Lithia Ford Lincoln of Boise

While ultimately they got my service done and tried to make it right, the customer service was poor. They told me it would be 90 minutes from check in to completion and 3 hours later I had to walk around make it right, the customer service was poor. They told me it would be 90 minutes from check in to completion and 3 hours later I had to walk around to the office only to find they hadn't even started my service. During this time I received zero updates or response to my texts after stated completion time asking for an update. That they couldn't explain why is even worse. If they are running behind they need to contact with updates immediately, and if, as they suggested, the delay is people using the quick oil change lanes for major services then those people need to be pulled out of line and moved to the other service bays, not taking up hours in the quick oil change system. Overall very poor service management. They have promised me it will not happen again and we will see at the next oil change whether that is true. More

Dealership has been consistently courteous, efficient and helpful in servicing my 2007 Chevrolet diesel truck for the last 197,000 miles. helpful in servicing my 2007 Chevrolet diesel truck for the last 197,000 miles. More

Great communication from the center. They updated me every day, even when the employee handling my car, Teddy went for a long weekend. Could not find a reason for the issue my car was ha They updated me every day, even when the employee handling my car, Teddy went for a long weekend. Could not find a reason for the issue my car was having, not sure if it is going to come back yet. More

Quick and easy. My only complaint is that it took 3 months to get a part for a recall on my new vehicle. I realize it’s not their fault the item was back ordered, ju My only complaint is that it took 3 months to get a part for a recall on my new vehicle. I realize it’s not their fault the item was back ordered, just frustrated I had to keep calling and was told they lose my part but found another one to use. Very friendly and they try to make it right. We have bought our last 3 vehicles from Lithia. We would highly recommend them! More

Really great service. Allen checked in with updates. Carefully itemized the items that needed repair, worked hard with the techs to track down some tricky problems and onl Allen checked in with updates. Carefully itemized the items that needed repair, worked hard with the techs to track down some tricky problems and only repaired what was broken. I didn’t feel like I was overcharged or paying for something I didn’t need. More

I appreciated the good service and attention from the staff. Also very timely. Clean and tidy facilities. staff. Also very timely. Clean and tidy facilities. More

Excellent communication and responsiveness. They fit us in to a very busy schedule and had a lot of work to do to our car They fit us in to a very busy schedule and had a lot of work to do to our car More

Service was completed without issue and in a timely manner. Shuttle was provided for transportation free of charge. manner. Shuttle was provided for transportation free of charge. More

They were very helpful in getting me and my truck taken care of. I would highly recommend them. Mike was a big help. care of. I would highly recommend them. Mike was a big help. More

Very professional and polite. They take excellent care of my company's fleet repairs and personal vehicles as well. They take excellent care of my company's fleet repairs and personal vehicles as well. More