Lithia Ford Lincoln of Boise

Service advisor very helpful and professional. I have purchased 3 new cars from Lithia Ford of Boise (15 year period) and been satisfied with the not only the vehicles but also the maintenance and I have purchased 3 new cars from Lithia Ford of Boise (15 year period) and been satisfied with the not only the vehicles but also the maintenance and service that Lithia has provided. I wouldn't buy a vehicle anywhere else and I wouldn't have my vehicles serviced anywhere else. More

Overall a good experience. But they called me to pick up my vehicle and I tool it home. But when I opened the back door the door seal was not attached and slammed into the door. And there was some adhesiv my vehicle and I tool it home. But when I opened the back door the door seal was not attached and slammed into the door. And there was some adhesive on the inside door surface. Rags and the tech’s paperwork were left in the vehicle. Cowling was broken and missed when doing the vehicle repair. More

Communication was poor. We have always had very good luck with Lithia of Boise. This trip and the previous trip not so much. This latest trip was set up on the 28th and sched We have always had very good luck with Lithia of Boise. This trip and the previous trip not so much. This latest trip was set up on the 28th and scheduled well in advance of the actual appointment. We were told to have the vehicle there on Thursday August 6th. We dropped it off on the 5th. Not hearing anything all day I called a left a VM on Thursday. Return call came in about 4:30 and we were told it was a rough day, super busy, and they wouldn't get to the car till Friday. Friday left a VM middle of the day. Got a return call at 3:00 to say another rough day and they wouldn't get to the car till Monday. So no vehicle to drive over the weekend. All we had asked for was an oil change and to review the vehicle to make sure it was safe to drive across country as our son was leaving for college on Monday and had to be to football practice on Wednesday. At this point I'm beyond frustrated cause not only is his timely arrival at college in jeopardy but no car for him to drive over the weekend which meant he couldn't work his last weekend as he uses the car for work. I also couldn't punt and take the car elsewhere as it was 3:00 on a Friday and I was out of options and out of time. On Monday I reached out to Shannon Pike who was on PTO and explained our frustration and situation and he immediately took time out of his vacation to reach Rhett and the car was quickly moved through the line and we received the car on Monday about 2:30. So Shannon and Rhett saved the day and helped keep a very tenuous situation from totally spiraling out of control. Bottom line the up-front communication was terrible. And when we schedule an appointment 10 days prior to the appointment we assume that when the car is dropped off it won't then take an additional 2 days to be looked at. If that's the case be real and upfront and tell me when I drop it off that you need more time. He basically lost the last 5 days of his summer break to no vehicle and no ability to work. More

Oil change Changed my oil and checked vehicle. Advised that I have Cabin filter and Engine air filter replaced. As part of the 15K miles maintenance it was sug Changed my oil and checked vehicle. Advised that I have Cabin filter and Engine air filter replaced. As part of the 15K miles maintenance it was suggested that I have my fuel injection serviced. I don't think any vehicle should need injection service at 15K miles. I would encourage Ford to review this requirement. More

Best vehicle-shopping experience ever! Showed us the type of truck we wanted and didn’t pressure us or try to upsell us, which we appreciated. of truck we wanted and didn’t pressure us or try to upsell us, which we appreciated. More

EXCELLENT SERVICE AND SUPPORT! My wife and I both own Ford vehicles and we take them to Lithia Ford in Boise for all services required on these vehicles. They provide great product My wife and I both own Ford vehicles and we take them to Lithia Ford in Boise for all services required on these vehicles. They provide great products and service and care about the Ford vehicles we own. You would typically think of a dealer as having higher than normal prices, but that's not true of this dealership. Great service and great prices! THANK YOU Lithia Ford of Boise. Charlie and Mary H. More

Had a great buying experience with Grant at your Dealership. The process was seamless and fast. I was able to get into a wonderful Truck under the Price Point I needed. I even added the Oil Change P Dealership. The process was seamless and fast. I was able to get into a wonderful Truck under the Price Point I needed. I even added the Oil Change Package, and Extended Warranty. Sounds like you’ll be seeing more of me. On a side note it would be REALLY great if your dealership offered Free Car Washes to the vehicles purchased at Lithia. Other dealerships offer that. More

Best auto dealership experience I've ever had My experience started with the Lithia website. Because of the Covid pandemic there is a shortage of F-150 trucks in the Utah area. I began looking o My experience started with the Lithia website. Because of the Covid pandemic there is a shortage of F-150 trucks in the Utah area. I began looking outside the state and the Lithia website was a godsend. I loved being able to not only see the trucks on the lots in both Idaho Falls and Boise, but also the trucks that were in transit from the factory. But the best feature was the ability to see the window stickers on each truck available, and be able to compare the equipment included in each truck. We drove 5 hours to Boise, had a great experience with Adam Hulin, our sales guy, and a no nonsense session with the finance department to complete the transaction. More

Great place to do business to purchase or lease a truck along with accessories. Prices are very good and competitive. Overall positive experiences. Thanks! -Mike along with accessories. Prices are very good and competitive. Overall positive experiences. Thanks! -Mike More

Just moved to Idaho from Wa. So it was my first time at this dealership for an oil change and I was very impressed. Amy was awesome when I first walked in! Amy was very helpful and showed me around and w this dealership for an oil change and I was very impressed. Amy was awesome when I first walked in! Amy was very helpful and showed me around and was just very helpful. More