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Lithia Ford of Missoula

4.6

55 Lifetime Reviews

3943 Brooks Street, Missoula, Montana 59804
Call (406) 552-0884

Top Reviewed Employees

Clay Brasmer, Service Advisor, Lithia Ford of Missoula

Clay Brasmer

Service Advisor
4.6
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dale Sparks, Finance Manager, Lithia Ford of Missoula

Dale Sparks

Finance Manager
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Adam  Chesterfield, Sales Professional, Lithia Ford of Missoula

Adam Chesterfield

Sales Professional
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Lothlorien Sasek, Internet, Lithia Ford of Missoula

Lothlorien Sasek

Internet
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.

Latest Reviews

November 03, 2017

"They made it easy"

- 018eij

The team at Lithia Ford really took care of me from start to finish. I needed a truck in a hurry, and they understood my situation and worked with me to get me in something reliable that wasn’t over what I said I could pay. Lorien, Adam, and Dale are customer service superstars!

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Employees Worked With

Adam Chesterfield
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dale Sparks
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Lothlorien Sasek
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

October 18, 2017

"Unfriendly and Incompetent Service Dept."

- Thomas Carroll

Bought a new F-150 in Dec. '13. Within the first 8000 miles the door locks were not working. Took it in twice under warranty and the fix was never adequate - locks would work OK for awhile then soon were sticking and failing to lock or unlock again. Third time, after warranty expired, Lithia wanted $550 to work on them. Their repeated failure to fix the problem under warranty should not be on me. Turns out this door lock problem is legion with this year and model. Ford knows about it and is indifferent. Lithia Service Dept. was deficient and smugly apathetic to this recurring problem. Management was very unfriendly and surly with me. Many other problems with this truck - I no longer recommend Ford products in general or Lithia Ford of Missoula in particular!

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Employees Worked With

Clay Brasmer
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mike Hook
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ed Robar
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Shane Morinville
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

September 20, 2017

"Cross country trip service accommodation"

- kdrapp62

My daughter and I were driving from Tampa, Fl to Seattle, Wa for the start of her freshman year of college. My car needed an oil change/tire rotation and Lithia Ford was able to accommodate us immediately the morning after we arrived in Missoula. Clay was extremely courteous and knowledgeable, going so far as to suggest replacing the wipers (after I forgot to mention they were streaking). He showed the results of the courtesy check (all green!!!) which enabled us to get back on the road with confidence! Thank you!!!

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Employees Worked With

Clay Brasmer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

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Photos & Amenities

  • After Hours Drop-Off
  • Authorized Accessories Store
  • Authorized Parts Store
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free WiFi
  • Instant Financing
  • Pet Friendly
  • Quick Lube
  • Shuttle Service
  • Television
  • Vending Machines