"They made it easy"
The team at Lithia Ford really took care of me from start to finish. I needed a truck in a hurry, and they understood my situation and worked with me to get me in something reliable that wasn’t over what I said I could pay. Lorien, Adam, and Dale are customer service superstars!
"Unfriendly and Incompetent Service Dept."
- Thomas Carroll
Bought a new F-150 in Dec. '13. Within the first 8000 miles the door locks were not working. Took it in twice under warranty and the fix was never adequate - locks would work OK for awhile then soon were sticking and failing to lock or unlock again. Third time, after warranty expired, Lithia wanted $550 to work on them. Their repeated failure to fix the problem under warranty should not be on me.
Turns out this door lock problem is legion with this year and model. Ford knows about it and is indifferent. Lithia Service Dept. was deficient and smugly apathetic to this recurring problem. Management was very unfriendly and surly with me. Many other problems with this truck - I no longer recommend Ford products in general or Lithia Ford of Missoula in particular!
"Cross country trip service accommodation"
My daughter and I were driving from Tampa, Fl to Seattle, Wa for the start of her freshman year of college. My car needed an oil change/tire rotation and Lithia Ford was able to accommodate us immediately the morning after we arrived in Missoula. Clay was extremely courteous and knowledgeable, going so far as to suggest replacing the wipers (after I forgot to mention they were streaking). He showed the results of the courtesy check (all green!!!) which enabled us to get back on the road with confidence! Thank you!!!