"These guys flat out lie. After finding a truck online, I..."
These guys flat out lie. After finding a truck online, I contacted Lithia Ford in Montana. I asked salesman if truck had been in accident since price was lower than comparible models. They told me no. So my wife and I set out on a 500mi round trip to purchase vehicle. When we got there I noticed truck was very dirty underneath. It only had 3300 mi on it. Sales mgr AJ told me truck was never in an accident and had a multipoint inspection prior to sale. After returning home from 500mi round trip, I took it to my mechanic to look the truck over. First thing he saw upon putting truck up on lift was missing skid plate bolt. Then he showed me bolts on bumper were stripped. Meaning bumper had been removed or repaired. So why wasn't this disclosed? Upon further inspection from fender gaps were not the same. I called AJ and he said truck had been repaired by reputable shop. Wait, I thought truck was not in accident or wrecked before??? AJ stated he would send a bolt in mail and said "you got a great deal". I said if truck has been wrecked is it really a great deal? After going back and forth he asked if I wanted to return truck. It's a 500mi round trip and I am a veteran with 3 major spinal surgeries and colon removed so I said no, I am not driving 500mi to deal with this. If it was in town truck would have been returned. I also asked for hard copies of sale since we wrote a check for 41k. Never received bolt or hard copies and never got another reply from AJ. Do not trust these people. I am very disappointed that I got lied to and believed them. I would NOT recommend Lithia Ford! Typical stereotype: lying car salesman.
"I needed Butch’s help straightening out a problem with..."
I needed Butch’s help straightening out a problem with repairing my new truck. His assistance was everything that could be expected and more. As I have said before he is a good person and a conscientious and professional salesman.
"From my first contact when initially speaking with Ryon..."
From my first contact when initially speaking with Ryon Johnson casually about possibly trading my 2017 F-150 in for a new truck to meeting Butch Lachenauer and then finally Dale Sparks, the whole experience was terrific. Butch did a yeoman's job of finding a match for my 2017 as far as features and showed how a salesman should conduct himself. The entire experience with everyone I mentioned here couldn't have been better. Lithia should be proud of these employees!