Lithia Honda in Medford

Mark Ness is so comfortable to deal with! We leased a Honda Civic at this dealership a year ago. Everyone is very friendly and helpful. No push, no pressure, just like they say. We really appr We leased a Honda Civic at this dealership a year ago. Everyone is very friendly and helpful. No push, no pressure, just like they say. We really appreciated how knowledgable Mark Ness was about Honda products. It turns out he was a Honda Master Tech before he was in sales, so he really knows the quality and durability and was able to explain the "whys" behind it. Mark's truly a nice guy and we feel like we made a new friend (and that aint too bad to have friend who really knows cars)! More

Finance manager was the rudest person I've ever met. Thought the dealer would honor the ad on their site I saw the night before going that day that wouldn't expire until 4 days later, but nope – walked o Thought the dealer would honor the ad on their site I saw the night before going that day that wouldn't expire until 4 days later, but nope – walked out because of the finance guy getting all defensive/angry over me asking about the deal. Went somewhere else and got a car, and I won't be returning to Lithia Honda. More

Fraudulent Used Goat Dealer Don't trust these guys with your hard earned bucks. They'll give it to you good and not even call you in the morning to say thank you. Don't trust these guys with your hard earned bucks. They'll give it to you good and not even call you in the morning to say thank you. More

Perfect car, amazing price, fast and friendly service! We had been searching for our car for weeks, and been to way too many dealerships in the valley. I was starting to lose hope, but then, when we tried We had been searching for our car for weeks, and been to way too many dealerships in the valley. I was starting to lose hope, but then, when we tried Lithia Honda. Mark Thalman was immediately available and told us he'd see what he could find with our list of criteria. Mark called us early the next morning to say that the exact car we were looking for had just arrived on the truck. We made it down to the dealership as quickly as possible, with details coming in regularly from Mark as he found them out. Our test drive wasn't rushed, and Mark was tremendously knowledgeable about the car, right down to that model year. Mark and Nate and their whole team made the whole purchasing process quick, but not rushed, and we left before lunch with our new car, at an amazing price, feeling well taken care of. What a cathartic experience! More

LITHIA HONDA OF MEDFORD WAS GREAT! AMAZING EXPERIENCE TO SAY THE LEAST! We started talking to Clenny over the phone about a month before we bought our 2012 Chevy Malibu. Had looked at a AMAZING EXPERIENCE TO SAY THE LEAST! We started talking to Clenny over the phone about a month before we bought our 2012 Chevy Malibu. Had looked at a few different cars of lesser value through other dealerships and such. We loved this car, but didnt think it was possible to fit into our budget. Clenny brought us about 3 or 4 offers that didn't fit for us. When we had basically decided that we weren't going to be able to get that car, Clenny brought one last offer back to us that fit into our budget perfectly. We would have never thought we could get into something so nice that also wasn't a crazy price. Clenny gave us the best interest rate we could find and lowered the price of the car a generous amount which made it possible to get the car the next day! I am EXTREMELY PLEASED with the service my fiance' and I got from LITHIA HONDA OF MEDFORD. You know its a good deal when you hunny is telling all his friend that it was an awesome experience and they should all go to LITHIA HONDA OF MEDFORD and speak with CLENNY WHITE if they plan on buying a new car:) Very happy. Thank you Clenny!! More

Bought an used car, missing a couple items, key fob,etc. Noticed after we got the car home. After the sale ,they offered no support . Noticed after we got the car home. After the sale ,they offered no support . More

I swore I would not go back here after my son had such a bad experience - but the previous sales manager had since left. I worked with J.T., he was probably the most knowledgeable salesperson I have ever de bad experience - but the previous sales manager had since left. I worked with J.T., he was probably the most knowledgeable salesperson I have ever dealt with - he truly knew our car choice inside and out. Chris, one of the managers, was a delight to work with. Our entire deal only took 2 hours - which is unheard of (but we did have our own financing). However, after all of our terrific experiences we ended up dealing with Marcy, one of the finance managers (always ask to work with Clenny) she ruined our experience with her absolutely rude attitude. Next time I buy a car, I will go to Lithia Honda, but refuse to work with Marcy More

If you like to waste your time, feel like you have been a xxxx victim, love to be lied to and insulted - this is the dealer for you! Nate Mould and Mark Thalman are the classic mold of the used car salesman: xxxx victim, love to be lied to and insulted - this is the dealer for you! Nate Mould and Mark Thalman are the classic mold of the used car salesman: full of lies!! Lied to us about not being able to find a car in a certain color - "None in the State!!" Talked us into another color. That was Dec 23rd. Spent five and a half hours trying to locate a car for a dealer trade and have them play games with us over what they would and would not include in the price...............and what they would give us for our trade. Left there feeling like a mental xxxx victim. The lies were incredible!!! Monday morning comes around, no call from Lithia Honda. Where's our car? We had to call them, only to be told by Mark Thalman that the dealer they were trading with to get the car in the color we settled for, had sold the car over the weekend. Christmas weekend????? Tried to talk us into the original color we wanted. All of a sudden he was able to locate a car in the original color! We now wanted the second color choice and ironically, that color was "nowhere to be found in four states!" He was rude and even laughed when we told him we had decided upon the second color choice and had a contract with a Vin# on it and wanted our car! He told us "Guess that's a deal breaker!" Didn't hear from him again that day, until we called him back! By this time, we called every dealer with a three hour radius of us. Ironically, a dealer in Eugene, Oregon had the car we wanted! We drove the three hours, had terrific service and left feeling terrific. On the drive home, we found that the VIN # on the Lithia Honda contract was the same on the Eugene Honda (Kendall Honda) contract. WOW!!! Found we were lied to again! Appearently Lithia had tried (not confirmed by Kendall Honda) to dealer trade to sell us this car and the trade didn't work out, so the AGAIN LIED TO US - about the car being sold! I ABSOLUTELY DO NOT RECOMMEND LITHIA HONDA!!! LYING AND UNPROFFESSIONAL. UNBELIEVABLE!!! Drive the extra distance and see IAN at Kendall Honda! Terrific service! More

Outstanding! The GM is one of the most approachable I've ever met. After we purchased our Accord, they invited us to a customer orientation where they'd served food and refreshments and met the entire mana ever met. After we purchased our Accord, they invited us to a customer orientation where they'd served food and refreshments and met the entire management team. I think these guys are really trying to make a difference. I'm very happy with my deal and the hands-on attention we received. Well done Lithia Honda! More

At first they were great! Did everything to get me in a car. But directly after the sale they wouldn't fix problems that the car already had when I bought it. Kevin handled it by getting angry and hanging car. But directly after the sale they wouldn't fix problems that the car already had when I bought it. Kevin handled it by getting angry and hanging up on me. I contacted corprate & they too did nothing. More