Lithia Honda in Medford - Service Center

Great communication with Service Department Kat Lane was my service consultant, She kept me completely updated with progress and recommendations for my service visit. I was months too early for Kat Lane was my service consultant, She kept me completely updated with progress and recommendations for my service visit. I was months too early for the service so I could reschedule and put off that expense. I am retired, on a tight budget, and not car savvy, so I really appreciated being alerted that I could safely hold off on having the service. My 2004 Accord and I left happy with a new battery and windshield wipers. More

Wonderful Service Very impressed with your wonderful service from beginning to end. Have always used this service location and wouldn't go anywhere else. Everyone in Very impressed with your wonderful service from beginning to end. Have always used this service location and wouldn't go anywhere else. Everyone in the service dept is very knowledgeable. More

Arrogant service employee Took my car in for an oil change based on the timing noted on the sticker on my car. Was told by the employee (did not catch is name) that there was Took my car in for an oil change based on the timing noted on the sticker on my car. Was told by the employee (did not catch is name) that there was a 1.5 hour wait which is fine as it was a Saturday. After the 1.5 hour wait, the employee came to tell me that I did not have the mileage for the oil change. He arrogantly told me that the contract states the mileage requirement. When I asked why it took 1.5 hours to let me know, he responded that the odometer reading was done by the mechanic. I believe this is false because a reading is done when they take your keys and check the VIN number. When I complained about the wait, he said he could maybe push through the oil change i.e. another wait. i can understand if there is a policy but i thought he could at least offer to have the vehicle inspected for any issues as I believe that is part of the lifetime quarterly service paid for when I purchased the vehicle. Even if the inspection only is done with an oil change, after having me wait pointlessly for 1.5 hours, it would have shown some level of customer service. More

excellent service We receive excellent service every time we go for service at the Lithia service center in Medford OR I would recommend this service center to everyon We receive excellent service every time we go for service at the Lithia service center in Medford OR I would recommend this service center to everyone More

Great service Lithia Honda always gives us good and fast service for our Honda Clarity. Brandon was courteous and helpful with some good recommendations For our Lithia Honda always gives us good and fast service for our Honda Clarity. Brandon was courteous and helpful with some good recommendations For our vehicle’s maintenance. More

Amazing service thanks to Josh. I had an appointment time and the oil change and safety checks were handled efficiently. Thank you Honda service team. and the oil change and safety checks were handled efficiently. Thank you Honda service team. More

Amazing service crew Everyone in service goes over and beyond to make sure your service experience is perfect. They are always courteous and efficient in everything they d Everyone in service goes over and beyond to make sure your service experience is perfect. They are always courteous and efficient in everything they do. More

Everything was taken care of and no surprises. I had quite a bit of maintenance to do. The Service Advisor made sure I knew what was going to happen, how much, and how long it would all take. I’m very quite a bit of maintenance to do. The Service Advisor made sure I knew what was going to happen, how much, and how long it would all take. I’m very satisfied. More

Every time I bring my Honda in to Lithia everyone takes care of me including the driver. My car is running great and I really appreciate the extra attention they give me. I highly recommend Lithia Honda care of me including the driver. My car is running great and I really appreciate the extra attention they give me. I highly recommend Lithia Honda More

Everything was amazing ! The gal that helped me was informative and nice. The service was done before the time she gave me so I was very happy. informative and nice. The service was done before the time she gave me so I was very happy. More