. I am a young lady that Lithia Ford felt it was okay to take advantage of. I drove from the dealership to les Schwab and hadn’t left Boise yet my car had about 200 more miles on it, which I have proof because I took a picture of my dash and fueled up my car before I dropped it off at Lithia. Lisa was kind and easy to work at first then when I really needed assistance she was unprofessional and short with me. Telling me there was nothing in the notes so apparently if it isn’t noted it is not her problem. The worst thing about all this is my car and I were mistreated at a place where you expect to be able to trust and receive the best service. More

Initially not satisfied with Lithia Paint and Bodybut after dealing with the assistant manager he made the experience a good one. Attention to detail was lacking but eventually taken care of. Thanks agai after dealing with the assistant manager he made the experience a good one. Attention to detail was lacking but eventually taken care of. Thanks again to the assistant manager! More

Mike made sure to keep me well informed of time frame, warranty and what was wrong. Well done. warranty and what was wrong. Well done. More

Excellent service from the sales floor to the service department. Always friendly, effective, and efficient. department. Always friendly, effective, and efficient. More

Easiest car buying expert every. Chris, our salesman, was knowledgeable and not pushy at all. Chris, our salesman, was knowledgeable and not pushy at all. More

Had my car in to satisfy a recall, Lithia did the work fast and did a great job! fast and did a great job! More

Staff were friendly and helpful. They were able to keep me up to date on the status of my vehicle. They were able to keep me up to date on the status of my vehicle. More

Very friendly and helpful. Kept me updated on my car. Very fast service.The service crew did an excellent job getting my car back to normal. I can't thank Mike the service ma Kept me updated on my car. Very fast service.The service crew did an excellent job getting my car back to normal. I can't thank Mike the service manager enough for all he did for me. He deserves a lot of recognition for his expertise in dealing with customers. Great Job Lithia Ford. If I have any more problems, you will be the dealership I go to. More

Service was faster than expected. I appreciate the free water in this ridiculously hot weather. I appreciate the free water in this ridiculously hot weather. More