Lithia Ford of Klamath Falls

had LOF appt made online, but it didn't tell Svc Dept so they didn't expect me. But Devin was very nice and courteous and got me in anyway. It was done in less than an hour with two others in front of me. B they didn't expect me. But Devin was very nice and courteous and got me in anyway. It was done in less than an hour with two others in front of me. BUT, the other Svc advisor Dani was loud, in charge and somewhat negative, making snide comments to Devin about taking my appt when it didn't show in their system. Later it was about part that had come in that she hadn't called me on. She blamed everyone, everything else rather than take high road and offer simple apology. Customer service anyone?? More

I have never had a better experience buying a vehicle! Best services I have ever had Best services I have ever had More

Much different experience buying a car in Oregon than in California. Christy was awsome and handled everything over the phone. I drove three and a half hours and everything was ready for my inspection a California. Christy was awsome and handled everything over the phone. I drove three and a half hours and everything was ready for my inspection and signatures. More

I got a very nice dodge yes at ford. But they need to speed up paper work...we were cash buyer ...it takes to long to get keys and go.... speed up paper work...we were cash buyer ...it takes to long to get keys and go.... More

Neil was great! Very friendly, easy to work with and gave me a great deal! Dillon in finance was also very friendly and great to work with. me a great deal! Dillon in finance was also very friendly and great to work with. More

I had a great experience with Christy Rajnus. I have been doing some end of the year Super Duty shopping. As everyone knows inventory is low and trucks are selling fast. Although she was not able to find a t doing some end of the year Super Duty shopping. As everyone knows inventory is low and trucks are selling fast. Although she was not able to find a truck to fit my needs, her effort in searching, communicating possible options and doing her best to help me was excellent and much appreciated. Best wishes for the new year Christy! More

I had *the worst* dealership experience with Christy Rajnus at Lithia Ford of Klamath Falls. I have been truck shopping for a little over a year now, and during this time I have had several interactions Rajnus at Lithia Ford of Klamath Falls. I have been truck shopping for a little over a year now, and during this time I have had several interactions with dealerships throughout the Northwest. These experiences have all ranged from okay to excellent, up until now. During my first conversation with Christy, she told me that I’d have to constantly bug her because she’s a blonde and is really forgetful. I thought she was joking, but quickly learned that she wasn’t. Every communication I had with Christy was initiated by me, and not once did she follow through on doing something when she said she would. The truck I was interested in had not yet arrived at the dealership, but Christy had said she was pretty sure it would be arriving Thursday. She said would check for sure and let me know. Hours went by; no response. I followed up with her to find out she had gone home, but she would make sure to check first thing in the morning. Friday 11am I still hadn’t heard back, so I reached out again. Christy said she meant to check, but got caught up and forgot. She said she’d go check “right now” and let me know. Several more hours go by. At this point, I am growing increasingly frustrated. I understand being super busy, but stop telling a customer you’re going to do something if you’re not going to do it. I asked her if there is someone else available to help me, since she seems to be too busy. She immediately replied “not too busy. Truck isn’t even here yet” making me feel like I’m inconveniencing her by asking if the truck has arrived yet. If I had received a response from the get go, rather than “oops I forgot” over and over again, I wouldn’t have had to ask multiple times! Fast forward to Saturday. It’s now been almost a week since I first saw the truck on Lithias website, so I decide to call the dealership directly in hopes that I’d get somebody else. What are the odds that Christy answered the phone? I hung up, because at this point I had zero faith in her ability to follow through. Immediately after, I receive a text from her (xxxx caller ID!) “You called? Truck isn’t here” She then sent me several photos of the truck that she said she somehow received “yesterday” I ended up making an offer on the truck, but we could not come to an agreement on the price. However, after I made my offer, they *increased* the sale price and removed the Car Fax from the online listing (I presume so that the “damage reported” would not become a negotiation point for whoever ends up buying it?) This was my first experience with Klamath Falls Ford, and will likely be my last. If I do end up doing business with them, I can tell you that it definitely WILL NOT be with Christy Rajnus! More

service and buying experience Kip went more than the extra mile in finding the P U we were looking for. A very pleasant buying experience. Dani and Justin went more than the extr Kip went more than the extra mile in finding the P U we were looking for. A very pleasant buying experience. Dani and Justin went more than the extra mile at our recent service appointments. This level of quality buying and servicing from Lithia Ford of Klamath Falls is the "normal" experience for us. Thanks again to all! More