I couldn’t have asked for better experience. From beginning to end working with the wonderful service team I felt special and informed with an end result of a job well done.
"Engine replacement in Ford Edge Sport"
I felt we had a good overall experience at Lithia Ford, the manager and service tech were very helpful and accommodating. They replaced the engine in a timely manner and saw that we had a quality loaner car. My only complaint is the vehicles are not cleaned when returned and better care needs to be taken to ensure dirty hats don't contaminate the light colored headliner.
The Ford roadside assistance program however gets an "F" in my opinion and may steer me into purchasing a none Ford brand product with my next purchase. Not user friendly at all and the miles covered is a joke.
"They even washed my car!"
I am in from out of town and they got me in the next day for regular maintenance and two Ford factory recalls. Had to wait and waiting room had coffee and tea. Wait wasn't too bad.