Lithia Ford Lincoln of Boise

Could not be easier working with service dept, always great All our repairs were covered under warranty so can't rate "price". We did buy a new tire this spring & Lithia's price was better than the local tire s All our repairs were covered under warranty so can't rate "price". We did buy a new tire this spring & Lithia's price was better than the local tire shops. That was a real surprise given our experience with most dealers in the past. Last repair was for an oil leak. When my husband read the service invoice he was disappointed a compression test wasn't done to rule out possible damage due to a possible "low oil" condition. He is a cranky old guy. Rhett has been great to work with, always provides a loaner when my car will be laid up awhile. More

Great Service from Shawn Shawn did an amazing job in communicating honestly and quickly. When Kendall Ford couldn't help, Shawn came through with Lithia. I appreciate him and Shawn did an amazing job in communicating honestly and quickly. When Kendall Ford couldn't help, Shawn came through with Lithia. I appreciate him and his service to our country. More

caring and efficient always a good experience. I like lithia and there concern for the customer. They try to be accommodating and schedule to my desires. I love that. always a good experience. I like lithia and there concern for the customer. They try to be accommodating and schedule to my desires. I love that. More

They had a great selection of trucks and the sales staff and service staff are tremendous. Will definitely go there first for my next truck purchase. and service staff are tremendous. Will definitely go there first for my next truck purchase. More

Service advisor very helpful and professional. I have purchased 3 new cars from Lithia Ford of Boise (15 year period) and been satisfied with the not only the vehicles but also the maintenance and I have purchased 3 new cars from Lithia Ford of Boise (15 year period) and been satisfied with the not only the vehicles but also the maintenance and service that Lithia has provided. I wouldn't buy a vehicle anywhere else and I wouldn't have my vehicles serviced anywhere else. More

I enjoyed working with Kim In making our selection. She was very knowledgeable and helpful. She steered us to just the right Edge for us. was very knowledgeable and helpful. She steered us to just the right Edge for us. More

Overall a good experience. But they called me to pick up my vehicle and I tool it home. But when I opened the back door the door seal was not attached and slammed into the door. And there was some adhesiv my vehicle and I tool it home. But when I opened the back door the door seal was not attached and slammed into the door. And there was some adhesive on the inside door surface. Rags and the tech’s paperwork were left in the vehicle. Cowling was broken and missed when doing the vehicle repair. More

Communication was poor. We have always had very good luck with Lithia of Boise. This trip and the previous trip not so much. This latest trip was set up on the 28th and sched We have always had very good luck with Lithia of Boise. This trip and the previous trip not so much. This latest trip was set up on the 28th and scheduled well in advance of the actual appointment. We were told to have the vehicle there on Thursday August 6th. We dropped it off on the 5th. Not hearing anything all day I called a left a VM on Thursday. Return call came in about 4:30 and we were told it was a rough day, super busy, and they wouldn't get to the car till Friday. Friday left a VM middle of the day. Got a return call at 3:00 to say another rough day and they wouldn't get to the car till Monday. So no vehicle to drive over the weekend. All we had asked for was an oil change and to review the vehicle to make sure it was safe to drive across country as our son was leaving for college on Monday and had to be to football practice on Wednesday. At this point I'm beyond frustrated cause not only is his timely arrival at college in jeopardy but no car for him to drive over the weekend which meant he couldn't work his last weekend as he uses the car for work. I also couldn't punt and take the car elsewhere as it was 3:00 on a Friday and I was out of options and out of time. On Monday I reached out to Shannon Pike who was on PTO and explained our frustration and situation and he immediately took time out of his vacation to reach Rhett and the car was quickly moved through the line and we received the car on Monday about 2:30. So Shannon and Rhett saved the day and helped keep a very tenuous situation from totally spiraling out of control. Bottom line the up-front communication was terrible. And when we schedule an appointment 10 days prior to the appointment we assume that when the car is dropped off it won't then take an additional 2 days to be looked at. If that's the case be real and upfront and tell me when I drop it off that you need more time. He basically lost the last 5 days of his summer break to no vehicle and no ability to work. More

Oil change Changed my oil and checked vehicle. Advised that I have Cabin filter and Engine air filter replaced. As part of the 15K miles maintenance it was sug Changed my oil and checked vehicle. Advised that I have Cabin filter and Engine air filter replaced. As part of the 15K miles maintenance it was suggested that I have my fuel injection serviced. I don't think any vehicle should need injection service at 15K miles. I would encourage Ford to review this requirement. More

Best vehicle-shopping experience ever! Showed us the type of truck we wanted and didn’t pressure us or try to upsell us, which we appreciated. of truck we wanted and didn’t pressure us or try to upsell us, which we appreciated. More