Lithia Ford of Klamath Falls

Wow ! for once in my life I'm at a loss for words. The service was mind blowing, and I really want to thank "Christy" for all of her help and attention to for once in my life I'm at a loss for words. The service was mind blowing, and I really want to thank "Christy" for all of her help and attention to my situation, and for helping me find a vehicle that I was both happy and comfortable with. All of the staff were great, friendly, and at no time did I ever feel "pressured" during my experience. Awesome job ! More

Buyer beware! Let me regal you about how horrible my experience was with lithia so you may make your own informed choice. On 4/20, after shopping around online I Let me regal you about how horrible my experience was with lithia so you may make your own informed choice. On 4/20, after shopping around online I found a 2009 Ford f150 lariat edition for sale at their dealership. I drove out there from medford to inspect and test drive said vehicle. It was great, checked every box I needed, and the dealership was going to service it for me before I picked it up as it had been just traded in a couple of days earlier. So I signed the paperwork and left. The following Wednesday I got a call saying that my f150 would be ready to pick up anytime on Thursday the 27th. So after work I head out, and get to the dealership at 1pm. The truck isn't ready, so they ask me to wait without explanation. 30 minutes go by, an hour, two hours, 3 hours and now I'm starting to get upset. There's been no communication besides, "they are still working on it" when it was supposed to be ready "anytime". Well 30 minutes later I finally get some answers, a stubborn bolt on my differential plug, and a broken ac blender that they need to order. A part they knew they couldn't fix that day but wouldn't tell me about until I started to get upset with them.... So a week and a half go by with no word from the dealership about the new part or when it will be fixed until I get an "apology" from my salesman that he literally said "I forgot about you"...... but the part is now in and they make an appointment on the 19th of May to fix it. I drop my truck off for 4 days to get it repaired and the day I pick it up??? Now 3/4 of the buttons on my center console don't work. Volume/tuning/audio settings/media source/presets..... all disabled and not working like they were when I purchased the vehicle. When I go to tell them they need to fix it they try and tell me that "when you work on older trucks things will break"....... YOU ARE A DEALERSHIP, how do you think you can break things and not replace them??? Long story short... I am never going back to this dealership again for any purchase, even for the final repair of the center console I'm going to the lithia in medford. They actually care about people's time and money, unlike lithia in kfalls. So take this into consideration if you were thinking about buying here. More

Friendly staff, Christy and Tim are phenomenal and a great asset to your company. Smooth transaction great asset to your company. Smooth transaction More

The dealership was kind enough to send a driver in a comfortable car to pick me up. The systems and customer service at the dealership could have been more crisp and friendly. The receptionist was extre comfortable car to pick me up. The systems and customer service at the dealership could have been more crisp and friendly. The receptionist was extremely nice and friendly. I wish they would have walked me through the aspects of the vehicle I was buying and I wish they were prepared for my arrival since I had a long trip in front of me. I'm super happy with my new Bronco. More

Everyone that I had contact with was very polite and helpful. My questions were answered thoroughly, so that when I left the dealership, I was well informed. helpful. My questions were answered thoroughly, so that when I left the dealership, I was well informed. More

I was sold a lemon. Very dangerous to drive. Never should have been sold in that condition. They won't help me. Waiting for Kirby Gordon. Very dangerous to drive. Never should have been sold in that condition. They won't help me. Waiting for Kirby Gordon. More

This is the second time I have bought from this dealership. The experience was positive and my salesman Tyler Scott was helpful in showing me all the options of my SUV, and worked with me to get th dealership. The experience was positive and my salesman Tyler Scott was helpful in showing me all the options of my SUV, and worked with me to get the best options for me. I would definitely recommend this business to others. More

Courteous staff, fast service, recommended services coming up!! Only drawback is have to make an appointment coming up!! Only drawback is have to make an appointment More

Bought a 2017 F150 from Lithia in Bend. A few months later the wipers stopped working, and I took the truck into Lithia Ford of Klamath Falls to get them fixed. A few months after that, the A few months later the wipers stopped working, and I took the truck into Lithia Ford of Klamath Falls to get them fixed. A few months after that, the driver's side wiper flew off the truck while driving down the highway in the rain. Klamath Falls Lithia wanted another $140 to fix the wiper. I expressed my opinion to the service manager Kevin that I did not feel that I should have to pay for it. His response included "I'm doing you a favor by not charging you the $160 diagnostic fee." He quickly ended the conversation. It is worth noting that this is the second truck I have purchased from Lithia dealerships in the last two years that had safety issues on the road. Read through the reviews and you will find that Lithia consistently provides some of the worst service in the industry, thus why they are one of the few major dealerships that is not accredited by the Better Business Bureau. Save yourself the headache and spend your money with a dealer that values their customers. More

Devin Baker has worked with us on 2 major issues on our 2 vehicles. He goes beyond the call of duty to make things right. He communicated with us promptly on everything, including the snags that came up. vehicles. He goes beyond the call of duty to make things right. He communicated with us promptly on everything, including the snags that came up. You should consider him a valuable employee and should be rewarded accordingly. The mechanic he used also, was very skilled at what he does. Sorry I don't have his name. More