- Mick Steinman
My truck broke down in Kalispel during a 3000 mile trip with a nox sensor that went bad.on a Friday eve. Kalispel said 3 weeks to fix, Lithia said less than one week. Droped the truck off Sat. afternoon, had the problem diagnosed by Monday noon and repaired Tuesday afernoon.
We finished our trip by train to grand Forks North Dakota on Sunday visiting the family for 3 days then returned to whitefish Thurs eve. Went to Missoula to pick up truck and everything works great.
We got back home with no issues.
Frank and the other service writers have my greatest respect.They gave me piece of mind during our bad predictament we were in to finish the trip. The truck is 2011 with 84,000 outside of warranty. best service ever
"American made? "
If it was possible to rate 0 stars I would. I bought my F150 in Feb. I got a used 2014 STX. I have had nothing but problems with this truck. I am paying an exponential amount of money a month for this truck and it is nothing but trouble. It has gotten to the point that I am SCARED to drive my truck for fear that it will break down. I have brought it in time and time again to no avail. I am past my 3 month "warranty" and have had to pay money out of my pocket many times for this truck. Said trucks transmission hose popped out 3 miles away from Garnet ghost town (you have to drive up a mountain). I had to HITCHHIKE to a gas station to get fluid. I got back to my truck only to realize that the transmission dipstick is UNDER the truck. After that instance (after MANY OTHER THINGS), I went to Ford so that they could make it right. They all but told me to kick rocks. It has gotten to the point that I am currently VOLUNTARILY REPOSSESSING my truck because I can not (WILL NOT) pay for a vehicle that will not work. This corporation will donate vehicles and money to organizations that will publicly thank them, but will do bugger all for the hard working blue collar workers that have legit problems with their vehicles. I have never been so disappointed in a vehicle, let alone an american made one that doesn't care for the consumers. I would go to a predatory lending center (deals on wheels) before I buy from ford, or offer a referral to anyone.
Employees Worked With
Other Employees :
"THE WORST DEALERSHIP I HAVE EVER ENCOUNTERED !!!"
I WOULD HAVE GIVEN LITHIA FORD OF MISSOULA, MT. A MINUS STAR IF I COULD, OUR EXPERIENCE WAS THAT BAD. THE SALES MANAGER, WAS VERY RUDE TO ME, HE WOULD OVER SPEAK, WHILE I WAS TRYING TALK, BUT THEN WHEN MY HUSBAND WOULD TALK TO HIM, HE WAS SO NICE. THIS MANAGER HAS NO RESPECT FOR WOMEN !!! THE TRUCK WE PURCHASED, GOT HOT ON THE WAY HOME. WE CONTACTED LITHIA, WANTED OUR TRADE IN BACK. SO, TO MAKE A LONG STORY SHORT, WE GOT OUR TRADE IN BACK. WE REQUESTED OUR DOWN PAYMENT CHECK TO BE RETURNED, LITHIA SAID, THEY WOULD MAIL IT BACK TO US. WE WAITED & WAITED THE CHECK NEVER CAME. WE CALLED & CALLED, LITHIA TOLD US THEY MAILED IT ALREADY, AFTER A WEEK OF WAITING FOR THE CHECK TO ARRIVE, WE WERE TOLD LITHIA SHREDDED THE CHECK. WE WANTED OUR CHECK BACK LITHIA KNEW THIS. THIS WAS THE WORST EXPERIENCE I HAVE EVER ENCOUNTERED. I WILL NEVER RECOMMEND LITHIA FORD OF MISSOULA, MT. TO ANYONE !!! THE ONLY PLUS, WAS THE SALES PERSON, JAKE COOPER, 5 STARS.